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Business Profile

Limo Service

M & M Limousine
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for M & M Limousine's headquarters and its corporate-owned locations. To view all corporate locations, see

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M & M Limousine has 2 locations, listed below.

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    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired M&M Limo service to take me to my surgical procedure. They called shortly before my pickup to say they were having car trouble put me on hold and never returned to the phone. Had to hire an UBER to get there but M&M still charged me for the ride I didnt receive. 15 calls in and its apparent they are giving me the run around. THIS PLACE IS FRAUDULENT. Dont use them.

      Business Response

      Date: 11/18/2022

      We are not fraudulent, We has an issue, we are fully refunding you for the ride there. The ride back went well. We are sorry for the delay I know perfecto has been in contact with you. We are also giving you $75.00 on file. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 14 business days to reflect on the account balance. This time frame may vary from one financial institution to another.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** charter this bus company for round trip service on July 22-24,2022 to go to ********** Music Festival. We got to ********** just fine drop off at the hotel just fine. When it was time to return back to ******* the bus driver intentionally left the group of people who were staying at the downtown ****** in **********. The bus never showed up to pick ** up. There were three ****** in downtown ********** where our groups were staying our bus never came downtown and when the coordinator on the bus with him told him he missed picking up the downtown ****** groups he told her he was not going back to get **. He left ** stranded in **********.

      Business Response

      Date: 08/12/2022

      All four vehicles arrived to the pick-up locations as scheduled and provided service going to **** as booked.  Throughout the service one of the leaders from the tour group was argumentative and demanding adjustments to the predetermined itinerary which was causing conflict with some of the drivers.  To avoid escalation of the conflict with that particular tour leader one driver did not proceed to his second pick-up location on the day of the return and instead the passengers were shifted to two of the other buses and the last bus only took passengers from one hotel.  All four buses again provided the service for the return and the vehicles provided the appropriate combined passenger count as ordered and no passengers were left behind.  On the return trip at one of the stops along the way where all buses were present one leader from the tour group began an altercation with one of our drivers and another driver had to intervene and call police to prevent the argument from becoming a physical fight.  After the police came the situation was de-escalated and the service was able to be completed.  All four buses provided service to **** on 7/22, local service in **** and ******** on 7/22 and 7/23, and the return service on 7/24. He has tried to dispute the with **** with false pretenses. We got everyone there and bought them back. He business has a 2.1 on ****** reviews, we talked to other company's in the industry as well he tries to pull this stuff all the time get service and they try to dispute and make up lies to get money back.  We are not going to refund him anything. We will take it up with **** with the **** footage and the *** reports with samsara. 

    M & M Limousine is BBB Accredited.

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