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Business Profile

Associations

CompTIA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CompTIA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CompTIA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.
    • CompTIA

      3500 Lacey Rd # 100 Downers Grove, IL 60515-5439

    • CompTIA

      5601 Green Valley Dr STE 300 Bloomington, MN 55437-1099

    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 16th I purchased the CompTia ************** course for $205, after receiving the verification email and going to my purchases I retrieved the access code and entered it in the "Redeem Access Keys" field and was able to see the lab listed under "My products" and the "Access your training" sections. When clicking the listed lab, a spinner shows up for half a second and disappears, no further action occurs. There is no direction to a lab site and no new window or tab is opened. Literally nothing happens, I have tried it multiple times on different days. I tried contacting the customer service through the chat bot disgruntled that there was no phone number listed, and they would not help me despite providing the order number. They elevated it to a supervisor who emailed me and said there was nothing wrong with the site and did not read the conversation. I replied and got no response. I tried asking for a refund in a separate transaction, but the product is non refundable. This was my first time making a purchase with CompTIA and I had planned on spending significantly more money on more courses and exams, but why would I do that when the materials are inaccessible? Their site is a SCAM. No response or resolution for more than 3 days, also asking to click on links in emails and send pictures with exif data- not exactly secure...

      Business Response

      Date: 05/19/2023

      I apologize for the inconvenience you are experiencing. As mentioned in my email to you, when you click on the table row for the *************** for Security+, it should direct
      you to the *************** platform where you can access the lab content and exercises.
       
      Everything is working properly on our end, and we have not received any other complaints from candidates not being able to access their training. Therefore, please try the following steps to resolve the issue:
       
      1. Clear your browser cache and cookies.
      2. Disable any browser extensions or plugins that might interfere with the website's functionality.
      3. Try accessing the link using a different browser or device.
      4. Ensure that your browser is up-to-date.
       
      Attached are screenshots showing that you redeemed the course, but haven't started the training.

      I also changed your password to Welcome!23 to login as you, and I've attached step by step screenshots showing that we're able to access your course just fine. If you're no longer able to access your course due to technical issues on your end, we'll be happy to provide you a refund.

    • Initial Complaint

      Date:05/17/2023

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company operates as if it were set up to be a scam. They make no attempt to reach out and inform the customer that theres unredeemed keys that theyre going to suddenly s**** you out of. It seems like the least they could do is send a courtesy email for some of these things considering many of their services run upwards of 700 dollars, and the consequences of missing out on these arbitrary deadlines sets them up to benefit from taking money from customers for services they don't need to fulfil. On top of that they promote their material to be self-paced, however this is entirely untrue since the material has an expiration date that could probably be construed as false advertising. There is obviously room for this company to improve their practice, however doing so would reduce their margins as theyd be responsible for fulfilling their orders, and not hiding behind their no refund, no extension, no exceptions policies. I worked really hard to get through the material I purchased, and forgot which month I had purchased the keys in and now I don't even have the opportunity to take the tests I paid for.

      Business Response

      Date: 05/18/2023

      Please note that our training courses are designed to be self-paced, allowing you the flexibility to learn at your own speed. However, it is important to be aware that our training does have an expiration dates. To ensure that candidates make the most of their learning experience, they should keep track of their progress and plan their study schedule accordingly.

      Unfortunately, we do not provide reminder emails for training expiration dates. We recommend that candidates make a note of their expiration date and set personal reminders to help them stay on track with their learning goals.

      Our training is valid for 12 months from the date of redemption and your training expired on February 2, 2022 which means you have not tried accessed your training in at last the last 3 months. However, as a courtesy, we have provided you an extension until August 2, 2023.

      Customer Answer

      Date: 05/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************
    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 8 2023 I was charged twice for a single payment to the comptia partner summit I was charged ****** twice. My bank told me to call their merchant ************. No one is helping me at that phone number. *** sent emails and no response no attempt to help.

      Business Response

      Date: 05/11/2023

      Hello! I've contacted the appropriate team to inquire about the double payment and they have informed me that they've provided a refund for the extra payment. We apologize for any inconveniences, and you should see your refund reflected in your account within a few business days.

