Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid nearly $400 for a 24' pool liner and started unboxing (on a fresh soft sand pad). As we unfolded it we noticed a hole, took pictures and folded back up. I sent an email to support with pictures attached and was quickly told it wasn't a manufacturer issue and they would not replace. I've order from them in the past with no issues, but this is extremely disappointing! A waste of $400.

  Business Response

  Date: 06/18/2025

  We already shipped this customer a free replacement and resolved this issue before receiving this BBB complaint. A new employee incorrectly denied this customers warranty claim and this was corrected by management. Customer received a free replacement that was shipped on 6/16/25.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a replacement pool pump from LinerWorld last March. This first was also defective. I called the number on the "warranty" paper and was transferred to ********* She stated there is no warranty, they no longer carry them and I could get a discount on another product. I do not need another product. No refund was offered. I told her she had lied when the pump was replaced last year by sending "warranty" paperwork and now stating there is no warranty. I also called her b**ch after she laughed at me several times and told me I didn't understand. I asked to speak to her supervisor. She told me she didn't have one, that she runs everything. She then hung up on me. I am hoping the owner of this company sees this and realizes that ******** is terrible with customer service and is hurting their business. I also saw that the pump they sent me last year has a manufactured date of April 2020. She stated I couldn't get this pump anywhere else as they were the manufacturer and they no longer made the pump or any pumps. Clearly my pump they sent last year was four years old when received. I suspect they knew these were not good pumps. I also had to pay $100 when they sent it to me. My advice is do NOT buy anything from this company. Terrible customer service and they do not stand behind their products, My ask is they should be fined for false advertising by sending warranty paperwork when they don't really have warranties. What they have is simply a discount on a future purchase when you have a problem with their products. They should be forced to state they do not offer refunds, only discounted products. I know I personally would not buy from a company that doesn't actually offer a true warranty on these types of products had I known that upfront. In closing, I ask that ******** please do not respond to me by stating I do not understand the warranty paperwork. I may sound like a hillbilly but I am very educated. If this happens again, I will file this as discrimination.

  Business Response

  Date: 06/18/2025

  This customer placed an order for a pump over 2 years ago and had an issue with it, so we granted her a discounted replacement under the terms of our prorated warranty. She received a $241.00 discount off of the $340 pump, and paid only $99 for the replacement pump on 3/16/24. Since she made that warranty replacement purchase, we have discontinued and no longer carry any pool pumps, as our company decided to focus on pool liners and liner accessories only. We do not have any stock or any pumps for sale or available for warranty replacements. This customer reached out to us in June 2025 stating her replacement pump is having issues. Since the warranty that came with the pumps is prorated, meaning a free replacement is for the first season on ownership only (90 days) and a discounted replacement is granted after the first season of ownership for up to 5 years if covered under warranty for that particular pump, this customer qualified for another discounted pump under their warranty. I explained to her that unfortunately we no longer carry pumps, so we were unable to offer her a discounted replacement for the pump. I did offer the customer the option to use her warranty discount on anything from our store instead. The customer was extremely irate and would barely let me speak on the phone to offer assistance or other options. She was using terrible language and was calling me inappropriate names, as she mentions herself in her complaint. We did end up hanging up on the customer, as she did not allow us to talk to find a resolution, and was verbally violent and unreasonable. We do our best to assist all of our customers, but will not tolerate being verbally abused when we are doing our best to find a resolution for someone. That behavior is unacceptable and unwarranted. This customer was not willing to work with us on a resolution, and did not allow us the opportunity to explore other options besides the initial offered discount. Although the warranty is prorated and this customer does not qualify for a refund of any type, we have gone outside of our policies and refunded her in full for the pump she purchased on 3/16/24, as we do not have any replacements to offer her at a discounted rate under warranty. This refund was processed today 6/18/25 for the full amount she paid, which was $99.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a pool liner from this company. Installed it and the water level started dropping once it was full. We thought it might be our equipment, so we replaced all the hoses, but the water kept dropping it dropped past where it would be leaking from the equipment. As it kept dropping, we found 4 holes in the side wall that look like they are from a packaging/Shipping staple. The water continued to drop so we decided to start looking for more holes. We found 4 more holes on the bottom of the liner on the opposite side of the pool. That also look like they are from some kind of large staple.We have been given nothing but a hard time from this company. They are saying they never got our phone call about the holes in the side wall. Even though on that call they said they would send us an email so we could send the pictures of the holes. We never did get that email to send pictures. We then decided to file a claim with them online. Never got a call from them in the 3 days the online form said we would. Since we didn't get a call from them, we called instead, they told us they never got that online claim either. Bad business. I can say that we will never recommend them to our customers!!! My husband is in construction, so we see A LOT of people with pools.

