Complaints

This profile includes complaints for Winix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Winix has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Winix

  3000 Lakeside Drive, Suite 305S Deerfield, IL 60015

• 

  Winix

  220 N Fairway Dr Vernon Hills, IL 60061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding serious and recurring safety concerns with Winix air purifiers. I purchased the Winix 5510 model from ****** and have followed all care instructions, including weekly cleaning and replacing filters on time or early. Despite proper maintenance, the unit has started emitting a burning smell during operation. This poses a serious fire risk and I can no longer use it in my home.This is the second time I have experienced this issue with a Winix product. I previously purchased the Winix C545 model from ****** and encountered the same burning smell. That unit was returned. The fact that two different models have had the same issue indicates a pattern and raises significant concerns about product safety and quality.I contacted Winix customer support regarding the 5510 and requested assistance, as the unit is no longer safe to operate. However, I am past Amazons return window and am now left with a hazardous and unusable product.Desired Resolution:I am requesting a full refund for the Winix 5510 due to recurring safety issues across multiple models. I am no longer confident in the safety or reliability of Winix products and do not want a replacement. I also urge Winix to investigate this issue to prevent further risk to other consumers.

  Business Response

  Date: 07/01/2025

  Thank you for the opportunity to respond.
  We take safety concerns very seriously and appreciate the customers detailed report. After reviewing their experience with two separate models (5510 and C545) and their clear request for a refund over a replacement, we are honoring that request.
  Weve asked the customer to provide proof of purchase and the serial number so we can process the full refund.
  We regret the inconvenience and appreciate the feedback.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by Winix customer service to order ***lacement filters from their Amazon store since the generic ones I bought had a toxic smell. I did so, and their own filters had the same toxic smell. The next *** I spoke to admitted they had heard of this issue and told me hed send me two ***lacement filters from their own warehouse. He said it wouldnt take long for me to receive them since the warehouse is local to me. A week later I called and they still hadnt shipped them. The *** said they wouldnt take long to receive. I called back after two weeks and now theyre telling me it will take 4-5 weeks. I can see that Winix has an F rating with BBB, and now I know why. They dont have any intention of sending me the filters. 4-5 weeks to receive a small item from a local warehouse is outrageous. And given their poor record, I believe Winix customer service is a sham. Buyers beware.

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to share your experience. We're genuinely sorry to hear about the frustration and inconvenience you've encountered, and we appreciate the opportunity to address your concerns.
  
  First, we want to acknowledge that you were advised to purchase replacement filters from our Amazon store after reporting a strong odor from third-party filters, and we regret that the filters you received had a similar issue. We also understand that you were promised replacement filters from our warehouse, and the delays you've experienced in receiving those are understandably frustrating.
  
  After reviewing the case, it appears that the replacement filters were placed on backorder shortly after your request was submitted. While our representative should have communicated the updated lead time more clearly and promptly, we acknowledge that the shifting timelines have caused confusion and disappointment. We sincerely apologize for that.
  
  Please know that we do intend to fulfill the replacement order as soon as the filters become available. We understand that 45 weeks seems excessiveespecially for a local shipmentbut unfortunately, the delay is due to temporary inventory constraints and not a lack of intent to deliver on our promise.
  
  We are committed to improving the customer experience and appreciate your feedback as a reminder of where we need to do better.

  
  Thank you again for your patience.
  
  Sincerely,
  Winix Customer Support

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a winix purifier October 30,2022. It malfunctioned on me and I sent in for a replacement was sent in a replacement which then also malfunctioned the same issue. I again filed a warrant for a replacement and again was sent in another one which had the same issue the fan blinking light. There clearly is an issue with this model I have another model and have had no issues with that model. The model I am writing this complaint on is C545. The last replacement I received was in March of this year it malfunctioned immediately I did not have time to contact winix for replacement due to death in the family as well as dealing with my dog fighting cancer which ultimately I had to put her to rest. I reached out to Winix and am now being told the warrant expired 10/2023 yet I received replacement in January of 2024 and March 2024. Even after requesting something be done since there was clearly something wrong with that model.

