Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******, my business name is ********************** EIN **********, a **************** since 2005. The business owns two locations, one service station and ********* called *********** in *********** and a second location is called **************** in ************ area. In ***********, we had the *** acceptance service a long time ago through the gas company **** using the *** system and clover machine. We have recently acquired Parkway Marathon, and I was looking around to get the *** acceptance service to this location, too. When I went online, I was prompted to ******** *******, Velocity ******** Services. I explained to her that I already have the service for *********** with the gas company and I can't make any changes to it and not to touch it or else it will be a breach of contract and will create a bigger problem with the gas company. With regards to the Marathon, I explained to her that I do have four clover machines that are still under contract, and we pay monthly fees to CLOVER ** for them but not used. She told me that she could reset the machines and use them.Based on that, I signed an *** application, and emailed a voided check trusted her to be for the Marathon only and sent her the clover machines registration numbers to do the reset. The very next day, I was shocked to receive an email that two clover machines were mailed to the business locations and *********** account was transferred to VMS along with the new account for Marathon. I called and reminded her that she couldn't do that as she created a problem to me with the gas company and asked her to cancel what she did. She told me that there was a misunderstanding, she forgot to tell me that she was not able to reset the machines. I returned the machines unopened and asked to cancel the new clover Today, there is an unauthorized charge of $4278.43 on our bank account I asked the bank to decline. To solve the issue with the gas company she has to cancel what she did!!!

  

  Business Response

  Date: 07/03/2025

  We are so sorry that this happened!   After looking into it, we never activated the equipment (or it's lease), only the processing agreement remained in force.  We can cancel that for you it you'll call into our customer ********************** department.  **********.   As far as the $4278.43 goes, since we didn't activate the equipment, we did not bill you that.  And since here was no active equipment from us, there was no attempt on our part to change *********** from the gas company either It seems the the equipment was sent back to us without ever being installed.  if you would please call our service department at the number above, we'll get this taken care of for you.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This merchant has been charging me fees out of my bank account after they did not deliver what they promised. I have asked them to stop and they continue to do so

  

  Business Response

  Date: 05/06/2025

  In order to stop any future ACH charges, you need to cancel your account in writing.  As it stands now, your equipment is working, you have access to EBT processing and we've lowered your fees and issued a rebate as a sign of goodwill.  This seems to be more than was promised.  If you do not wish to  process cards through us, the written request is all that's needed to close the account.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Velocity Merchant Services is holding my business funds without valid explanation. Despite multiple attempts to contact them and provide documentation, they have not released my money or given a clear reason for the hold. This has caused significant disruption to my business operations. I am requesting the immediate release of all held funds and a formal explanation for the delay.

  

  Business Response

  Date: 04/18/2025

  Upon checking our records, it appears you were shut down by ********** as a high risk.   It seems that the higher than expected dollar volume of EBT transactions that were not taking place locally made them suspect fraud. They are the ones holding the money and so all communication should be addressed to them.  Your account with us has since been closed.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23210175
  
  And in regards to my status of being put on the MATCH is that also first data or vms.

  

  Business Response

  Date: 04/22/2025

  That is also ************ we resell processing for them  so they would handle all of  that

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An employee of Velocity Merchant Services called my business advertising their services. I politely declined. She called again using a different number and kept on talking as if we didn't finish the conversation. I hung up on her. Then right after, she left a 1 star ****** review for my business as follows:"I called to ask if they accepted credit cards and debit card and the young lady was so rude she said we don't have any of that here in such a nasty tone and hung up on me. I called back to try to clarify as soon as she heard my voice she hung up again. I honestly think it was because i'm a black woman"I called the company to report this situation and the lady I spoke with expressed no concern of it. She found out who called us and said she will have her supervisor call me. I demanded to talk to him immediately. His name was ***, his employee ID 2412 as he said, I told him everything that happened and he as well acted as if this is normal for them. He said he will have a talk with her. I said she has to take down that review to which he said he isn't sure it was her that left it and not one of our disgruntled customers? His lack of empathy and concern for the situation was a little alarming. I can't believe these people are allowed to do business and I am scared to think how many businesses they defame in this way. We are a small family owned business and this is what they did to us because we turned down their harassing phone calls.