  Business Response

  Date: 06/18/2025

  We have been in constant contact with this customer and have responded to all of her inquiries. We received pictures of holes that we found in her liner after installation on 6/5/25. This liner was ordered on 4/22/25. These are triangle shaped holes unlike anything we have seen before. These are located directly in the wall and not on a seam or on the bead of the liner. The holes were not discovered when opening and inspecting the liner prior to installation, nor were they discovered during installation. These holes are decent sized and located in the border of the liner, which would have been noticeable during installation in the liner arrived in that condition. The holes are tears/punctures and not manufacturer defects, and were not reported to our company for 2 months after the liner was delivered to the customer, so the holes are not covered under warranty. The Warranty only covers manufacturer defects and does not cover rips, tears, weather damage, mis-installation, etc, and these holes only would have been covered if they were discovered when the liner was initially opened straight out of the box.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought product and installed liner in pool. It ripped within a day and pool wasnt even 1/2 way full. I should have returned immediately after noticing material was super thin and not very durable. I dont even want replacement, as it is just going to have same issues with quality. Also put review in thier website and it was taken down immediately, which is deceiving customers.

  Customer Answer

  Date: 07/24/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint however, the removal of my review on thier website is deceptive to other customers and what customers really think of there product. They show only 5 star reviews and delete all others giving false information. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pool liner in June (last month) and the liner had a seam defect and I requested a new liner. I had to pay the installer a second time, and Liner world did send a replacement liner. After the 2nd liner was installed, we found the new liner had the same issue. Liner World sent a 3rd replacement liner and I hired a new liner installer. This person came highly recommended from a large pool retailer, I was surprised they even would recommend someone, and he attempted to do the third install. After seven hours he explained the dimensions of the liner are not accurate and due to the snug fit we risk damaging the integrity of pool if we add water. I requested a refund from liner world and they denied the request for a refund. I didnt think it was wise to request a 4th replacement liner from the same company that already sent me three defected liners. Now that we have a 1500,00 water bill, paid ******* for liner installs, bought the chemicals to Open the pool numerous time and yet dont have a pool Im looking for Liner World to be held accountable for selling consumers defected products.

  Business Response

  Date: 07/10/2024

  What is the email you were using to email us under? I am not finding anything in our system under *******************. Please provide the email used for communications with us and I will look further into this for you. Thank you!

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a liner from linerworld for $416.00. Paid to have installed. Used 2 months. Covered for winter. Uncovered and it was ripped from bead in 2 places! Liner had 25 year warranty. Thought it would be covered in full Or refunded. Neither happened! Had to pay $200 more for replacement. Same thin liner quality came. Said I would have to pay $50 or more in shipping to send back! So I am stuck! I am a widow on a Fixed income and they have taken full advantage of me. I would like to be paid back for installation fee of the defective liner and the amount of the liners as well. I have attached orders , emails and photos. PLEASE HELP ME!I see there are several cases like mine where Linerworld has treated others the same!

  Business Response

  Date: 07/10/2024

  Hi ****** - The warranty that comes with your liner is prorated by seasons from your purchase date and defective liners are only fully replaced or refunded if discovered within the first 90 days of ownership. These policies are posted on our site, and a copy also came in the box with your liner. I do see we offered you an even greater discount for the replacement as originally offered and you placed a new order with us on 6/4/24. This discount was $200 off of the replacement. If you still need assistance, please let us know. 

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pool liner from this company April 2023. We put the liner in June 2023.We noticed all the seems on the liner were off they didnt line up. It looked pieces together very messy. I contacted the company they sent me a new liner. We received that liner June 2023 and installed it.We closed our pool in September 2023.We re opened our pool June 2024 only to find that the liner is detaching from the rubber bead that holds the liner up. I contacted the company and they refused to give me a refund or a replacement I have a 25year warranty on the liner. I paid $490.00 for a 24 round liner. They will only give me $235 towards a new liner. This is a manufacturer error there are other cost that go into taking a liner out and putting it in. The liner only lasted 2 months of use and they want me to put my own money in to buy another liner when it is obvious this is a manufacturer error

  Business Response

  Date: 07/03/2024

  Our warranty is prorated by seasons and based on your purchase date and not the date you install the liner. We are confirming there is a defect in your liner, but the warranty only fully covers defects for the first season of ownership (90 days). After 90 days of ownership, you qualify for a discounted replacement. We would be more than happy to work with you on the discounted replacement price, but you do not qualify for a free replacement or a refund at this time based on the warranty you received with your purchase. 