      Customer Answer

      Date: 05/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Precious Holder
    • Initial Complaint

      Date:04/08/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/19/22 I purchased the CompTIA A+ Core 1 and Core 2 Complete Bundle for $1399 (Invoice #*******), with the understanding that I had one year to use the materials and become certified. However, two months after purchase, CompTIA retired the A+ **** and **** tests, invalidating the training materials in my bundle that I had just purchased. I only became aware of this when I went to take the **** test and discovered English was not available as a language for the test, and upon contacting CompTIA by phone they informed me that the tests in my bundle are retired. I was advised to put in a support ticket to see about exchanging the test materials for the current versions. I received a reply from **************** indicating that the material was non refundable. I wrote again to advise that, in that case, I am looking to exchange study materials and vouchers for the current test versions **** and ****, and was again told that they wouldn't exchange my study materials nor vouchers for the current version by a ********. This leaves me with useless study materials and vouchers for a retired test that was not made clear to me upon purchase. I am seeking either an exchange the remaining voucher and study materials for current versions **** and ****, as the year bundle that was sold to me contains expired versions of materials and vouchers. Otherwise, I am requesting a refund for the materials as it was stated that they would be valid for 1 year of purchase, not be retired two months after purchase without warning.

      Business Response

      Date: 04/10/2023

      When purchasing vouchers and training from the CompTIA Store the voucher details clearly states to view our website for launch and retirement dates. This way candidates are aware of how long they have to prepare and take an exam before the exam objectives retires.

      Exam Voucher Details
      Vouchers are non-refundable and non-returnable.
      CompTIA A+ certification requires two exams, with one voucher per exam required.
      One voucher is applicable towards one exam [in any A+ series] at an authorized CompTIA ************ Provider.
      You must pass both A+ exams from the same exam series to achieve CompTIA A+ certification (e.g., A+ **** and A+ 1002).
      All vouchers, including any retakes, are valid for 12 months from the date of purchase unless otherwise noted.
      You must register and take your exam prior to the voucher expiration date.
      Voucher expiration dates cannot be extended under any circumstances.
      Certification exam retirement dates supersede voucher expiration dates. CompTIA may retire certifications and corresponding exams prior to voucher expiration dates.
      Visit the CompTIA website for certification exam information, including exam launch and retirement dates.
      Vouchers are country and currency restricted.
      CompTIA and the participating test providers are not responsible for lost or stolen vouchers.
      Vouchers cannot be redeemed for cash or credit.
      CompTIA vouchers may not be resold.

      You have already redeemed the training and used a voucher to take one of the CompTIA A+ exams. Bundles cannot be exchanged or refunded once redeemed and used. When candidates purchase a bundle, that ****** is supposed to be used for those exam objectives. When the exam objectives retire, we cannot replace the training with the new exam objectives. This is why the details are listed on the CompTIA Store and on our website. Additional information has been attached.

      As a courtesy, we can provide you a coupon to purchase one training course, not a bundle. Please let me know if you want the coupon.

      Customer Answer

      Date: 04/16/2023

       
      Complaint: 19913744

      I am rejecting this response because:

      I appreciate the prompt response and offer of a training course as a resolution, however at this point in time the most useful resolution to this issue is to be provided with an exam voucher. In browsing the CompTIA store, I understand that the vouchers monetary value is less than a CompTIA Training course, however it would provide a much more beneficial resolution to this issue, given the amount of time and money already spent. Please let me know if this is an acceptable resolution to this issue.

      Sincerely,

      *****************

      Business Response

      Date: 04/19/2023

      We're happy to provide a 100% off coupon to purchase a voucher in lieu of a training course. The coupon will e sent today, April 19, 2023, through email address.

      Customer Answer

      Date: 04/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************
    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is [*******], and I paid $1,080 for the bundle.I began the on-demand training, but I regret to say that I have been very disappointed with the quality of the training materials. The training is presented in a dry, textbook-like format that makes it difficult for me to stay engaged and absorb the information effectively. Despite my best efforts, I have found the training to be of little value in my efforts to prepare for the CompTIA Security+ exam.As such, I would like to request a full refund of my purchase price. I would appreciate your prompt attention to this matter so that I can move on to other training resources that will help me achieve my goals.

      Business Response

      Date: 03/30/2023

      As mentioned in your help request ticket, although you completed the CompTIA CertMaster Practice course, you only completed 4% of the CompTIA CertMaster Learn course and didn't use the voucher to take the exam. Therefore, we have requested that the CompTIA Store provide you a refund for your order. You should see the refund reflected in your account in about 5-7 business days.

