Complaints

This profile includes complaints for M & M Limousine's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M & M Limousine

  1300 Rand Rd Des Plaines, IL 60016-3437

  
• 

  M & M Limousine

  233 S Wacker Dr Chicago, IL 60606-7147

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used the company for my Son's senior year prom. First, the ****** was late picking the kids up for the prom. On the way to prom, the ****** decided to stop at a gas station to pick himself up a drink and a snack. He made the kids late to prom by 30 minutes. The party bus did not have any USB ports available for the kids to plug their party lights into, like we were promised.The 2nd ****** who was picking the kids up from prom, was also late to pick them up. The bus smelled like alcohol, and the ****** drove like he was under the influence.I reached out to the company to let them know how poor the service was and made them aware of the problems, and for 3 weeks, they simply ignored all of my emails.

  

  Business Response

  Date: 05/24/2025

  I did try to contact the client multiple times, May 8th and May 12th. I left a message to call back both times. We would like to refund $100 of the $296.00 for us being 10 mins late on the first trip, plus the driver's negligence with stopping with people in the vehicle, plus the outlet not working. Just so the client understands they did not reserve a party van they reserved a regular passenger sprinter van 

  As far as the return trip, the driver was in the parking lot at 10:04pm, there was a line of vehicles for pick up and was waiting in line at 10:11pm , the clients boarded at 10:15pm. The vehicle was on the lot the whole day and sometimes our cleaning supplies has a strong order to it, so this may be the smell they indicated. But the vehicle was cleaned that day and no one else had this vehicle except this driver on this one trip as this was his only trip for the day.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just want to make sure that this does not happen to someone else. The kids all said that the drive home the bus smelled like alcohol, not cleaning products, and the driver was not driving safe. I wish that it did not have to come to this having to be resolved through the BBB, had the company just replied to my emails, we could have avoided all of this. The company claims that they called me 2 times and left messages, I did not receive a singe call from them, I would have been happy to speak with them. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A large group of us ordered a party bus to use to take us from our training facility to a baseball game in downtown *******. We paid $1,230 for the bus, and over a thousand dollars on baseball tickets. The trip was set for 9/10/24 at 5pm. On 9/5/24, I confirmed with the contact we were all set (email provided). The morning of the trip at 9:14am, I received a message (provided) that the limo style of bus we had ordered was not going to be available and we would have to have a front-facing seating bus. This was disappointing, but since we didn't have any other options, we accepted the 15% discount and moved on. At about noon, I confirmed we were still set for 5pm pickup with the change in bus, and the Senior Dispatch Supervisor confirmed. At 4:40pm (20 minutes before pickup!!) I received a call (call detail provided), that the bus was not available anymore and it would be another hour before we would be picked up. The new bus did not arrive until almost 7pm!! This was 2 hours after the scheduled pickup time, and therefore we didn't get to the baseball game until the 6th inning. I provided my call detail showing calls at 5:31, 6:34, and 6:37, each time with the operator telling a different story and giving me false times for when the bus would be arriving. Our night was ruined.. we didn't get the bus we wanted, we didn't get the bus on time, and we didn't get to see the baseball game we paid for. I followed up with the company (email attached) and received contact information for a supervisor, but after calling multiple times over the span of a few weeks and only getting to voicemail (leaving a message every time), I gave up and just accepted the small refund they provided. This did not make up for the letting down a large group of people that was relying on me.

  

  Business Response

  Date: 12/26/2024

  The limousine initially experienced mechanical difficulties, which necessitated a swift change of plans. To avoid canceling the reservation and leaving the client stranded, we promptly arranged for an executive bus as a replacement.
  

  We understand that this resulted in a significant delay of approximately two hours. As a gesture of our sincere apology, we initially offered a 20% discount on the original fare. However, recognizing the client's dissatisfaction, we subsequently increased the refund to 30%.
  

  For further clarification, please note that ****** from our team did contact the client to address the situation. ( we have call records and the recorded calls) 

  
  Despite these efforts, we understand the client remains unsatisfied. To further demonstrate our commitment to resolving this matter amicably, we are willing to offer an additional 10% discount, bringing the total refund to 40%. We believe this represents a fair and reasonable resolution.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted a bus to pick us up at 10am on 6/14/24. The bus was late, when the bus arrived and we left I noticed there was no air, I mentioned to the driver who didnt care. It was 96 outside and we have 13 kids and 4 adults. I asked to roll windows down for safety of girls and have air circulation and was told no. I called the office and they said a bus would be waiting us an hour from our location. No concern for the safety of anyone. We got to the designated location, stood outside in the heat for over an hour waiting for a bus. This made it late for our camp arrival time that parents paid for, I was in continual contact with the office who didnt care.Then returning home on 6/16:24 and they were over an hour late picking us up. They had no care for our athletes safety or time schedu.le.