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an above ground pool liner from liner world and it was the wrong size . The company jerked me around for months to get the right size . Finally they made me pay $130.00 to send it back for a refund. The unknown woman that is the boss( wont give her name so I can *** her) sent my $250 to a dead bank account and will not send me a check in the mail now im out $380.00 this company sells subpar liners and refuses to refund your money after returning the mufmsfit liner that is not anywhere near 25 mil thickness the liners are pure garbage and the lifetime WAURENTEE is a scam they are lying to keep my money and I want my $250 back immediately they hang ********* to send a check with my money and it has gone on since 5/2023 this woman who wont give her name is a grifter fleecing peoples money for subpar horrid pool liners this company will be sued if I do not get my )250 back in swift order

  Business Response

  Date: 10/19/2023

  This customer ordered a pool liner from ** in February 2023. She contacted us many months later to claim that her installer could not get the liner to fit. While we do not accept returns past 30 days from purchase, nor do we accept returns for used and installed liners, we decided to go outside of our return policy and allow this customer to return her liner for a full refund, as a courtesy. She eventually sent the liner back after another 2 months, and we fully refunded her account on October 7, 2023, as promised. The following day, we started receiving many emails from this customer, claiming we should have mailed her a check as her refund because she no longer uses the account linked to her card on file. This customer never requested a check be sent to her prior to her refund being issued, nor did we ever state a check would be issued to her for her refund. Our policies state we only refund the original method of payment when refunding a customer, which is what we did on October 7th. We explained on multiple occasions to this customer, that if the account or card that was used for the purchase is no longer in use, that she needs to contact the banking institution to have the refunded funds released to her or transferred to her new account. The customer keeps sending us pictures of her bank statement showing that her account was closed, but she refuses to reach out to the financial institution to collect her refunded funds. We would also like to note, that this customer has been sending us odd and aggressive emails since before she even ordered from us, many of which do not make sense. I have attached a screenshot of the refund confirmation. The customer also received a refund confirmation when the refund was processed on October 7th. We will no longer be replying to or communicating with this customer, as she has been extremely inappropriate via email and phone call and refuses to reach out to her bank to address her account issue. We have done everything we can to try and assist her. 

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20719062
  
  I am rejecting this response because: ****************** and *********************** refuse to see the refund was returned to them !!!?thus stealing my $250.00 I will *** for $130.00 shipping the liner back the $250 they Linerworld is so inept and dishonest to keep!! Anguish interest time to file lawsuit and will plead to the judge for the full $5000.00 for the lies in the ads lies repeatedly about refunding my money! My old bank said no monies get posted to a clear dead account that the $250.00 went immediately back to Linerworld ! They have it and are dishonest to keep it and lie that they sent it day after day the ignorance is costing me stress money and time I cant get back either this company along with the same reviews is dishonest they steal your money and sell subpar paper thin too small liners I DEMAND A CHECK FOR $250 or Ill *** for $5000 in small claims court! ******** needs to also be charged criminally for my stolen money and the 58 other customers this person robbed ! The liner was too small as others it was paper thin as others ! There is no 25 year WAURENTEE no customers mean the world to us lie they false advertise extort money and lie over lie to keep my money and 58 other ripped off customers this company knows what they are doing they are stealing good money from trusting customers  period I demand a check from this 4-1 million a year profiting company I do not have my money back and brittneys lies over and over wont make it true that I received it she belongs in jail ***d to the wall personally and via this horrid thieving company ! I demand a check sent to my home for $250 now !! Bbb you have my permission to post this entire fraud blind anywhere you please and I hope you do! 
  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/20/2023

  Again, the account was refunded on our end on October 7th 2023. We have provided proof of this. We do not have the customers' money for this returned product. The refund was not 'reversed' or returned back to us. The customer needs to reach out to the financial institution in charge of her account if she is having issues accessing her funds. 

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20719062
  
  I am rejecting this response because:
  ******** T iOS a bold liar her proof is redacted I dont know if it is my business or a made up redacted form this repeated unprofessional thief and liar made up! Its obvious it proves she is a liar pulling a scam

  any first year bookkeeper knows that isnt proof she sent my money to god knows where its in her purse! I cannot force a bank I have a closed account with to miraculously open it that ludicrous and not policy ******** a manager of a business is grossly misinformed the lying thief!! A closed bank account isnt a place where money just sits in cyber liars land it goes back immediately to the sender ! A closed bank account cannot be   looked at  or unlock or release the money like the liar and thief ******** clams repeatedly I asked for a check I told the c*+% that my account was closed that a check had to be drawn . Liar thief ******** found her horrid way which she does with others to lie heat and steal my money I did what she asked and list $130 more sending the liner back!! This b**** owes me $380bur I want $5000 to make precedence liarcins and rude thiefs dont get away with stealing from me this long horrible con must end with my money return in full by a check what honest person  that owns  Linerworld  ie: ***** !!! ****** allows this grifter to run their  business??? Another grifter!!!!  the owner is too busy getting indicted running from state to state  for fraud in other venues!!   I said repeatedly to ******** the lying criminal the transaction immediately goes back to the sender Linerworld this egregious pile of lies to keep my money and get their paper thin liner back all benefits this liar ******** T  no name criminal ******** T  a person so dishonest she doesnt use her last name! I beg the moderator to read the reviews !! Wrong size wrong size too small refund nightmare ******** wants customer to pay more money to get what they already bought this company robbed my $250 and commits fraud and submits false evidence expecting it to float as proof I want this thing arrested . It isnt civil anymore its criminal ******** will be visited so help me GOD! I demand a check for $250 now or $5000 after I win in court! I love ******** and I cant wait to go there again and again  will not miss visiting Linerworld **** my words  Ill get my $380 worth street justice works real well!!!  see you in court lying thief you and *********************** are getting served so show up in ********** court spend that money you liar spend a pile to steal mine! 