      Customer Answer

      Date: 04/04/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:03/12/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to renew my A+, Net+ and Security+ certifications prior to expiration the same way I had done several times before. This time, CompTIA (the world's most trusted certifying body of IT professionals) had an issue with their website that prevented me from recertifying. Oddly enough, they were able to take my payment with no problem. I tried to resolve the issue with CompTIA. Even though it was readily apparent to anyone reviewing the facts what I was trying to accomplish, CompTIA left the issue unresolved and my certifications expired. I brought this issue up through the Better Business Bureau and CompTIA decided that instead of fixing the issue correctly (as should have happened from the start) they would be glad to provide a full refund of the $150 CE fees, in addition to a 100% off exam voucher coupon to retake the exam free of chargeI accepted their offer in good faith and CompTIA got credit for satisfactorily resolving the issue. As unbelievable as this sounds, this was several months ago and CompTIA has still not followed through on their promise. I apparently missed the fine print that said theyd keep their word only if I kept reminding them. I have been more than patient and CompTIA continues to be less than competent.

      Business Response

      Date: 03/13/2023

      Hello,

      Our certifications are valid for 3 years from the date a candidate earns their certification, and your account shows that your certification expired on August 24, 2021. You called us on October 5, 2021 asking why didn't your certification renew. You never mentioned any issues with not being able to upload CEUs. It appears that you may have thought, like some other candidates, that all you needed to do was pay CE fees to renew, because you paid your CE fees a few days before your certification expired, but never uploaded any CEUs. You enacted your 90-day grace ****** to upload CEUs that were completed within your 3 year CE cycle so you could renew your certification. This meant, you had until November 22, 2021 to upload your completed CEUs to renew your certifications, but didn't upload any CEUs, therefor losing the opportunity to renew your certification. You never called us back nor did you open a support ticket to say you had issues with uploading your CEUs. Below is the call log of the only communication we had with you. I also attached a screenshot showing the same information.

       

      2021-Oct-26 Cert. Regression RegressionDate:2021-08-24
      90-day submission grace ****** granted Candidate

      2021-Oct-05 Comment Why didn't my cert renew?-RM 562:RhondaWM

       

      Your certification has been expired for more than a year. You will need to take and pass the current CompTIA certification exams to recertify.

       

      Customer Answer

      Date: 03/15/2023

       
      Complaint: 19586841

      Thanks for the reply. Since you failed to address the three points I made, we must be in agreement.

      1.      1.  In BBB complaint #XXXXXX84 you offered compensation in exchange for closing the complaint favorably.

      2.      2. I accepted your offer expecting you to be a trustworthy organization.

      3.      3. To date, you have not upheld the agreed upon compensation demonstrating CompTIA is completely untrustworthy.

      Specifically, you stated in BBB complaint #XXXXXX84:

      we would be glad to provide a full refund of the $150 CE fees, in addition to a 100% off exam voucher coupon to retake the exam free of charge.


      Business Response

      Date: 03/17/2023

      Please provide your name and email address you used to open a help request ticket with us as I'm not able to find a complaint from you in our database thus, I'm not able to verify what you've stated in this BBB complaint. If you were offered a 100% off coupon towards the purchase of an exam voucher, more than likely you wouldn't have also been offered a refund for a CE fees or for a CompTIA CertMaster CE renewal course, because in order to upload CEUs, you must pay CE fees, and if you complete the CompTIA CertMaster CE renewal course, refunds are not usually provided. However, we need to be able to find your complaint so that we can verify what are resolution to this issue was.

      Customer Answer

      Date: 03/21/2023

       
      Complaint: 19586841

      I am rejecting this response because: CompTIA has still not provided what they agreed to.

      First and foremost regarding Please provide your name and email address, the BBB states Please do not include any personally identifiable information in your response.

      Next, you have a habit of posting replies without fully reading what you are responding to. Your first reply was a generic response that didnt address anything in my complaint. In your last reply, you didnt seem to pick up on me stating no less than three times that CompTIA made the offer through my BBB (Better Business Bureau) complaint. That means I wouldnt have emailed you directly. Very much like this current complaint.