  

  Business Response

  Date: 08/19/2024

  We sincerely apologize for the inconvenience experienced during the trip. At M&M Limousine and Bus Service, we take the comfort and safety of our passengers very seriously, and we regret that your experience did not meet the high standards we strive for.
  

  After reviewing the situation, we acknowledge that there were issues with the air conditioning on the bus. As soon as we were informed of the problem, our team arranged for a replacement vehicle to meet your group at the ******************. While we understand that the wait time for the vehicle exchange was inconvenient, our goal was to ensure that your group could continue the trip in a safe and comfortable environment.

  
  We have already issued a 50% refund as compensation for the inconvenience caused. We believe this is a fair resolution considering that alternative transportation was provided, and the trip was completed. However, we understand that you are seeking a full refund. While we appreciate your perspective, we believe the 50% refund is an appropriate reflection of the services rendered, including the replacement bus.

  This response was already provided by our team member, ******, to the client. Despite our offer of a 50% refund, which we believe is more than fair considering the situation and the corrective actions taken, the client responded by stating that unless they receive a 100% refund, they will pursue legal action.

   

  We have recorded calls, emails, text messages, as well as ******** and vehicle maintenance logs. That we are happy to share with BBB.

  50% was all ready refunded.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22151391
  
  I am rejecting this response because:

  we missed out on the orientation of the camp these parents and adult chaperones paid a good amount of money for then some athletes missed out on events with their dads on Fathers Day due to our late pick up. 50% is not acceptable nor have I received 50% refund. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/20/2024

  We sincerely apologize for the inconvenience experienced during the trip. However, it is important to note that despite the issues, the service was still utilized. Our policy clearly states that we are not responsible for mechanical failures, such as the air conditioning unit burning out. This unfortunate incident required us to take the vehicle off the schedule, causing adjustments to other trips as well. Our policy also specifies that our responsibility is to make up for lost time, but in an effort to be fair and address the situation, we went beyond our policy and issued a 50% refund. This is our final goodwill offer. 

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22151391
  
  I am rejecting this response because:

  First, I want to clear up you dif not refund 50% of what we paid for round trip, you refunded half of one way trip. We had issues on both ends, pick up and drop off. 
  

  so I want to clarify you are saying as long as we eventually got to our destination you did your job? Even though kids were on a bus in 90 degree plus weather with no air, then stood out in the hear for about an hour? The driver shouldnt be driving while on her phone. Then coming home we had to stand out in 90 degree plus heat again waiting for pick up. I think this business lacks customer ********************** or concern for safety of their customers. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/27/2024

  Refund Clarification: The refund issued was for 50% of the one-way portion of the trip where the air conditioning issue occurred. We understand that this was inconvenient, but the service was completed, and we ensured that everyone reached their destination safely. We believe that the partial refund was fair, considering the circumstances.
  

  Air Conditioning Issue: Mechanical failures like the air conditioning burning out are unfortunate, but they can happen unexpectedly. We understand the discomfort this caused, especially given the warm weather. If the situation was truly unacceptable, you had the option to reject the service at the time. Nevertheless, we issued the refund as a gesture of goodwill.
  

  Driver on the Phone: This is the first time we are hearing about the driver being on the phone during the trip. If you had raised this concern earlier, we would have addressed it immediately. We take such matters seriously and will investigate this further to ensure that our drivers maintain the highest standards of safety and professionalism.
  

  We value safety and customer **********************, and we believe that the 50% refund was a reasonable resolution to the issues raised. If you have further concerns, you are welcome to reach out, but our stance on the refund remains firm.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife booked M&M Limo to pick her up along with our daughter and their two friends on Saturday June 15th at 11PM at ************* in *******. My wife called M&M Limo at 11PM to check on the status of the limo and M&M **** replied "we cancelled your limo because we don't have any cars". This resulted in four women being stranded in downtown ******* late at night. My wife called M&M Limo over a week ago to get a refund but M&M Limo has failed to issue a refund.

  

  Business Response

  Date: 06/25/2024

  318930*1 - Refund was processed 
  

  In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 14 business days to reflect on the account balance. This time frame may vary from one financial institution to another.

   

  ***** give me a call and ill issue you some credits as well my team messed up and ill work with you to make it right past the refund. - *************  ************

• Initial Complaint

  Date:05/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested their service in 2023 for a wedding date of 05/04/24.the wedding was cancelled and I requested a refund in a timelly manner to qualify for the refund. the bank card that was used for the deposit was compromised and cancelled. when they tried to send the refund back it didnt go through and the bank informed me it will not follow to the new card or to my account. a few weeks later i requested a check refund and have been having issues ever since. ****** in accounting keeps telling me it will follow to the new card, when she finally reached back out after trying to reach her through customer support for over a month. All I want is a check refund and to be done with this company. I am never able to reach anyone in the accounting department. . Last email i sent was 5/17 and she still has not reached back out

  

  Business Response

  Date: 09/05/2024

  She paid with a credit card, and we issued the refund to that same card. She informed us that her card was canceled, but we cannot cut a check or refund to a different card. The refund has already been released to the original card, and she needs to resolve this with her bank. We can only refund to the original payment method, as explained to her several times. This is now between her and her bank.

