Complaints

This profile includes complaints for Illinois Bone and Joint Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Illinois Bone and Joint Institute has 47 locations, listed below.

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  Illinois Bone and Joint Institute, LLC

  900 Rand Rd Ste 300 Des Plaines, IL 60016-2359

• 

  Illinois Bone and Joint Institute

  101 Waukegan Rd Ste 1100 Lake Bluff, IL 60044-3012

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  Illinois Bone and Joint Institute

  1025 Red Oak Ln Ste 100 Lindenhurst, IL 60046-5017

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  Illinois Bone and Joint Institute

  1919 Skokie Valley Rd Highland Park, IL 60035-2361

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  Illinois Bone and Joint Institute

  2923 N California Ave Chicago, IL 60618-7702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother called today to schedule an appointment with my healthcare provider at IBJI. She was told I owed $142.36 and unless this balance was paid, she wouldn't be able to make an appointment. So she paid them with her credit card.When she told me what happened and I received the receipt for that amount, I was shocked as I knew I had paid my final balance on the statement of 12/27/22 which I paid in full - $14.83.**** was immediately called back and they insisted they were owed $142.36 for items marked system bad credit. Asked why if these were my charges that my balance was only $14.83 and not shown to me as being $142.36. No explanation except that I was wrong. I never received any notices from collection agencies, never received any other statements from IBJI, and would have never known anything if another appointment hadn't been made. My complaint also entails the fact that why when insurance payments were pending would they send to a collection agency when they knew they would receive payment?

  Business Response

  Date: 11/13/2023

  *** Patient's mom Called RCM *********** on 7/28/23 (the patient is 50 years old) - This was shortly after the patient's mom called the clinic to make an appointment.  *** clinic obviously advised of the collection balance and would not make the appointment until paid.  ***y paid this but then called us at RCM to stop that payment on the same day.  We advised that the charge already went through and that the balance due was accurate.  Statements generated to the patient for $139.39 for the 8/24/22 visit coinsurance amount on 09/26/22, 10/26/22 and 11/27/22.  No payment had been made and was referred to Collections on 12/9/22.  We explained that this was the patient's coinsurance and that he should have received eob's from his payer as well.  *** patient also had another new balance added later to self pay for coinsurance due in the amount of $14.83 for a 9/22/22 visit in November 2022 and received 3 statements for that as well, but paid that in January 2023 just before it went to collections.  Please note that once a balance is sent for Collections, it will no longer appear on IBJI statements. *** balances were accurate and went to Collections appropriately.  *** ***************** advised that they had attempted to call this patient 22 times and had 6 letters sent to the patient but the patient had never returned their calls or responded to their letters. Please let me know if you need these dates from the agency.   

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If cant proof all 3 delete this account from credit report as soon as possible!n that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt . If cant proof all 3 delete this account from credit report as soon as possible!

  Business Response

  Date: 11/13/2023

  This patient received 10 statements and eventually went to collections.  Our records show patient has never contacted our office to dispute this bill.    I have adjusted this balance per coding and I notified the Collection agency.  This will also create a patient credit as there was a patient credit of $168.88 applied to this balance from a prior patient overpayment. I submitted that to the *** Refunds team as a refund is due to this patient. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at Illinois Bone And Joint Institute on ************** office in ****** Illinois in may June and July of 2022 I paid by debit card they kept my card on file. I verbally told them I will pay as served and do not take funds from my debit card without permission or notification. I also have United healthcare insurance from my employer. Due to error in insurance coverage which I informed the provider about. I told them per my insurance carrier that they have to resubmit any claims for services owed. They acknowledged to said fact. They have my insurance on file. Shortly after they deducted $494.44 ******** from my debit card knowing that insurance had not yet fully paid them and also without my consent or knowledge. After repeated e mails and calls they have yet to contact me regarding this issue as they do owe me refund for what the insurance is covering. This is unacceptable and shady business practice

  Business Response

  Date: 11/13/2023

  This patient is on the **** Credit card on file program in which the patient signed consent on 04/25/2022.  The patient also provided UHC insurance on this date.   On 8/26/22 history shows this visit was billed to insurance. I see that the insurance paid on the visit and it was posted on 9/6/22 and the patient received a partial refund on 10/6/22 for $317.63.  As of 10/6/22 This was resolved.