  

  Business Response

  Date: 04/11/2025

  We are so sorry for this!   The sales representative has been reprimanded by her manager  and our director has informed the entire sales department that this type of behavior is unacceptable.  The review was taken down as soon as our customer ********************** department became aware of it.   We will also put your number onto our do not call list. Thank you for bringing this to upper management's attention and again, please accept our apologies.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 22, 2025 we had an event where we processed payments($11,000) through a POS system provided by VMS. Two weeks later, over 10 hours of being placed on hold, and literally DOZENS of phone calls, they not only failed to resolve this matter, but as a staff led by manager ***** ********, refuse to accept my calls, repeatedly lied and said she's in meetings or unavailable and will call right back (this I know because I will have someone else immediately call after me and they then say she's available). They shift blame on parent company ******, but claim there is absolutely no way to contact them except through an internal email. After claiming I was lying about the terminals usage, I received a lame apology after immediately providing documented proof!I have not only racked up hundreds of dollars in late fees, threats from my landlords, and even a recent lawsuit filed against me from the inability to pay one of my own vendors, I've had to see my staff, that have stood by me and supported our business after the recent deaths of both my parents, grandmother, and nephew just last year, suffer from my inability to pay them. One of them was forced to quit by her husband. This has been the most HORRIBLE experience in my 15 years in business that I'm still trying to figure out how to solve. I call first thing in the morning for the las week, anticipating more lies and the refusal to help. This is purely criminal how one company can destroy everything I have built and endured.Someone PLEASE HELP!

  

  Business Response

  Date: 03/06/2025

  We're sorry for any confusion here.  It looks like your money was held initially because you ran transactions from one of your businesses on the other of your  business' machine. This set off a risk alert at ****** as the business parameters are very different between a spa and a restaurant.    They are working on it and hopefully there should be decision shortly ( maybe a week or so)  As we resell for FISERV, we do not have your money nor do we decide what looks like risky transactions.  We can see that you have been diligently speaking with our service department every day, but we are all dependent on FISERV to resolve this.

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresentation of eligibility and equipment purchase.On 01/10/2025 I was provided misleading information by ***** *****, a representative at VMS which led to my signing a contract for equipment I cannot use.On 01/10/2025, I entered into a contract with VMS for a terminal with the sole purpose of accepting EBT payments at my business. ***** assured me that I was eligible to accept *** and that the terminal was necessary to do so.Based on that information, I proceeded with the purchase of the equipment.However,I have since been informed by a second representative, *****, that I am not eligible to accept EBT payments, rendering the terminal entirely useless for its intended purpose. I believe I was misled and misinformed during the sales process. and this has caused unnecessary burden and frustration. Furthermore, I was informed that I cannot return the terminal, leaving me with equipment I cannot use and financial obligation I should not have incurred.

  

  Business Response

  Date: 02/07/2025

  After checking into our records here, it seems that you contacted us to help you get set up for EBT.  The sales *** asked about your current product inventory as the **** has  certain requirements, both in volume and type of goods.  When our ************** spoke with you, it was clear that other inventory items would need to be available to qualify for EBT and that was not of interest to you.  However, the equipment you have from us would've allowed  you to take EBT cash transactions as well as credit and debit transactions at a lower rate.   It seems we have since closed your account, at no charge.    If you are interested in EBT cash, please reach out to us and we can help.  Since the terminal was leased through FDGL, you'll need to speak to them regarding any returns.  We're sorry for any confusion on this.

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted VMS in regards to having a clover account that would take *** payments. The representative stated that I could take *** in ************* and that they would set up an inspection to ensure the kitchen would be approved to do so. In the meantime I could take *** cash cards. No inspection ever happened I contacted them they stated they didn't say that their predatory in their sales pitch. They lied about being able to receive EBD cards. I tried to cancel with them and they stated I needed to pay them a $1,500 cancellation fee. I want this account closed and no longer contact with the company

  

  Business Response

  Date: 01/03/2025

  There appears to be some confusion here.   When the Clovers were sold to you, you expressed interest in using them for your corporate card customers as well as various aspects of the *** program.   *** cash is one form of *** which can be taken as soon as the machines are installed.   RMP ( for hot food)  was also mentioned and that is applied for through your state.  Then  regular *** is applied for at the ****, who in turn, conduct their own inspection prior to granting the license.  These are all things that we can help walk you through, but we were left with the impression that you were applying for these things on your own. When we reached out to you about 2 weeks after the installation, you never responded.   Nor have you called us about your dissatisfaction or any problems you might have had applying for any of these things.   We'd love to help so that you can use the equipment you requested.   Please reach out to our customer ********************** department  for some solutions.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22731857
  
  I am rejecting this response because: first I did call and the person on the other end was extremely rude and told me I should read my contracts.  My initial call to them was to get the opportunity to serve the underprivileged by accepting *** cards. They told me at first I can accept EBT cash and then as soon as I'm inspected I could accept EBT altogether. Just look at all the complaints against this company, they all say the same thing. These guys are liars.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/06/2025

  We have no record of any call or incoming text here under your name or your business name.  This is automated so there should be something. If you called Clover or *********** they can't help with this. First Data can only answer leasing questions about your equipment.   We strongly urge you to call our customer ********************** department to get to the bottom of this and get it resolved. 

