Complaints

This profile includes complaints for CompTIA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CompTIA

  3500 Lacey Rd # 100 Downers Grove, IL 60515-5439

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  CompTIA

  5601 Green Valley Dr STE 300 Bloomington, MN 55437-1099

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called them to refund. The last person I talked to said they do refunds if it's not used. Now I've sent emails. Still waiting for a full refund for my unused voucher!

  Business Response

  Date: 11/21/2023

  A refund has been requested and should be processed within 5 business days.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Security+ Exam was cancelled by the online ******* 10 minutes into my session. After reviewing my area before starting the exam, the ******* had me remove items off of my desk; after doing her checks, everything was good. Then when I got through the screen reading the core objectives before beginning the exam, I went to lock my room door to prevent anything or anyone coming in. I come back to start the actual exam, then 10 minutes into the session, the ******* ended it. This was my second attempt in a day's time and costed me a position at my job. I've spoke to ********* customer support and **********************'s and no one could reinstate my session and money. It's been over 48 hours for ******* to review everything and that was already too late for my job. Order #: ******* GBB-SEC-601-TSTV-20-C CompTIA Security+ (SY0-601) Voucher Retake (1)Candidate:***************************** ***** Candidate ID:?****************?Registration ************

  Business Response

  Date: 11/27/2023

  This is an issue that needs to be addressed with ******* VUE which is a separate company than CompTIA. We are investigating this issue with ******* VUE and will respond directly to ******* with our findings within 7 business days.

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've sent multiple communication to fix incorrect learning materials through core 1 & core 2 of the lessons. I have no idea if they were corrected properly as they only send a message saying so, I have a hard time believing it. There are so many mistakes or misinformed Q&As that I don't believe I am being provided the proper education, training, and experience that I paid for. I was only able to upload a couple pics to show a single event because I've done everything through their platform, then deleted the photos to free up space on my PC and I also never imagined I'd be filing a complaint.

  Business Response

  Date: 08/29/2023

  Hello,

  Regarding Complaint 20521172

  Customer is asking for a refund for a voucher and training material for an exam he has already taken and passed. In addition, the products he's requesting a refund for expired on 7/14/2023. We do not provide refunds or partial refunds for products that have expired and that were redeemed and consumed.

   
  Order number: 2776535
   
  Voucher number: CMMA88908C8E
              Voucher status: Redeemed only one time and asking for partial refund. 
              Expiration date: 07/14/2023
   
  Access codes: BPIIAPL1HDPROF3L90, 6AB2D010-4055-4BBE-B406-BA623D7D4DD1
  
  We understand the customer disagree with the way two or three of the questions in the training material is worded, which we are still investigating with SMEs on whether or not they should be changed, but that does not entitle the customer to a refund especially when it had no bearings on him passing the exam. We're happy to provide him with a 20% off coupon if we decide to change the way the questions are worded.

  Customer Answer

  Date: 08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid CompTIA $150 for continuing education classes as part of my Security+ CompTIA certification; however, not only did I not get access to any course material, but a customer service representative who contacted me in response was dismissive and gave answers that were confusing.. I am very unhappy with CompTIA and I have made the decision to let my Security+ certification lapse when it expires in ****.

  Business Response

  Date: 07/26/2023

  Complaint ID: ********

  There are several ways to renew a CompTIA certification. If you are going to renew by paying $150 in ** fees, you must take training with a training provider, not CompTIA, and upload the training to your certification account. Course material is not included in the $150. We have a CompTIA CertMaster ** Security+ renewal course that cost $199 that will renew your certification once you complete the course. I recommend that you view our website on How to Renew Your CompTIA Certification, ******************************************************************************, so you understand the process.

  How to Renew Your CompTIA Certification
  Heres everything you need to know to renew your CompTIA certification.
  Learn About the ******************** (**) Program
  Renewal Cycle: Your certification expires three years from the date you earn it and must be renewed before that expiration date. If you dont know your expiration date, log in here.
  ******************** Units (**Us): Each certification requires a certain number of **Us for renewal. You earn **Us by completing approved activities.
  ******************** Fees: ** fees are required for renewal and must be paid prior to submitting **Us unless you renew by earning a qualifying higher-level CompTIA certification or passing CertMaster **.
  

  Multiple CompTIA Certification Renewal: If you hold more than one CompTIA certification, you only need to meet the renewal requirements for your highest-level certification. When you renew your highest-level certification, your lower-level CompTIA certifications will automatically renew as well.
  

  Choose Your Renewal Path
  Renew with a Single Activity: You have a number of options for renewing your CompTIA certification by completing a single activity:
  Complete CompTIA CertMaster **
  Earn a higher-level CompTIA certification
  Earn a non-CompTIA IT industry certification
  Pass the latest release of your CompTIA exam
  Compare all single activity options

  You must pay your ******************** (**) fees before submitting your completed activities for ******************** Units (**Us). Fee due dates are based on your ** renewal cycle, not the calendar year.