  Customer Answer

  Date: 09/08/2024

   
  Complaint: 21774342
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took my money. I paid in full and only policy communicated was that I could not cancel within 7 days. 1 hour before services being provided I was told no vehicle was available, second customer rep said no driver was available, then a call back after pick up time that they were just running late. They are claiming i "cancelled" on them after I was I promised full refund plus additional fees incurred for cancelling. Nothing received yet.

  

  Business Response

  Date: 05/01/2024

  We have communicated with both her and her husband and also sent receipts via email. Attached is the proof of the email confirming her booking, which includes our terms and conditions. It's important to clarify that we did not promise any additional funds. All our interactions with the couple have been recorded and can be provided upon request. She received a full refund of $588 back to her debit card even before this complaint was posted. Additionally, we have provided a $500 store credit as a goodwill gesture. The email exchanges confirming these details are attached for your reference. Our policy clearly states that we are not responsible for refunding any incidental costs.

   

  I have also included the proof she got these emails. We do not have any of her funds as they where 100% refunded, she still has a credit on file for $500 on top of her refund. 

   

   

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a 14 passenger sprinter limo for 2 one-way trips to be done on 12/24/23 to take family to a play in ******* and then a ride home from a restaurant to the same home in the suburbs.When I called to book, I was quoted for a 14-passenger van and a higher rate ($223) for the limo. I decided to spring for the limo.On 12/24/23 a passenger van arrived at my home. I immediately called M&M limousine to report the wrong car and was told their limo was out of service. We still needed a ride so we took the van and I was told I would be given a 15% refund and I would receive a call from management after the holiday. The same style van was used for our trip home.On 12/28/23 I still had not heard from the company so I called and the person I spoke to said they knew that I had been given the van for the rides but reported no ticket was filed. They did agree to refund the 15% each way.Today, 1/12/24- still no refund in my account. I called and spoke with ****** who said no refund has been processed. I asked to speak to management and he said that was not possible but that he would let them know.Total $446 paid for 2 limo rides The service provided was 2 passenger van rides. I was told twice I would get a 15% refund per trip. As of today no refund has been issued.I do not know what to do at this point. Please advise.Thank you.***************************

  

  Business Response

  Date: 01/29/2024

  Please reach out to me I will get this taken care of - **** me your booking number - ********************************;

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with M&M Limousine to provide a 24 passenger Party Bus for my son/daughter-in-law Wedding. The wedding was on 11/25/23. The contract was for party bus service for 5 hours. The party bus dropped off the wedding party at approximately 4:30pm, which was approximately 45 minutes early as the contract was for service until 5:15pm. The party indicated that they were going to the bathroom and would be right back for the last 45 minutes. When they returned, the bus was gone. That is problem number 1. Problem #2 - when pulling into the venue (Cog Hill), the driver drove over a speed bump in the parking lot at a high rate of speed. This caused many of the individuals in the bus to fall off of their seats. In fact, one of the individuals is handicapped and actually bruised her hand. Unfortunately, nobody took pictures of her hand due to the fact they were just trying to figure out what was going on. The driver never acknowledged the problem, nor did he ask if everyone was OK. I was in contact with M&M right after the incidents. It took them at least 2 weeks to respond back to me. They stated that they needed to talk to the driver. After constant emails trying to get a response, they finally credited back 10%. I indicated that that was unacceptable. Their response was as far as they were concerned the case was closed unless I could provide additional information to substantiate my claims. I tried to get security camera proof from Cog Hill, but they do not keep the files for that long. If M&M would have been quicker with responses. There was absolutely any concern as to the health and well-being of the wedding party. I am extremely upset at M&M that they did not show any concern for the wedding party. They basically did their normal 10% credit, based on reviews I read on your website. I don't know how to approach them to try and get further resolution to this problem. Not sure you can help or not. Thank you

  

  Business Response

  Date: 01/08/2024

  Please contact me - ************ ************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ charged my credit card after I paid in cash. I was never told the card would be charge nor did I give permission to charge my card.I was told they would work with me and now they are completely ignoring my emails.

  

  Business Response

  Date: 01/18/2024

  We have no record of any cash given to either driver, we have spoken to both drivers and both of them have refused to get any cash from this client. When they booked they got a confirmation email highlighting the charges and payment terms. Please see attached. 