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought this liner in September of 2022 . We had our pool completely rebuilt and the liner put in around September of 2022 . It cost us $3000 to have this professionally installed. We left to go away for a few days on July 26th, 2023 and the liner ripped causing ***** gallons of water to empty out of the pool and go against our house and flood our finished basement. The next day it rained and since the pool was empty of water it ran against the walls of the empty pool and caused them to collapse.This is the 3rd time we have received a faulty liner from your company. The first time we put the liner in and started to fill it and the water was just coming out because of a hole in the liner.The next one we received was not even taken out of the box and we could see where there was a tear in the liner.And lastly, this last episode.I emailed Liner World and they told me if I pay them $300 they would send out a new liner. This is an insult. Not only does the pool have to be fixed but my basement is a mess.We had our pool installer come and this is his findings:Writing this email regarding seam failure on ********************************************************************************** pool emptying pool , heavy rain storm collapsed walls in pool because was empty from seam failure! ***************************** ( RJS pools and excavation)How many more complaints have to be filed before something is done about this company.This liner was only used for not even a whole summer.Our original liner lasted over 20 years without giving us any problems.A refund does not even cover a part of the expenses that we have incurred.

  Business Response

  Date: 08/19/2023

  Hi ***** - While our warranty is pro-rated by seasons and only offers a full replacement or refund for the first season of ownership, I would like to take *************** at your case and possibly offer a larger discount or better offer on your replacement. Please email your photos to ********************************* and I will personally handle this case for you. I will do my best to make this right for you. 

  Customer Answer

  Date: 09/08/2023

   
  Complaint: ********
  
  I am rejecting this response because: Reference ID # ********- LinerWorld, LLC

  
  

  I am not satisfied with the response from Liner world and would like to reopen the case .

  I did not even use the pool for one whole season.

  I do not want another liner from them as the last 3 I received were defective. I would like the $390 purchase price refunded to me and want no more dealings with this company. My pool is destroyed because of there defective liner. 

   

  Thank you

  **************************;
  

  Sent from my iPhone

  
  
  

  Business Response

  Date: 09/12/2023

  Can you please provide the order number for this order? We would like to fully refund your account for the liner. 

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a liner for our above ground pool three months ago, when we attempted to put it in June. we discovered that there was a leak and we were loosing water there was/is a tear in the liner. When I called and send picture of the tear go to find out that they do not cover that only factory failure? WHAT?! I was so confused because when I called i was told of course ma'am we will take care of you any tear any problem we got you I was really upset we lost some water from our pool that we paid for. Bottom line they we not help me I called yesterday again and the young lady basically told me to go to h*** she was not lessoning and did not want to hear about my problem she said to bad for you. I am not a rich person and I can not afford to pay for two liners in one season I need help to get my money back they are liars when you call the slogan is You and Your pool mean the world to us, not so much if you have a problem with the product PLEASE HELP MF!

  Business Response

  Date: 08/04/2023

  Hi ***** - I am sorry to here you are upset about our warranty policy. Our pool liner warranty is very similar to all pool liner warranties across the industry - only manufacturer defects are covered, and rips, tears, punctures, installation errors, weather damage, and other non-manufacturing issues are not covered. No one here would have told you that anything that could possibly happen to your liner would be covered - there are only 3 of us in the office and we are all very well versed on our policies. I was actually the one you spoke to when you called yesterday, and I did try to explain our policies and warranty coverage to you, but I definitely did not say anything unprofessional, as you are claiming. I tried to explain how the hole in the liner you purchased from us 4 months ago is not a manufactures defect, and while that *** not be the answer you would like to hear, that is how any pool liner warranty works. We would go out of business if we sent free liners to anyone who causes damage to their liner that was not caused by the manufacturing process. The warranty that comes with your liner is there to protect you from a liner that arrives to you with a defect issue or damage, and does not cover non-defect holes that happen months after owning the liner.
  After reviewing the hole in your liner again, I do see that this tear/hole is not on a seam and is relatively small in size. This type of hole is able to be patched and your pool liner will still be useable for many years to come. I would be happy to send you a free patch kit to fix your liner. 

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20422428
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************