Complaints
This profile includes complaints for Dyson, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,001 total complaints in the last 3 years.
- 1,055 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 10/20/2022 Order #:362454179 on Neweggs, but product shipped & sold by Dyson Order Total:$606.36 Dysons return policy is not the same on their official website while all products are coming from Dyson. Dyson is asking for 15% restocking fee also the shipping fee if to return products that listed on Neweggs, while Dyson doesnt charge any restocking fee nor shipping on their own website. Dyson is treating customers differently. it is not fair to customer seeks to buy from ********************** regardless of purchasing sites. Also, Dyson from Neweggs is not willing to price match or price adjust when Dyson offers lower price else where.
Business Response
Date: 11/07/2022
Good Afternoon,
Thank you for contacting Dyson.
The Dyson item purchased was through a Dyson retailer. Our retailers may have different options for returning a purchase. Since the item was not purchased through Dyson directly, but through Newegg, we are unable to assist with the process or requirements to return the item.
Thank you,
Dyson, Inc.
Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dyson machine stop working took it to their repair shop. The thing still not working. I contacted the company and was told the item is not in stock.its been several months I called the company again. Still being told they dont have it in stock. They offer to give me a older product in the place of my item. I told them no I want the item I bought replaced with the same model. I was told if I dont except the older product that I will have to wait until they get it in stock. I ask when will they have it in stock and was told they dont know. I ask to speak to a supervisor. The supervisor told me theyre trying to help me with a older model. I ask for a refund and was told since I bought it at best buy they cant refund my money. I got the item in May within 3 months the item stop working.Customer Answer
Date: 10/27/2022
Dyson hp04 pure hot and cool smart tower air purifier heater and fanBusiness Response
Date: 11/09/2022
Good Afternoon,
Thank you for contacting Dyson.
The customers unit, an HP04 purifier, was brought to our Dyson ************** on 9/23. It was ultimately determined the customer would need an exchange. We are currently out of stock of our heated purifier models. The customer was offered an upgrade once the units restock, and they denied the offer. We would be unable to provide a refund for an item not purchased directly from Dyson. The customer would need to wait for a restock of our models before we would be able to assist further. We would be happy to extend the warranty for the time the customer has been without the unit during the waiting period.
Thank you,
Dyson, Inc.
Customer Answer
Date: 11/10/2022
Complaint: 18319578
I am rejecting this response because:
Sincerely,
***************************i was never offered a upgrade I was offered and older model machines . I was told they only have models 1 and 2 versions of the thing. Thats the only reason their offer was rejected concerning an exchange of this thing. Once again I was never offered a upgraded model of this thing.
Business Response
Date: 11/17/2022
Good Afternoon,
Thank you for your reply to Dyson.
The customer would need to wait for a restock of our Hot + Cool models before we would be able to assist further. We would be happy to extend the warranty for the time the customer has been without the unit during the waiting period. Once our units have restocked the customer is welcome to contact our **************** team via our chatline on ************************** or by calling our helpline at ************ for assistance.
Thank you,
Dyson, Inc.Initial Complaint
Date:10/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dyson Order number: ********** Carrier:UPS Tracking:1Z45Y3590390432166 I purchased a V15 DETECT ABSOLUTE from Dyson and never received it. The carrier left the package at garage, nobody signed for it. Multiple chats with Dyson and told they would look into the situation and told multiple responses from I won't receive a refund until the machine is returned. No one will provide me an answer, product, or my money back.Business Response
Date: 11/02/2022
Good Afternoon,
Thank you for contacting Dyson.
Dyson leadership has been in contact with the customer to resolve this issue.
Thank you,
Dyson, Inc.
Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the dyson airwrap a little over 2 years ago. It worked perfectly, I loved it until after the 2nd year I started to have issues with it. It would turn off randomly. I called customer service and was told to clean the filter and around the filter. That seem to work for a while but now it shuts off after 5 minutes of use . I called again and was told the same thing to clean the filter. Ive done it and it still shuts off. The other resolution was the take to there repair center which is over an hour away from me with no traffic and only open Monday-Friday 8-5. Those are my work hours as well and I cant take a day off from work just to take it in fir repair. The machine is over $400 dollars and should last longer than 2 years . I was told by the rep that she put in a request to get another type of resolution and I should hear from them with 2-3days. Its been over the 3 days and I havent heard from them.Business Response
Date: 11/02/2022
Good Afternoon,
Thank you for contacting Dyson.