  Complete a CompTIA CertMaster ** Course
  CompTIA CertMaster ** is a new and efficient way to renew your certification automatically. Use this self-paced e-learning course to build on the knowledge and skills you demonstrated when you first passed your exam. Acquire new expertise to match the requirements included in the most current exam objectives.
  CompTIA CertMaster ** enables you to rapidly bridge your knowledge gap. It is designed to help you renew your certification quickly without having to take a new exam.
  Overview and Eligibility
  

  You are eligible to take a CertMaster ** course if you passed A+, 1001/1002 or earlier; or Network+, N10-007 or earlier; Security+ SY0-501 or earlier and your certification has not expired.
  The following CompTIA CertMaster ** courses are currently available:
  

  CertMaster ** for A+
  CertMaster ** for Network+
  CertMaster ** for Security+
  NOTE: Completing the same version of the CertMaster ** course will not count towards renewing your certification. You will need to wait for the next release or choose to renew with other activities.
  

  What You Need to Know
  

  Assessment Scoring Requirement: To renew your certification, you must score 100% on all the assessments in the course. The assessments can be reset from the assessment review page until you achieve a 100% score. Once you complete all assessments at 100%, your certification record will be updated automatically.
  Completion Timing: You must complete the CertMaster ** course during your three-year renewal cycle.
  Course Access: Valid for 12 months from the date of purchase.
  Relevance: The CertMaster ** course must correspond to the CompTIA certification you are renewing.
  Documentation: CompTIA will automatically renew your certification upon your completion of the course. You will not need to submit course completion documentation.
  ** Fees: No additional ** fees are required for the current renewal cycle.
  

  If you have not completed any **Us and want to purchase CompTIA CertMaster ** Security+ to renew your certification, we will be happy to provide you a refund for the ** fees you paid. If so, please submit a help request ticket at ************************************************************* and ask for a refund.
  

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 20361346
  
  I am rejecting this response because: this response from COMPTIA ignores the substance of my complaint to the BBB in which I asked for a refund of $150 I paid to COMPTIA on 7/20/2023 and 7/21/2023 for renewing my Security+ certification. I have decided to NOT renew my COMPTIA certification.

  I also want to flag the confusing instructions from COMPTIA customer service rep ********************************

  My security+ certification is valid until January ****. After that time, I will let my certification lapse. In the meantime, I reiterate the substance of my complaint to the BBB against COMPTIA, which is to ask for a refund of $150 for renewal services I no longer want.

  In closing, I also took the liberty of looking at COMPTIA's reviews on the BBB website, and COMPTIA consistently scores very low (1 star out of 5) in customer reviews. The reviews are here: ************************************************************************************************************************************************

  
  Sincerely,
  
  ******************************

  Business Response

  Date: 08/01/2023

  Complaint ID: ********

  Refund was provided on July 31, 2023. Transaction ID: ****************** for $50 and Transaction ID: ****************** for $100.
  

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Product not Received Today I purchased a bundle for Security+ Training from the website for $2499. I used an incorrect email address on the order. I submitted a ticket with store support and I corrected the email on my account. The order though was not updated after multiple requests with for adding the new email to the order. After hearing no positive response on correctung the email on the order, I requested a refund in hopes that could make a new replacement order. The ticket was closed as resolved with no help. I still cannot access the documents due to the incorrect email in the order so I never received the product. I am now disputing the charges due to not receiving the ordered product. I would of thought this would be a simple correction, but it appears the issue cannot be resolved by the CompTIA store support. My correct email is as I added to this complaint.

  Business Response

  Date: 07/06/2023

  Complaint ID of ********

  You have two help request tickets open regarding your issue that ******* VUE is assisting you with. You never requested a refund. You only requested that your email address be updated for your order.

  On July 5th, you said: I have updated my account information with the correct email, but I cannot receive the order delivered by email. So I have no updates from the order #*******. Could the order be updated with the correct email please? If the order cannot be updated could I possibly receive a refund and reorder?
  

  Before anyone could respond, you sent another reply today, July 6th, saying: I would like to check if the email on the order will be addressed or a return will happen. I have not received any indication by email that what I ordered can be used.

  Out tickets are handled in the order they are received. If you keep replying to the ticket before anyone can provide a response, it get sent back to the bottom of the queue and an agent will not have the opportunity to provide a response.

  Your email address has now been updated. However, if you want a refund, please respond to your ticket and request that a refund be provided.
  