      When you state I'm not able to find a complaint from you in our database thus, I'm not able to verify what you've stated in this BBB complaint, thats not my fault. You may be surprised to learn that I am not responsible for determining which records you keep. If I were, I would recommend keeping them all. Most companies that care about providing quality customer service keep the records until the customer verifies the issue has been resolved satisfactorily. Im sure people reading your reply in the future wont think it odd at all that CompTIA lost all related records after making an offer through the BBB.


      I can sympathize with your difficulty of sorting through all of CompTIAs complaints, though. Im sure its a massive database but, this is all because CompTIA ultimately chooses to do the wrong thing at every opportunity. Had CompTIA done the right thing initially, there wouldnt have been the first BBB complaint. Had CompTIA honored their offer, there wouldnt have been a second complaint.


      I also find it interesting that you conveniently purged your records so you cant verify what you offered but you definitely know what you didnt offer. That is CompTIA reasoning at its finest and probably why you have 1/5 stars on the BBBs customer reviews. Im guessing less than 1 star cant be given.


      When you state However, we need to be able to find your complaint so that we can verify what are resolution to this issue was, I believe are should be our. I recommend someone proof read your next response prior to submitting it.

    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was attempting to complete my A+ certification through CompTIA. During the set-up process I completed their recommended system check to ensure my computer would support the required software and the check was successful, however, when i launched the exam, the ****** application continuously gave me an error message stating i needed to restart the application. After doing so 5 consecutive times, my testing window expired. I reached out to support and they stated they would not be providing a refund despite screenshots showing both the successful system test and the error message received.

      Business Response

      Date: 03/10/2023

      Hello ******,

      This is a ******* VUE issue, not CompTIA since exams are proctored through ******* VUE.

      In any case, you opened a support ticket with CompTIA saying:

      Hello, I scheduled an exam but the software would not allow me to login to conduct the exam. I reached out to support and they advised that because I had a company provided laptop it was blocking the software from running. Could i receive a refund for my attempt given I was unable to even complete the equipment check?

       

      You didn't follow the ******* OnVUE Testing Policies when taking your exam online which is why you received the error message. Under Technical requirements, it says:

      Thoroughly review these technical requirements to ensure your system is compatible with the OnVUE online testing software. If your system does not meet the requirements and causes a problem during the exam, you will be responsible for any costs associated with rescheduling your exam.


      NOTE: The two most frequent causes of technical issues are (1) testing on an employer-issued computer and (2) unreliable internet connections. Firewalls or security settings from employer-issued computers may prevent the OnVUE software from operating properly. Unreliable internet connections (e.g., wireless networks, hotels, VPNs, mobile hotspots) may interrupt connectivity. For these reasons, we strongly recommend using a personal computer (i.e., one not issued by your employer) and a wired, ethernet connection.

      Refunds cannot be provided if you are not able to take your exam due to candidates not following the the testing policies. However, as a one-time courtesy, we can provide you a voucher to retest. I've responded to the help request ticket offering you the voucher as well. Please let me know if you want the voucher.

       

       

      Customer Answer

      Date: 03/16/2023

       
      Complaint: 19562415

      I am rejecting this response because: I completed the system check that CompTIA recommended and my computer passed but upon actually launching the exam that is when it did not work. How am i supposed to know that I would be unable to complete the exam if my system passed the provided check. I have sent screenshots over confirming the successful test directly through my CompTIA case. Frankly, this seems like a bait and switch tactic where CompTIA knows they run a volatile system and  do not want to take responsibility for a system issue on their side.

      Sincerely,

      ***********************************

      Business Response

      Date: 03/17/2023

      As noted in the ******* VUE Testing Policies, it is not recommended that you use a Company's computer to take your exam. It *** pass the system check, but once you begin your exam, there *** be firewalls or security settings for employer-issued computers that *** prevent the OnVUE software from operating properly which appears to have happened in this case.

      The policy says:
      Q. Can I take my exam using an employer-issued computer?
      A. Yes, however, we dont recommend it. Test-takers typically have a better experience with personal computers. This is because employer-issued computers are more likely to have firewalls, VPNs, and other security policies that *** block video streaming during the exam. If you must use an employer-issued computer to take your exam, its crucial to review the?technical requirements.

      You cannot be provided a refund because once you schedule the voucher for an exam, it's redeemed and cannot be refunded. Although you took a chance by using a company issued computer when you were advised not to, we, offered you a complimentary voucher so that you can take the exam. Again, as mentioned, we cannot provide you a refund.