  Business Response

  Date: 07/12/2024

  We believe we have made significant efforts to satisfy this customer. The air purifier, which comes with a one-year warranty, was purchased on October 30, 2022. When the customer filed warranty claims in January and March 2024, we extended a courtesy by approving these claims and sending replacements, despite the warranty having expired. Additionally, we did not request the return of any units, so the customer now has three units in their possession.

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21956745
  
  I am rejecting this response because: Each unit they have sent me has been faulty. I would have been more than happy to return the units. I only have one unit in my procession since I was told to dispose of others when replacement had been sent. I have another  unit which is a different model and have had no issues with that model. The winix C545 model is faulty. All replacements have malfunctioned with the same problem.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/16/2024

  Thank you for your response. We acknowledge your concern regarding the faulty units. However, our records indicate that the units were not returned to us. Without the return of these units, we are unable to proceed with further action. Please return the faulty units so we can investigate the issue and assist you accordingly.

  Please send all returns to:
  Winix America Inc.
  ********************************************

  Thank you. 

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21956745
  
  Please see attachment. I did what correspondence sent to me stated I disposed of old unit since no return lable was provided with replacement unit. I am more than happy to return the unit I still have. Send me shipping labe so it may be returned and looked at. As I mentioned in my previous messages there is clearly something faulty in this model which I'm sure your company is well aware of. How is it that 3 units have malfunctioned each with the same issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Winix C535 air purifier on 12/14/2023. The unit makes noticeable amount of noise especially in night/sleep mode. The model is advertised to produce noise around 27 dB. I have fans that I use with custom PCs that use 120mm fans rated at similar noise levels which do not produce noises nowhere as loud as the Winix C535 makes. I reached out to Winix customer service on the phone and the agent said she will email me a warranty claim information but received nothing. I emailed Winix America with a video recording of the unit making noises on 12/24/2023 and only received a reply that the video I submitted does not seem to verify the issue. The air purifier does seem to function as intended. But the noise of the fan is annoyingly loud and noticeable when I have it on while trying to sleep. Because Winix would not respond to my complaint I opened up the unit's back and observed that the fan encasing looks warped in an oblong shape and does not look perfectly circular at all which can be causing the reverberations and in turn making the agitating noise. I am also suspecting Winix sent me a refurbished unit due to observation of the warped fan casing.I don't think I should have to remedy the issue myself. Winix should be able to fix it since their product is making a lot more noise than they say it does on its website.

  Business Response

  Date: 01/03/2024

  The customer did not furnish evidence of a warranty issue related to the purchased unit. Comparing the noise levels between the air purifier and PC fans is not an ideal basis for assessment. The customer reached out to ********************** through both phone and email, and in response, we provided details regarding our return and warranty policies. Despite the customer acknowledging that the air purifier seems to operate as intended, they still submitted a warranty claim and proceeded to dismantle the unit. While miscommunication may be argued on both sides, Winix adhered to company policy, whereas the consumer disregarded it. In an effort to improve the situation, we will be sending a prepaid return label for the specified unit to be returned to Winix, followed by a refund of the unit amount.

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:

  I don't agree with everything in the business's response. But without going further I will accept the return and refund option.
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant is reaching out to the BBB for assistance in hopes of facilitating a resolution. Complainant is receiving conflicting information regarding the proper installation of the **** filter for the air purifier, **** model. There is an arrow on the filter, and, the word front. When Complainant first got her air purifier, Winix informed her that the arrow should be facing away from her. When the filter is inserted that way, the tabs are in the front of the unit which makes it easy to grab it for removal.Recently, I reached out to customer support to request confirmation regarding the proper way to install the filter. This time, Complainant was told that When facing the unit you'll want the arrow to be pointed towards the unit. Winix further stated, As the air is pulled through the front of the machine and this arrow points in the direction of the airflow. This has caused more ambiguity and confusion for Complainant. It appears that Winix is now saying that the arrow should be pointed toward me, as I am facing the unit. It suggests that the whole time, Complainant was not installing the filter correctly. It also suggests that the tabs on the side of the filter which are intended to grab the filter, is now inaccessible. Complainant asked the anonymous representative to escalate her concern to management to confirm the accuracy of their statement, but they have refused. Added to the concern, is that the remote control never worked, and, Complainant requested that it be replaced. This issue was not addressed in the business response dated 12/13/23. Complainant was considering purchasing another Winix air purifier, but have changed her mind due to the poor support and confusion regarding proper filter installation. When an issue arises, it is difficult to obtain Winixs cooperation. Customers deserve an all-around, positive, after-sales experience, which Winix is struggling to provide. One of Complainants biggest gripes about the filter issue is that the manual is SILENT on the proper installation. There are no existing ******* videos for customers to review, in the event they want to ensure that they are installing the filter properly. Thank you for your assistance regarding this frustrating matter.