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20278716
  
  I am rejecting this response because. Of course as said before my email has been updated for my account by me. The email placed on the order has not updated therefore the incorrect email is setup for the live training. I requested in a ticket either the email on the order be changed or return be made. After the request received no response indicating even if read or action taking place, I requested return. The return was closed pointing to previous tcket where nothing is happening. I have already requested the refund or return whichever term you like to use mltiple times now. I called and was told the situation would be explained to store support. So to make it clear please refund my card. I would appreciate if something would actually be done versus ignoring my requests.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  220-****CompTIA A+ Core 1 Certification Exam450405165Fail2023-May-20 I took the **** exam with you guys online. But there was a number of problems. It has been the worst experience taking a test in my life you guys first of all through me in the queue three times you wasted an hour and 10 minutes from me taking the test and you wouldn't let me reschedule I tried four times to reschedule the test and it wouldn't let me reschedule and then when I take the test you guys wasted 7 minutes of my time repositioning me just so I can have better lighting in the middle of the test and when I asked for the time back you tell me I can't have the test the time back. I mean this cost me $250 I had over 23 questions left to take and I failed from a 619 I had the 619 scores if I would have been able to pass those last 7 minutes I think I should be able to got 15 questions out of 7 minutes at least could have gotten a passing score by the scrape of my teeth but *********************** man this is the worst experience I've ever had with you guys. I would like to know why couldn't I get the time back your employee wasted with my trying to get me to get me in better light. Something like that should have paused my test but it didn't I wasted time which I had could have got me to pass the test. I filled a complaint with ****** and they gave me a case number ********. At first they where going to let me retake the exam and not pay then they turn around and tell me I have to now pay for the exam.. ************ is full of c*** No wonder there is other certifications out there. If I new this experience was going to happen to me I would never got involved with them in the first place.

  Business Response

  Date: 06/30/2023

  Complaint ID: ********

  Hello. Online exams are taken with ******* VUE, not CompTIA. We investigated this issue with ******* VUE and found that you had to be interrupted several times for to fix your lighting during the session. Having proper lighting is pat of the requirements to test with ******* OnVUE. After they continued to coach you, you found proper lighting, and you completed your exam in full without any technical issues so a free retake cannot be provided. We recommend that you have proper lighting prior to taking any online exams.
  

• Initial Complaint

  Date:06/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Comptia A+ Exam Voucher for $196.80 and five hours later I still have not receive the voucher I paid for. I called and the customer service rep offered no resolution but simply to "wait." This is an unacceptable business practice. If the vendor charges you for an item and then fails to deliver the item, it is a deceptive business practice.

  Business Response

  Date: 06/21/2023

  Complaint 20211234

  Hello ********,

  Have you reached out to the CompTIA Store at ************************************* Unfortunately, we do not have access to Store orders. Please email ************************************ and ask them to send/resend your vouchers. Also, please include your order number and/or the email address you used when you placed the order.

  Best regards,

  ********

• Initial Complaint

  Date:06/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening, I am trying to get a password reset on my COMPTIA account with the email ********************* and/or phone number **********. The clerk ***** failed to resolve my issue before closing the ticket and hasnt responded back. My issue is that the reset/forgot password link doesnt send to my email or my phone. That is, to get into Certmaster for my SEC+ bundle. With kind regards, **************

  Business Response

  Date: 06/20/2023

  Regarding ID ********

  Hello,

  I'm sorry to hear you haven't been able to access your account. *****, our AI bot, provided you two sets of instructions for accessing your training. One if you had never redeemed your access key and one if you have.already redeemed your access key. In reviewing your account, it shows (as seen in my attachment) that you redeemed your access key, so you just need to login at **************************************** with your email address ********************* and password you created to access your training.

  I've also provided you the instructions in the ticket you have open that is not closed.

  Kind regards,

  ********

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  What seems to work for now is using the social account login but the direct being able to use a password or reset my password is not, so I still dont know whats up with that but am able to get to the account via ****** login. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my***** Exam tonight. I bought a training package with labs from *******************, a platinum supplier of yours, with a voucher and your study guide. I spent months studying. 3-5 hrs a day. I go to take my exam and 50% of it refers to terms I've never heard of. It's like you mixed a majority of questions from the new exam in the ***** 002. All of *****'s pointers on what to focus on were not in the exam. Not one question about Mitre or Lockheed ******. No dfs, gauzing, purging, clear, etc. No GPO questions. NO BIOS questions. No Scada questions. No what kind of attack does this log represent. It was a completely different exam then what I studied for.. I'm not even sure if it was really the Cysa 002. I spent a $1000 and 100's of hours studying for things not on the exam. Your exam descriptions are a lie. It's almost like you just want people to fail. It's all over the internet that people are shocked when they sit for the test. I'll take a refund for the money I spent at Dions site. Or a new voucher and a actual study guide that will show what's actually on the test. Like every other IT exam company.

  Business Response

  Date: 06/05/2023

  Regarding ID of ********. ********************** training products are designed to cover the exam objectives comprehensively. CompTIA offers a range of training materials, including study guides, e-learning courses, virtual labs, and video training, all of which are aligned with the exam objectives. These resources help candidates prepare for the certification exams effectively and ensure they have a thorough understanding of the required knowledge and skills.