The customers unit was out of warranty on 08/09/2021. They are welcome to visit the nearest Dyson ************** for an inspection of the unit. However, any repairs or replacement parts needed would be chargeable.
Thank you,
Dyson, Inc.
Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an original purchase 10/12/22 for a dyson vacuum cleaner and a floor dok that holds it. I made this purchase via chat to benefit from a loyalty 20% discount program. The chat rep confirmed the shipping and billing address with me. When I received the shipment email, I noticed that it was going to a different address. So I contacted dyson to rectify it. In place of correcting the initial order, ******* created an exchange order. I contacted Dyson 10+times regarding this problem and they keep creating exchange orders that never get shipped because I have no device to return, or create a replacement order for the floor dok which I already received. Not a single rep that I contacted seems to know what they are doing. It is 10/26/22 and I still don't have a solution. I asked for my money back and they told me to wait another 24-48hours. Since somewhere along this whole process, I am no longer getting confirmation emails from Dyson so I have no way of following what they are doing.Business Response
Date: 11/02/2022
Good Afternoon,
Thank you for reaching out to Dyson We apologize for any frustration.
We have credited and issued refund to the customer; please be advised that this is upon notification of receiving and reviewing this complaint. Therefore within the next **** business days, if not already, and the refund should be credited to the customer.
Thank you for bringing this to our attention and for being a longtime loyal Dyson customer.
Thank you,
**********************
Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a licensed hair professional, who has been having ongoing issues with the Dyson supersonic professional model. When my last dryer burned out under warranty, they sent me a brand new one in a box, but claimed they extended the warranty from the previous machine. I dont understand how that is allowed. I spent $500 on this dryer and theyre trying to tell me its no longer under warranty. This is the fourth time it has happened. Dyson cannot seem to fix the filter issue. I feel like now theyre purposely trying to keep it out of warranty so they dont have to keep replacing it. I also feel they must be paying to get rid of negative reviews because there was nowhere to leave an honest review of my experience.Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello! Have someone from your corporate offices call me immediately regarding my order and your HORRIBLE unprofessional, argumentative, disgusting attitude staff. Your employees need to grow up and do their jobs properly. My order did not show up and hasnt arrived like it was supposed to and your agent wants to be useless, *****, talk over me after continuing to be told to be quiet and stop talking to me and get a manager. Instead he wanted to continue to talk and argue with me after multiple times being told stop! This is UNACCEPTABLE!!! I expect a call immediately! ************.Business Response
Date: 10/27/2022
Good Afternoon,
Thank you for reaching out to Dyson. We are sorry to hear of the negative experience received.
Dyson leadership was in contact with the customer on 10/26/2022 and resolved the issue.
Thank you,
Dyson, Inc.
Customer Answer
Date: 10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:10/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Defective air purifier. Contacted support over 3 times on separate occasions and received no follow up. Built in support in app is not helpful and multiple email messages have been sent without a single response.Business Response
Date: 10/31/2022
Good Morning,
Thank you for reaching out to Dyson. We are sorry for the frustration caused.
We would request the customer to reach out to our customer service team at *************************************** and in the subject request to be contacted by the "Resolutions Team" so our escalated team can assist.
Thank you,
Dyson, Inc.
Initial Complaint
Date:10/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Dyson supersonic dryer. Been having issues with it shutting off. I cleaned it and all and same thing keeps happening. I contacted Dyson and exchanged numerous emails and they told me the warranty expired and need to drive to ********* which is an hour away from me to get it fixed and pay for the repairs. This dryer is still under warranty . I got an email from their customer service department showing that the warranty expires in 2023. Then after I explained that to them they sent another email showing the warranty expired in 2019. They proceeded to say that they exchanged the machine 7 times. Not sure if they have me confused with someone else but they only exchanged it once and I have proof of that. I also have a consumer one that I got as a gift . Not sure if theyre confusing that machine with the professional one and that ones warranty did expire. I tried explaining all this to them and not getting anywhere. Im done arguing with them.I need a new blow dryer. They need to send me one or they can fix it without charging me. And Im not driving to *********. I can mail it in.Business Response
Date: 10/31/2022
Good Morning,
Thank you for contacting Dyson.
