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Business Profile

Custom Cabinets

Marfa Cabinets Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Cabinets.

Complaints

This profile includes complaints for Marfa Cabinets Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Marfa Cabinets Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cabinets ordered and paid with a delivery date on 11/1/24. Have been advised that they are delayed and business will not return calls.

    • Initial Complaint

      Date:10/01/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Marfa Cabinets, ***** Start Date: July 29, 2023; Installation Date: April 10, 2024 Money paid business: Paid/Signed Contract Date: 3.5.24 $28,389.25; Paid/Signed Contract Date: 4.12.24 $20,340.85; Total = $48,730.10 Current issues for Marfa to address, in limbo since May 24, 2024:15 issues, 6 resolved, 9 issues unresolved 2 issues re: reimbursement to client 1) Design Trade discount owed to Client/Interior Designer, 2) Reimbursement regarding ************************ cost to solve for custom wall finish fault caused by Marfa *************************** of cabinetry: Design elements communicated by client were omitted by Marfa without discussion with client: undercabinet lighting; push-latch **************** waste cabinet incorrect design; gaping void at bottom of 2 sets of wall cabinets where they meet at corner Design of custom wall finish installed without discussion beforehand with Marfa Engineers responsible for CAD drawings & 3D renderings. Discussion would have revealed limits of custom wall finish; different design option would have been selected Marfa's resolution answer: "cannot be addressed by ***** "there is nothing we can do"Client paid for custom wall finish. Marfa owner, ********* ********, will not acknowledge Marfa's blunder.Interior Designer worked with Marfa installers to find inexpensive solution for error in custom wall finish. No reply by Marfa owner.Interior Designer emailed ********* ********, Marfa owner, re: reimbursements required.Deceptive advertising: Investment in Marfa Cabinets, **** was made based on trust of advertised pledge by Marfa Cabinets, **** Marfa Cabinets, **** advertises on its website & pro member website. Promotes promise of 100% customer satisfaction, design expertise --talented in-house team of professional designers and craftsmen--, custom design, fast turnaround, customer service ******************** expert dedicated to solving issues with stress-free experience. See attachment for documented Deceptive advertising.

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a signed/countersigned contract from Marfa Cabinets to pay us a refund in 5 equal weekly installments. Marfa has made zero payments and has, in documented text record, lied that theyve initiated an ACH payment. Total amount owed is ****** and owner, *************************, has shown flat out defiance living into the terms of the contract. Also, Marfa caused damage to our hardwood floors in the course of installation. We have documentable proof that ************************* intended to pursue an insurance claim to remediate the problem. Again, no action from the company. We would like ******************* to be compelled to pay the amount owed contractually and fix our damaged floors. Per other ****** reviews, ******************* acts similarly when faced with refunds and damage remediation. He is an unscrupulous business person that customers deserve to be protected from.

      Customer Answer

      Date: 05/22/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a deposit down to purchase a kitchen from Marfa Cabinets. They could not deliver on the kitchen I requested, and in lieu of returning the deposit I received a credit. All good. I applied the credit to 3 closets of which were delivered after the time people and are incomplete and malfunctioning. I worked with a rep to get it corrected, although months later it is not corrected and ** told the employee no longer works there. In short, it was a terrible experience dealing with this company and I received an inferior product. My previously purchase Ikea closet performed with less issues. Buyer beware.

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never buy cabinets from this company We started a project with them about 6 months ago, and it's still incomplete. Our needs and wants were clearly communicated, yet Marfa cabinets cannot get it right after multiple tries. They asked for upfront payment, we paid more than 75K for kitchen and bedrooms closet. They made lots of mistakes in installation and design and wrong measurements. Even though it's their fault, you can't do anything because they ask all money in front before they deliver the cabinmates. So now you are stuck with them. they keep asking the customer for more money to fix the mistakes the company made. So please I request everyone not to get stuck on this trap. I am still fighting for my project to be completed. Really bad experience would not recommend.

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      we Haul 3 full truck load from ** to AZ on july 28, 2022. for Marfa Cabinets and we invoice them and they are not paying invoice . we try to call them no one answer we emailed them no one response. They just ignoring ** .

    Marfa Cabinets Inc. is NOT a BBB Accredited Business.

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