We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Supplies

LinerWorld, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 6, 2022 I placed an order for a pool liner on Amazon. The cost of the pool liner was $482.25. The Amazon order number is 113-2534159-1109013. The liner that we need is an oval shaped 12 x 24 foot liner. The liner that we received is round shaped so it does not fit our pool. We believed that we were purchasing the oval shaped liner based on (1) the product description as it is written, (2) the description of the item on our invoice, and (3) the product description written on the packaging of the liner.Because the product description, and even the packaging that the liner arrived in, indicates that the liner is "oval", we opened the liner and attempted to install it in our pool on or about August 30, 2022. After several hours of trying, we realized that the liner is "round" and would not work for our pool. Over the next few days, I sent requests through Amazon, made a phone call to Liner World and finally was able to make contact through direct email with Liner World. Liner World contends that we ordered the wrong product and because we tried to install it, they will not accept a return or process a refund. We maintain that the product description states "oval", the invoice send states "oval" and the product packaging states "OV"--all of which led us to believe we were ordering an oval shaped liner. We opened the packaging and attempted to install it because there was nothing that would have led us to believe that we ordered the wrong product. Liner World has offered no explanation as to why the word "oval" is in the product description for a "round" liner and after much back and forth has stated that they will not accept a return for this item or process a refund.

    Business Response

    Date: 09/13/2022

    I am so sorry to hear you are having such issues with your liner. "OV" on the box/sku means "OVERLAP", not Oval. That is the install type and has nothing to do with size. Although we believe you received the correct item as ordered and this is an installation error, we will gladly accept the return of your pool liner. Please email ******************************** with attention ******** with your order number and brief description of this issue, and I will personally accept and approve this return for a full refund. Thank you! 

    Customer Answer

    Date: 09/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 27' Round Glimmerglass beaded pool liner in January 23, 2022. I had it professionally installed by a reputable professional ************* Out of the box I noticed the mismatch in the color of the liner sections. Very low quality at first look for a over $650 liner.. The more important problem that I cannot accept is I have had 2 areas where the bonded seam in the liner has separated at the bottom of the pool, and I had to have it professionally repaired twice. Now I have a new liner with 2 patched areas and a wide stripe where the sections of liners bonded together do not match, and it's not even been through 1 season. I explained my issue but had no . I purchased this liner because of the 15 year warranty. Linerworld wants me to pay over $400 for a new liner. They said it is a pro-rated warranty. It stated it was a 15 year warranty for manufacturer defects. Can't figure out how they come up with this? They have not stood behind their product like they say they do!

    Business Response

    Date: 08/12/2022

    I am so sorry to hear about the issues you are having with your liner. What is your order number? I will look into this for you. 

    Customer Answer

    Date: 08/16/2022

     
    Complaint: 17640525

    I am rejecting this response because: My order number was 
    271321827460-2506989884017
    Sincerely,

    ***********************

LinerWorld, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.