  Business Response

  Date: 12/18/2023

  Subject: Resolution to Air Purifier Filter Installation Concerns and Remote Control Issue
  

  We sincerely apologize for the confusion you've experienced regarding the installation of the **** filter for your Winix **** air purifier,as well as the issues with the remote control. For clarification the Winix **** has been discontinued for 3 years and the ****-2 is the most current model.  We understand the importance of clear and consistent information, and we appreciate your patience as we address your concerns.
  After thorough investigation and consideration, we would like to provide clarification on the proper installation of the **** filter.The arrow on the filter should indeed be facing the front of the unit, as the air is pulled through that direction. We apologize for any previous miscommunication that *** have caused confusion. To ensure ease of removal, the tabs on the side of the filter should be accessible from the front of the unit.
  Regarding the remote-control issue, we apologize for any inconvenience this has caused. As stated previously, the **** model has been discontinued, and remote controls are no longer in stock.
  Thank you for your understanding and cooperation.
  

  Sincerely,

  Winix Customer Service
  Phone: ************

   

  Customer Answer

  Date: 12/25/2023

   
  Complaint: 21005696
  
  I am rejecting this response because additional confusion exists.  The business confirmed that The arrow on the filter should indeed be facing the front of the unit,as the air is pulled through that direction. They further stated that To ensure ease of removal, the tabs on the side of the filter should be accessible from the front of the unit.  Complainant is submitting the following screenshots that might improve the business understanding of the confusion.  The first image shows the filter arrow facing the back of the unit, which according to the business is not the proper way to install the filter.  However, when it is installed that way, you can see that the tab is easily accessible.  (The tab is located at the top and bottom, NOT on the side  of the filter, as the business asserts).
  
  The second image shows the filter installed consistent with the business recommendation (i.e. with the arrow facing the front of the unit).  However, please note that the tabs are not easily accessible, and, it is very difficult to get the filter out.  Complainant is interested in the business additional thoughts after reviewing the attached screenshots.  Thank you.
  
  
  Sincerely,
  
  ************************

  Business Response

  Date: 01/08/2024

  It is disconcerting that, despite the clear and consistent information provided, the customer's submissions seem to be causing confusion and suggesting a potential self-inflicted issue. This appears to be an isolated incident where a customer is finding it challenging to grasp the proper filter installation, even with ample instructions.
  Given the consistent information shared by Winix, it would be beneficial to reaffirm the correct installation steps and offer assistance for any additional questions or concerns the customer may have. Notably, it is crucial to emphasize that the air flow arrow should be pointing towards the air purifier, not away from the unit. The customer seems to acknowledge this understanding by mentioning that the arrow should be facing away from "her," and the removal tabs are easily accessible, as illustrated in the attached photo.
  In the event that the confusion persists, recommending direct communication, such as through a phone call, could be advantageous to promptly address specific questions and facilitate a clearer resolution. Please be aware that the provided daytime phone number is not valid.
  We trust that with these continued efforts, any misunderstandings can be effectively resolved.

  Winix Customer Service.

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21005696
  
  I am rejecting this response because:

  When Complainant decided to purchase a Winix air purifier, instead of their competitors, she did so with the expectation that she would be able to get meaningful help if there is an issue.  Any REPUTABLE COMPANY WORTH THEIR SALT stands behind their product.  It is disgraceful that the business has decided that the best way to resolve her issue is by subjecting her to contempt for raising a legitimate concern. Good after-sales service goes a long way in establishing long term relationships. Engaging in personal attacks is a nasty way of showing gratitude for a customers patronage.
  