In review of the customers account, the original Super Sonic was purchased in December 2017. Our new personal care units come with a 2 year warranty. Exchanges offered would adopt the original units warranty and do not come with a new separate warranty. The original unit purchased was exchanged 7 times according to the customers account. The unit was out of warranty on December 24, 2019. We would be unable to provide part, replacements or repairs for this out of warranty unit. The customer is welcome to take the unit to the nearest Dyson ************** for a chargeable repair, or purchase a new unit.
Thank you,
Dyson, Inc.
Customer Answer
Date: 11/01/2022
Complaint: 18247319
I am rejecting this response because:
Sincerely,
*************************** (sofou)
I disagree with this response. I had a consumer blow dryer and they exchanged it for the commercial one since Im a hairstylist after the last one broke. They sent a warranty which was the invoice attached that warranty expires in 2023. They did not exchange the current machine 7 times. I need a new machine or they can repair it for free!LOOK AT THE ATTACHMENT WHICH WAS SENT TO ME RECENTLY.
Business Response
Date: 11/09/2022
Good Afternoon,
We would stand by our original reply: The original unit purchased was exchanged 7 times according to the customers account. The unit was out of warranty on December 24, 2019. We would be unable to provide part, replacements or repairs for this out of warranty unit. The customer is welcome to take the unit to the nearest Dyson ************** for a chargeable repair, or purchase a new unit. This is our final position.
Thank you,
Dyson, Inc.
Customer Answer
Date: 11/10/2022
Complaint: 18247319
I am rejecting this response because:
Sincerely,
*************************** (sofou)It is still under warranty. They sent me an email stating that. Again see attached! They should help me and give me the common courtesy as a hairstylist and accommodate me. I have been a long time customer. I will contact the local newspapers and also leave comments for other hairstylists not to purchase the blow dryer. I cant believe all the problems they are creating for one blow dryer with such a big company. They are totally avoiding the email they sent me stating warranty expires in 2023 and not explaining why they sent that.
Business Response
Date: 11/19/2022
Good Morning,
Thank you for your reply to Dyson.
When an exchange is set up and a replacement unit is sent, that replacement unit will take over the previous units warranty. In this case, the original unit had an end of warranty date of 12/24/2019. The replacement unit was sent as a courtesy, since the original unit was already out of warranty. When a new unit is sent out (in this case it was a replacement and not a new purchase) occasionally it may send warranty information as if it was a new purchase. The customer was aware the replacement would come with no warranty, since the original unit had already exhausted its warranty period. The customers current unit has no warranty and any repairs or replacement parts would be chargeable.
Thank you,
Dyson, Inc.
Customer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************** (sofou)I was not aware it wouldnt be under warranty and if it wasnt under warranty then why did they send the email showing that it was?
Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My hair dryer did not even last 2 years. Went to use it one day and it just wouldnt turn on. Was happy to see on my account it was still under warranty but after contacting dyson came to find out in the last 6 months of the warranty I only qualified for a refurbished machine. I mailed in my broken one and waited 3 full weeks for the refurbished replacement. I received a blow dryer thrown in a box, with scratched pieces and it was bright red when the one I originally had was white and silver. Was never told I wouldnt be getting the same machine. I called to explain I was not happy with the colour or condition of the refurbished hairdryer and they said they didnt have my colour, I let them know would have been nice to receive communication about that as I would have liked a choice in the colour. So, they agreed to take the red back and send a fuscia. It has been now almost 2 months without my hairdryer and zero communication from them about sending the second replacement. I have called dyson and I repeatedly get hung up on as they are too busy and I get an automated message telling me to call back. After finally getting a hold of someone, they tell me my replacement machine is still in processing. This machine is way too expensive to not last even 2 years and their customer service doesnt live up to the prices of their products. They wont respond to my complaint or post my review to their website. It does not sit well with me now knowing I purchased a machine and the star review is not accurate.Business Response
Date: 10/31/2022
Good Afternoon,
Thanks for the reply.
We do appreciate the feedback and apologize for any frustration. When a machine is exchanged free of charge under warranty, when the original color model is not available it is replaced with the nearest mode/color in stock. As a one time gesture of goodwill we have shipped another color to the customer.
Thanks,
**********************
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