      Customer Answer

      Date: 03/17/2023

       
      Complaint: 19562415

      I am rejecting this response because: this is fraudulent and predatory behavior from an organization painting itself as a higher education institution.


      Sincerely,

      ***********************************

    • Initial Complaint

      Date:01/20/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been back and forth emailing individuals letting them know I had covid and showed my test and stated I wasnt able to take my test and the agents were rude saying they cant reschedule and thats not right because I cant help that I was sick and my health comes first. I want to use my voucher that I wasnt able to use.

      Business Response

      Date: 01/23/2023

      ******** missed her exam on October 20, 2022. Her exam registration states our policy which says:

      Reschedule Policy
      You must contact ******* VUE or access your online ******* VUE account to reschedule your exam at least a minimum of 24 hours prior to your appointment. Rescheduling an exam less than 24 hours prior to your appointment or failure to appear for your appointment will result in the forfeiture of your exam fee. Exams scheduled with *** specific needs require a three day reschedule notice.

      Cancellation Policy
      You must contact ******* VUE or access your online ******* VUE account at least a minimum of 24 hours prior to your exam appointment. Cancelling or failing to appear for an exam will result in the forfeiture of your exam fee. Exams scheduled with *** specific needs require a three day cancellation notice.

       

      However, we provided her a replacement voucher as a courtesy, and we said:

      As a one-time courtesy, you may use use voucher code CMCS63768F3D to schedule your exam free of charge. Just schedule your exam on the ******* VUE site and use this voucher code as the form of payment. Please note that the voucher has an expiration date of December 31, 2022, so you must schedule and take the exam by that date. Please be sure to schedule your exam well in advance because additional extensions/replacements are not available.

       

      ******** contacted us on December 31, the day of her exam and the day the voucher expired to say she tested positive for Covid. She provided a positive self-test and self-tests are not valid as it doesn't provide the name of the person who actually took the test. In addition, it was on the last day the voucher could be used. In our correspondence to her when we provided the voucher, we stated she must schedule the exam well in advance of the expiration date because no more extensions/replacements will be provided. Since she missed her exam the first time and we provided her a new voucher, as a courtesy, the exam should have been scheduled right away and not on the expiration date as anything can happen to prevent a person from being able to test. Had ******** scheduled the exam in October, November, or early December and contracted Covid, she would have had the opportunity to reschedule her exam. As mentioned before, we replaced her voucher once because she didn't remember her exam date so we must stick with our policy as it's not fair to other candidates who are not provided replacement vouchers when they miss their exam.

      Customer Answer

      Date: 01/24/2023

       
      Complaint: 18868892

      I am rejecting this response because: I didn't miss my first voucher first of all I didn't get confirmation that it was scheduled I only receipt for the second test voucher. And I tested when I got extremely sick, I can control getting covid or schedule when I get it so that's ridiculous

      Sincerely,

      *************************************

      Business Response

      Date: 01/26/2023

      CompTIA has no way of knowing what exams you are scheduled to take. Exams are scheduled through ******* VUE and they send an email confirmation, as a courtesy, the day prior to your exam. CompTIA nor ******* VUE can be responsible if candidates do not keep track of the date they scheduled their exam for.
    • Initial Complaint

      Date:01/04/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi - this is part my fault, and possibly a poor system by CompTIA. I recently purchased a Pentest+ voucher through the CompTIA Academic Store. I was charged for the purchase the same day, and the charge posted to my credit card the following day. After three days went by, I still had not received the voucher (which I normally receive within 1-2 hours of purchase.) I started to look into it online and found where there is a limit on how many Academic vouchers can be purchased in a 6 month period. I had reached that *** as I had purchased 4 in Nov/Dec. These were all different exams, and they were all passed. I should have done more research to find if there was a limit, but I did think of that.I guess my only complaint is that I was charged for the voucher instead of being sent to a landing page stating I had capped out. To resolve: I would like an exception to still receive the voucher as I am prepared to pass the test, a refund, or be able to apply what I have already paid to a full price voucher, which I would happily pay the difference. *** A side not: I do currently attend two different universities, and have two university email addresses. If needed, I could create an account with the alternate email address for the voucher to be transferred to. I would just like to take the test soon, and not be out $247 in the mean time.Thank you for your time, and I hope to hear back from you. Invoice attached.