  A review of the business 1/8/*********** indicates that their response has evolved.  It suggests that the business is incompetent and clueless regarding the proper installation of their own product. It is that incompetence that is contributing to the Complainants frustration, to the extent that we will never purchase another Winix product or recommend it to friends and family. When the customer first purchased the unit, she was told that the arrow should be facing the back of the unit.  However, the business12/28/23 response contradicted that.  This was their response on 12/28/23:  The arrow on the filter should indeed be facing the front of the unit,as the air is pulled through that direction.  Winix further stated in their response that the tabs should be on the side, when in reality they are on the top and bottom, as evidenced by the images both parties submitted.
  
  In an effort to improve the business understanding of the problem, on 12/25/23, Complainant submitted screenshots that showed the tabs are INACCESSIBLE when she installed the filter consistent with their guidance,(i.e. arrow facing the front of the unit).  Complainant removed the filter from the unit and is providing an image that shows the filter is facing the front of the unit (per their 12/25/23 BBB response), but the tabs are not visible.
  
  In their most recent reply on 1/8/24 reply, the business states: Notably, it is crucial to emphasize that the air flow arrow should be pointing towards the air purifier, NOT AWAY FROM THE UNIT.   (In other words, the arrow should be pointing to the front of unit).  But then said the opposite: The customer seems to acknowledge this understanding by mentioning that the arrow should be FACING AWAY FROM "HER," and the removal tabs are easily accessible, as illustrated in the attached photo.  However, if the arrow is facing away from her,it is facing the back of the unit. They are saying 2 different things.  In fact, the image that the Complainant provided on 12/25/23 indicates that with the arrow facing away from her or pointing toward the back of the unit, it will allow the tabs to be accessible.  However, the business has previously stated in their response this constitutes an improper installation, regardless of the fact that the tabs will be inaccessible. Consequently, Complainant has installed it with the arrow facing the front like the business suggested on 12/25/23,and, uses a sharp instrument such as a knife to remove the filter because,again, the tabs are inaccessible.
  
  Interestingly, upon close scrutiny of the business image they submitted with their 1/8/***********, it appears to show the arrow FACING THE BACK OF THE ***** which is similar to the image Complainant submitted with her 12/25/23 rebuttal response.  Complainant notes the filter is different than hers.  Mind you, Winexs 12/25/23 response informed the customer that the arrow should be facing the front.  At all times relevant to this complaint, the Complainant has been trying to communicate that the only way to have access to the tabs for easy removal is to install the filter with the arrow facing the back of the unit.  There appears to be an issue with the way the filter is manufactured or designed.  There is nothing about this interaction that represents clear and consistent information, and, all things considered it shows a gross display of incompetence.  Given the flip-flopping by the business and their most recent image showing the opposite of what they had been telling the Complainant, she is still unclear about the proper installation, and, is possibly damaging her unit in the process.  It is possible that Winix feels a sense of embarrassment by the Complainants revelations and images that clearly identified a manufacturing flaw, which motivated their rude response.  If Winix was committed to providing a good experience, they would have posted a video on their website to avoid any misunderstanding. It is also unfortunate that Complainant cannot enjoy her unit, and, she will NEVER AGAIN purchase or recommend their brand.   
  

  Sincerely,
  
  ************************

  Business Response

  Date: 01/23/2024

  We apologize for any frustration and confusion caused by this situation. It seems there has been a misunderstanding regarding the proper installation of the air purifier filter, and I appreciate your detailed explanation of the issue. I want to assure you that we take customer feedback seriously, and we are committed to resolving this matter to your satisfaction.
  

  It appears that there have been inconsistencies in our responses, and we understand how this has contributed to your dissatisfaction. we want to acknowledge the concerns you've raised and assure you that we are taking steps to review and address the guidance provided to customers regarding the installation of our product.
  To facilitate a resolution, we are committed to re-evaluating our instructions and ensuring that they are clear, consistent,and easily understandable. Additionally, we have created instructional videos to assist customers in avoiding any installation misunderstandings. *************************************************;

  Our goal is to provide excellent customer service, and we sincerely apologize for any inconvenience you have experienced. We value your feedback, and we are dedicated to improving our communication and product guidance to prevent similar issues in the future.