  However, CompTIA nor any other training providers may state that a specific course or learning tool alone will ensure a passing exam score, as that depends significantly on ones experience and prior knowledge. Also, there are numerous versions of the exam. You may not receive questions on the exam that you think should be included.

  Please highlight the exam objectives on your score report where you had incorrect answers and that you say wasn't covered in our training material, and we will investigate. As mentioned, our training material covers all of the exam objectives.

  Lastly, your account shows you purchased The Official CompTIA CySA+ Student Guide (Exam CS0-002) that cost $555.00 Did you purchase other CompTIA training using a different account that totals $1000.00? If so, please provide that information as well because it will be needed when we investigate the exam objectives you say weren't included in your CompTIA training material.
  

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20143139
  
  I am rejecting this response because:

  I'm not rejecting, there's just no way to communicate back. I bought the book, voucher, and lessons including your labs from your platinum partner *******************. I don't know how I did on parts of the exam objectives because I took it online. I'd be happy just getting another exam voucher at this point. Now I know what to actually study. But I'll use the book I'm using for Cisco"s CBROPS because yours certainly didn't cover it. I had zero questions on Mitre, Lockheed, or Diamond. No questions on dd, purging, clear, gauzing, etc. No real questions on incident response. No examples of code and what kind of attack is this. Theres always a few weird questions you guys throw in but this was practically every question. Somehow I still pulled a 725. Comptia already has a rep for selling study materials on one thing and the exam is the total opposite. I've never experienced one this bad though. I literally thought I somehow got the new beta version. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 06/20/2023

  Complaint: 20143139

  Hello,

  Unfortunately, we cannot replace your voucher. Candidates must pay the exam price for each time they attempt the exam. As mentioned, our training material covers all of the exam objectives, and we cannot be responsible if a candidate does not pass the exam using our training material or other training provider's training material. If you provide the exam objectives from your score report that you say wasn't covered in the training material, we will be able to provide you documentation within the training material that shows you the information was covered.

  Kind regards,

  ***************************
  

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20143139
  
  I am rejecting this response because, here's my fully completed class from *****, an amazing teacher when given the right learning materials. After months of studying your exam materials I was completely shown a different test.  I'm asking for a voucher now that I know what to study instead of what you told ***** that helped me fail. Almost a 1/3 of the price. But when you charge $100 more then most companies why not make them fail? All of his study materials are yours. 

  They're  are plenty of other Cyber tracks. I already passed CBROPS. But if you want me to hold a grudge and let everybody know how big a scam CompTIA is I'm willing to do that also. I either getvthe opportunity to take the test I studied for or you lose students. Esy choice.

  Don't think I don't notice all your bad reviews online. I would of never taken one CompTIA Test.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comptia has given me so much false information that I have given up. If you reach out to them they tell you to reach out to ******* VUE and vice versa. No one takes accountability for the terrible customer service. I scheduled a test online and didnt realize it would be in a different language because they purposely try to mislead you by offering the same test with no description of for example 220-1001-CompTIA A+ Certification (multiple languages) vs 220-1001-CompTIA A+ Certification (English only). They also went as far as to tell me that the test is not available in English which is false. My test was scheduled online Saturday, May 20, 2023?. My ******* cancelled my test because it was released to me in a different language and I could not take it. The ******* never mentioned that I would be forfeiting the test. What a nightmare.

  Business Response

  Date: 05/25/2023

  Hello! When candidates register for an exam, they choose the language they want to test in. From your attachment, it shows that you wanted to take the CompTIA A+ 220-1001 exam but the English exam objectives for 220-1001 retired October 20, 2022, so there were no option to choose English as shown in the screenshot you attached, so you chose Spanish-Modern.
  

  You stated your A+ 220-1001 exam that was scheduled for May 20, 2023, was in English. It was not in English because those English exam objectives are retired. In addition, your registration confirmation show that it was scheduled in Spanish-Modern. Also, our website show that the CompTIA A+ 220-1001 exam objectives retired on October 20, 2023. A copy of your exam registration for May 20, 2023, that shows you scheduled your exam in Spanish-Modern) and a screenshot of our website that shows the exam objectives for A+ 220-1001/1002 retired October 20, 2022 is attached.

  Lastly, candidates should review their registration confirmation to ensure everything is correct so they could make any changes prior to the exam. Changes cannot be made once the exam is released. Once the exam is released, no changes can be made and that voucher is supposed to be forfeited. However, ******* VUE kindly canceled and reinstated your voucher, so it was not forfeited, and it can be used to reschedule another exam.

  However, if you want to take the CompTIA A+ exam in English, you will need to schedule the 220-1101 and 22-1102 exam.