      Business Response

      Date: 01/05/2023

      The CompTIA Store was not able to process your order because you reached your purchasing limit on the Academic Marketplace. As stated on the Academic Marketplace:

      For the purchase of Exam Vouchers or CertMaster Learning the following rules apply:

      The quantity you place in your cart for a single line item of either product is limited to (1)
      You are limited to buying (4) vouchers and (6) digital products in a six month period
      Total lifetime purchases of either product may not exceed (10)

      As a result, your order was cancelled and refunded. You should be seeing a full credit adjustment reflected back on your method of payment within 3-5 business days.

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased exam vouchers and training material for the CompTIA **** exam, part of the A+ series. These purchases were made on August 22nd (an exam voucher for $239) and August 29th (an exam voucher, *********** was not used, and study material for $371). I passed the exam on September 3rd and began studying for the second half of the series. I was surprised to discover the exam series expired entirely on October 20th. To CompTIA's credit, this announcement was made in advance of the expiration, but I can attest that it was entirely possible to buy, schedule, and take one or more exams in this series before the expiration date and never discover this information. As such, though CompTIA has provided the purchased exams, they have essentially become pointless as the exam series cannot be continued and no certification can be gained. These purchases would not have been made if the retirement of this exam series was made more apparent, and at the time of writing the retired exam series is prominently displayed on the CompTIA site as the first option when looking for the A+ exam series. Passing part of one series does not correspond to passing the same part of the replacement exam series, despite covering most of the same content. I have tried to discuss this with CompTIA support on November 29th and was quickly told this information, and that as this was all due to CompTIA policy, no assistance could be provided towards taking the replacement exam. I would ask that CompTIA's policies regarding an exam expiring is presented with at least the same level of clarity as CompTIA's policies on unused exam retakes, which are clearly provided on purchase.

      Business Response

      Date: 12/15/2022

      I'm sorry you were not aware of the retirement date of the CompTIA A+ 220-**** and **** exam objectives. Prior to purchasing any vouchers, the CompTIA Store, https://store.comptia.org says: Visit the CompTIA website, https://www.comptia.org/certifications, for certification exam information, including exam launch and retirement dates.

      Exam Voucher Details


      Vouchers are non-refundable and non-returnable.


      CompTIA A+ certification requires two exams, with one voucher per exam required.


      One voucher is applicable towards one exam [in any A+ series] at an authorized CompTIA ************ Provider.


      You must pass both A+ exams from the same exam series to achieve CompTIA A+ certification (e.g., A+ **** and A+ ****).


      All vouchers, including any retakes, are valid for 12 months from the date of purchase unless otherwise noted.


      You must register and take your exam prior to the voucher expiration date.


      Voucher expiration dates cannot be extended under any circumstances.


      Certification exam retirement dates supersede voucher expiration dates. CompTIA may retire certifications and corresponding exams prior to voucher expiration dates.


      Visit the CompTIA website for certification exam information, including exam launch and retirement dates.


      Vouchers are country and currency restricted.


      CompTIA and the participating test providers are not responsible for lost or stolen vouchers.


      Vouchers cannot be redeemed for cash or credit.


      CompTIA vouchers may not be resold.


      On our website, you would have seen: CompTIA A+ 220-****/**** - Launch Date January 15, 2019 &  Retirement October 20, 2022.

       

      Customer Answer

      Date: 12/16/2022

       
      Complaint: 18567373

      I am rejecting this response because: the main issue I wanted to raise, the expiration date, is not nearly as visible as CompTIA seems to think. Every other policy they state in their response is clearly visible in the store page when purchasing a voucher, and is not what I wish to raise an issue about. If I were to purchase a voucher for the A+ **** exam right now, it does not appear to list anywhere on the purchase page or the separate page for scheduling exams when the exams themselves expire. The site states the other elements of policy that are mentioned in the response (including that exam expiration dates supersede voucher expiration dates), but as far as I can determine, the actual retirement date (or for that matter the initial date) are not listed as CompTIA States they are in the response. 

      Sincerely,

      *********************

      Business Response

      Date: 12/16/2022

      The launch and retirement dates are clearly posted on our website under the certification exam details as shown in the attachment. We must provide this information so that our candidates are aware of how much time they will have to prepare for the version of the exam they are taking, and so they know when the exam objectives will be updated. This way they ca make the decision as to which version of the exam they want to earn their certification in.

      Customer Answer

      Date: 12/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

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