  Please feel free to contact our customer support team directly so that we can work together to address your concerns and find a resolution that meets your expectations.

  
  Sincerely,
  Customer Service

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21005696
  
  I am rejecting this response because:

  Complainant has accessed the web link provided in the business response to review the ******* videos.  Even though the videos are for different models, the installation is the same.  Unfortunately, the video misses one step, which is NOT helpful.  It shows the filter already in the unit, and,DOES NOT show the arrow direction.  Complainant is moving forward, and, has decided to discard her Winix unit and order another brand that provides better information regarding installation of the filter.  Thank you.
  

  Sincerely,
  
  *********
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 replacement filters a few days ago that were IMPROPERLY SHIPPED. they were in paper thin product boxes only, which also WERE NOT TAPED/SEALED AT ALL. so anyone along the way could have pulled the filters out & handled them!the larger filter, size A was DAMAGED. no surprise there. HOLE through box & squashed area in filter.I bought these during a 30% off Memorial Day sale, so now have lost out on that also. I requested the company REPLACE IT IN PROPER SHIPPING PACKAGING; THEY REFUSED. they initially offered to email me a 30% off coupon, but would get the same NON-PACKAGING & NON-TAPED/SEALED BOX again. I will not acce that - so they then refused to send me the coupon when I told them I was going to file a complaint! They told me I can schlep to Lowes to buy them! ALL FULL PRICE; PLUS THAT IS NOT AN OPTION - MY SON HAS CANCER WHICH IS WHY I DO ALL MY PURCHASES ONLINE!

  Business Response

  Date: 06/19/2023

  We would like to sincerely apologize for the inconvenience and frustration you experienced with your recent replacement filter shipment. 
  Please know that this is not the level of service we strive to provide, and we appreciate you bringing this matter to our attention. We take your feedback seriously and will use it to improve our processes to ensure such issues are not repeated in the future.
  In regards to the damaged filter and the lost discount due to the Memorial Day sale, we would like to rectify the situation and make things right for you. We were more than happy to issue a refund for the damaged filter and apply the 30% discount to a future purchase. 
  Please let us know if there is anything else we can do to assist you or if you have any further concerns. We value your business and appreciate your understanding.
  Kind regards,
  Winix Customer Service
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6th, I submitted a warranty claim to Winix America, along with photos of the damage, including a detailed description of the issue. I also submitted a claim to recover costs associated with damages caused due to a malfunctioning unit. I was told via email that they only have a 1 year warranty for the unit and that though costco.com showed it as 2 years, the it was only valid for 1 year and they don't offer 2 year warranties. Someone by the name of ***** from Winix called and stated that ****** made a mistake by listing this as only 1 year. I have a screenshot and print out of the page, it was not a mistake, this was shown on a graphic, as well as on the product description. At this point the items have been returned to costco.com, but I did file a claim for damages to my property. I am no longer receiving a response, which is what prompted my previous complaint to their office. Prior to filing any legal complaint, I am making this effort to resolve without engaging my attorney. Once engaged, the issue will be much bigger and I will involve ****** purchasing. I simply want to resolve my claim for damages and will consider the issue resolved as long as I don't need to spend more time on this.

  Business Response

  Date: 04/21/2023

  Dear *************************:
  We appreciate your patience as we created a process for claims related to our product. And we
  wish to apologize that, because we have gotten so few claims related to our products in our
  twenty years in North America, we did not have a proper process in place!

  We will contact you at **********

  Thank you,

  Customer Service

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th, I order from the winixamerica website a set of filters for the D480. I was sent the wrong size filters. Order #******. For my return, they requested a tracking number. This is the tracking number: 1ZR8577F0373176612 The cost of the return was $15 which was ridiculous. A company can get ground shipping for 1/3 of that cost, so from a consumer standpoint, they didn't even meet me halfway. Not to mention, now I'm shopping for new filters (but I'm getting them from somewhere else with an accurate website and reasonable return process). I don't trust this company. The website is not accurate. And customer service sends responses that sound like a machine, not true customer service. I'd like my shipping cost refunded because I'm so angry.Thank you!*****