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Business Profile

Credit Union

NuMark Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an account with this credit union for over 20 years. They have recently (in the last year or so) merged with another credit union. Since this time, the customer/member service has declined drastically. Every time I try to contact the credit union via phone, I experience wait times of 12 minutes or more. On Saturday, November 12, 2022, I noticed that my debit card had been compromised. I immediately contact my card services to have my card shut down and a new card issued. I then contacted my credit union on Monday, November 14, 2022 to complete a transaction dispute form for the fraudulent charges to my debit card. I have since had those charges reimbursed. I was informed that I would receive my new card in **** business days. Today is November 22, 2022 and upon contact the credit union to check on the status of my new card, I was informed that due to the holidays and Fed Ex experiencing delays in shipping, my request was just put in yesterday, November 21, 2022 and I should receive my new card by next week. I have no access to my money in my account (other than physically going to the credit union and withdrawing money from my account). This is UNACCEPTABLE when every other bank/credit union can replace member cards within one day. I have also contacted the credit union via emails to express my concerns with no return contact.

    Business Response

    Date: 11/28/2022

    Please see attached document. Thank you.

    Customer Answer

    Date: 12/06/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

NuMark Credit Union is BBB Accredited.

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