Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This May I prepaid for a car that came from ******* along with trading in my 2 year old car with only ***** miles on it. When I got the car it appears to have been in a wreck and very poorly repaired. There was not a report, so it appeared to have been fixed privately. I asked for my car and the additional money I paid to be returned to me, but instead they want even more money, $6,900 more for no reason. They are not willing to reasonably work with me on resolving the many issues.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. 3/18/24 2. ***** 3. A vehicle within compliance of ************************* Act 4. The vehicle in question a **************************** compliance with the ************************* Act and contains defects in the powertrain components and the dealership refuses to acknowledge their liabilty to the vehicle If you make a retail sale of a used vehicle that does not meet one of the above exceptions, then you must provide a 15-day/500-mile warranty, whichever is first, for power train components and must provide a statutorily-mandated disclosure of the warranty to your customer. The warranty is met if the vehicle functions for the ordinary purpose of transportation and substantially free of defects in a power train component.For the purpose of the statute, the term power train component is broadly defined to include the engine block, head, all internal engine parts, oil pan and gaskets, water pump, intake manifold, transmission and all internal transmission parts, torque converter, drive shaft, universal joints, rear axle and all rear axle internal parts, and rear wheel bearings. If a repair is needed on a covered power train component during the warranty period, the dealer must cover 50% of the repair cost of each of the first 2 repairs for the first $200 of repair costs plus the entire amount in excess of that. If the cost to repair is greater than the value of the vehicle, the dealer can opt to repurchase the vehicle from the customer at the same price that the customer had paid for it. The statute also requires that dealers make the following written disclosure, either on the buyers order or on a stand-alone disclosure, in at least 10-point type:5. the business has refused to resolve the issues 6. Tax Return number: ********* account ID: ********* identification number: *****************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle 7-18-23 with bill of sale at ****** miles listed from the original internet sales add when the vehicle arrived to Dixon **** 3-6 months prior to purchase. Purchased a plan with a ****** warranty but called the dealer and started the cancellation process for that warranty plan by the next day.Contacted Endurance on 7-20-23 to get the process started to enroll with their plan once our ****** policy was canceled including a down payment and digital activation.7-26-23 Our policy was emailed with a starting mileage of ****** after the ****** plan was fully terminated.9-12-23 Took the vehicle in for an oil change at ******* Motors but did not realize our plan included free oil changes so did not submit a claim mileage documented at ***** 9-19-23 Discovered the vehicle was missing 2 lug nuts Dixon **** put 2 lug nuts on at no charge as a courtesy since no tire work had been done to the vehicle but carelessly documented incorrect miles at ***** not physically reading the odometer.10-18-23 Oil change with ******* at ***** miles 10-18-23 Low tire pressure light, ******* found a s**** in tire, patched mileage at 71742.10-19-23 Brought vehicle to ******* for a check engine light at *****. Oxygen sensor and A/F sensor failed.10-19-23 ******* submitted claim to Endurance Warranty, Claim denied due to 9-19-23 vehicle mileage entered by Dixon ****. Endurance policy terminated for fraudulent mile documentation.10-25-23 Dixon **** emailed a copy of admission of fault for mileage entered to Carfax and to ************************** but this did not change the outcome, policy voided regardless.10-27-23 Dixon **** said they will not pay the submitted repair bill from ******* service. I paid the repair bill at ******* service center as the work was done and they needed their loaner vehicle back.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/28/2023 I took my vehicle to dixon ******** I was quoted a price to have some parts installed on my vehicle. Before the date of installation another code appeared on my vehicles dash. Upon bringing it to the dealership I had explained that I had another warning light on. I was prompted sign a form and told that it would cost $180 to have the code read, which already seems very over priced.As some time has gone by I received a call stating that the technician does not think it is worth to install the parts I had brought in due to the engine being too loud. I was told that the engine was going to need to be replaced. After leaving discouraged and feeling robbed because I was charged ****** to have the cars code read. No parts were installed and originally I was quoted $400 for the parts to be installed. Now they wanted over $900 for the same work. Dixon ******* also stated due to mileage which is only 110k on a 14 year old vehicle the motor needed to be replaced and the noise which was misfiring bc the ignition coils were bad I called another business and had the code re-read, they found two sensors unplugged and the vehicle needed coils and plugs.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This delarship sold my wife and I a new car. They told my wife that even though the car had ****** miles on it it is considered new because there hasnt been a title holder. This car was used as a loaner at said dealership. I had no knowledge of this information untill after I signed for the loan. They charged a new car price for a car that is obviously used. My wife has a mental health illness and I believe they took advantage of her. I would have not agreed to this if I knew the mileage of the vehicle, which was not verbally disclosed to me. I was only presented with forms to sign.