   

  5. Payments: Deposit or payment in full is required at the time of booking. Any remaining balance will be charged out automatically to the credit card on file 7 business days prior to the service date for reservations of $500 or more and 3 business days prior to the service date for reservations under $500. All charges are nonrefundable once the final payment date has been reache

   

  --

  Best, MuhammadTariq The Manager / Upper Management Head of Public Relations /Inbound Sales / ****************** / Group Transportation / ExecutiveResolutions Team ************ x 128|************ *************************** mmlimo.com*******.com

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21040034
  
  I am rejecting this response because: I don't believe the drivers stated no money was given. Plus the credit card authorization form I signed stated only the deposit to be withdrawn. I would love to know why two drivers would take cash if they are not allowed to. I will never use this company again and I will make sure everyone I know never uses this company. Social media will also be aware of this. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/29/2024

  We spoke to both drivers at 2 different times, we did not get any cash. I will ask the drivers again for you. We do not accept cash as payment. You where always emailed the policy when you booked for the remaining charge as we sent before. 

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21040034
  
  I am rejecting this response because: no where does it say don't give cash and I would hope that your employees would have better morals but I guess not. I will never use or let my friends or family use your company.  

  The drivers should have said we don't accept cash and not take the money. Point blank. Plus I emailed and called the day after the charge happened!! And I was told no big deal. 3 months later I'm being told the drivers said no. Of course they said that ..it's been 3 months

  I work for a business myself and I would never tell a customer they are lying. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/18/23, I secured a roundtrip limo ride from my home to ******************.The event took place on 11/17/23.Confirmation numbers received from the business were #****** and #******.We have used this company previously, and requested that we have the same car the entire evening.This would allow us to leave our belongings in the vehicle. Reservations advised this would not be a problem, and we paid the invoice.This past Friday was our event. The inbound driver, ***************************, advised that he was a subcontracted driver- and would not be the driver picking us up. He told us we would have to take all of our belongings.I phoned M&M dispatch, as this was not the terms of the agreement. The dispatch cussed me out & advised it was a busy Friday night. We would need to take all of our items. The driver, *****, spoke with dispatch and told him that he was willing to stay with us- he had not other rides. The M&M dispatch would NOT honor our contract, and said they found a CHEAPER subcontracted driver for our way home. Our belongings were left in a parking lot, and were stolen. Our driver, *****, attempted to rectify the situation- even though he was not an employee at M&M. The dispatch at M&M and Management did not honor their reservation.

  

  Business Response

  Date: 11/21/2023

  I have thoroughly reviewed the terms of the agreement that were presented to you during the booking process. It is essential to reiterate that our standard point-to-point service, as clearly outlined in both the initial quote email and the subsequent booking confirmation, does not guarantee the same vehicle for the entire evening. Consequently, the claim that you were assured of keeping your belongings in the vehicle for the duration of the event is not accurate. Additionally, it is crucial to clarify that leaving personal items unattended in the vehicle during a point-to-point service is not permissible due to operational constraints and the inability to guarantee the same vehicle. This policy is in place to ensure the safety and security of our clients' belongings. We are also allowed to subcontact its in the booking confirmation, See attached. We will not be refunding anything 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20891515
  
  I am rejecting this response because:

  I have both invoices (see attached)-- neither contain the terms and conditions presented.

  I have used your company as BOTH a client and a travel agent and have always had this commitment when I make the reservation.

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/22/2023

  She was sent the confirmation emails on 11/10/23 18:24, We have proof, what this client is saying is false. We have a tracking system in our emails, Everything was given to this client clear as day. Please see attached. 

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20891515
  
  I am rejecting this response because: The business has attached a file that has nothing to do with my reservation. That is not my name or my reservation number. Please reference original complaint for both reservation numbers that do not contain the terms and conditions or the information you have attached.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/05/2023

  My fault, I uploaded the wrong files, I have uploaded the correct ones for *****************************, The fact still reminds that all our policy's are the same for every client and clear.  You can see she was sent the terms and conditions and the confirmation emails on 10/18/23 and she did infact open that email. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20891515
  
  I am rejecting this response because: As shared, the business has shared a file that does not show terms and conditions. I have shared the file that contains the invoices & the information shared the business. This does not match the information that the business is sharing. This is an ongoing problem with M&M Limo; which is why they have horrible reviews.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/06/2023

  I am falling to see where we did not upload the terms and conditions. Please see attached from Nov 21.  The only thing wrong was I upload one right file, everything else is correct, we did nothing wrong. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20891515
  
  I am rejecting this response because:

  These terms are NOT present on any of my invoices or emails that I received when I booked this reservation.

  This is evident in the attachments that I shared. You are attaching something that was NEVER sent to me.
  
  Sincerely,
  
  *****************************