   

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23/2024, we were contacted by ******* ***** with VMS about signing up to accept *** for my small business. After getting my information, I was told I was approved for a FREE credit card machine, and I was approved to accept ***. He stated the only charges I would have each month would be $49.99 for transactions ran in the machine and I wouldn't be billed until November. I was billed $55.90 on 11/4 for inactivity fee for the credit cards, $68.09 on 11/5 for "subscription" fee, and $37.83 on 11/12 for Clover App. We called to cancel and was told it would cost $1500 to cancel. We told **** that was ridiculous, and he called back and said he talked it down to $800. I paid the $800, and then he told us we had to call **** to return the equipment. I was then told it would cost us $2,569 to get out of the contract with them. We have not even used the machine...don't even know how to use it, and we haven't been approved by ****. When ******* emailed the contract for signing, he stated he needed my signature to get me signed up for ***. There was no mention of anything else, and the only thing on the screen was the boxes I needed to sign. There was no contract to be seen. There was never any mention of a four-year contract. Why, if the machine is free, am I having to lease it each month? On the third page of the fee schedule (which I received after the fact), it states "client has received a copy of the Program Guide and Confirmation Page, which is part of this Merchant Processing Application". We had not received anything from them, so that is false. The only documentation I have from them is the contract I received after the fact. I'm not sure why they charged $800 for cancellation, but I want a full refund from them. I also want them to negotiate with FDMS over the machine they negotiated on my behalf. I want all the fees refunded as well. These people need to be put out of business. They are liars!

  

  Business Response

  Date: 11/21/2024

  We're not sure how the confusion occurred on the phone  but as you contacted us through our website,  the assumption is that you were interested in credit and debit card processing as well as ***.  We provide credit and debit card equipment and services  as a reseller.  While we can help with the *** application, approval is the function of the **** and can **** *-8 weeks.    The subscription and  inactivity fees are clearly described in the agreements that you signed, while the Clover App is usually chosen by the merchant off their dashboard.    And  no equipment is ever sent out without  the agreements being signed first. When you were contacted (several times) by our install department it was to show you how to use as well as to make sure that it was functioning properly.

  It seems that your account has now been cancelled and someone will reach out  with any further details.   Or feel free to call our customer ********************** department at ************.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22550438
  
  I am rejecting this response because:  The initial interest was through the internet where I answered a questionnaire about accepting EBT.  I was then contacted by ******* ***** from your company.   All interactions involving setting up EBT went through him over the phone.  We did not want to accept credit cards.   We only wanted to accept EBT.  He took the information over the phone.   He exaggerated the numbers I gave him on sales on the contract.   I guess that was to get me qualified.  I am a very small business.   The contract,  which states I had a copy of it before it was signed,  was sent to me after he told me to sign it while he was on the phone with me.   He stated I was just signing paperwork to get signed up with the **** to accept EBT.  As I mentioned,  the paperwork came across my phone just showing where I needed to sign.   There was no mention of a Clover app.  The contract states it would costs $2,3?? plus tax to cancel it.   So why is VMS charging $800 to cancel it and Clover is charging an additional $2500?  And when I called and asked what the total to cancel the contract was,  why didn't they tell me $3300 instead of $800?   They did the Clover application and "subscription" on my behalf.   As far as setting up the machine, they got it running, but no one has called to tell us how to run transactions.  When I talked to *** after finding out Clover was charging us $2500, he claimed he didn't know what the contract was with them.   How could he not know when VMS set up the contract? These people have lied to us from day one.  It is clear in the contract that we should have had a copy of the contact in our hands BEFORE we were asked to sign anything.  We did not.  That's a breach of contract.   It's clear in the contract that they signed me up with Clover and entered me into a four year agreement without my knowledge.  This did not occur online.   It was done over the phone.  I have text messages and phone logs to prove that.  The contract states the amount cancel the agreement,  and nowhere in the contract does it state that VMS gets a fee.   I was not made aware of any cancelation fees at all.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 11/25/2024

  Firstly,  The amount of sales expected has no bearing on  *** approval. The **** approves the issuing of an FNS number based on meeting the inventory requirements in your store.   These were the questions that were asked of you by our *** department after the equipment was installed.

  The agreement that you signed does layout the costs for processing and equipment.  And that is what you signed.  It would've been sent for you to read through as you were signing it. It is not a separate email, but the same esign.

  When you asked us about the cancellation costs, they are outlined in the paperwork you signed and those refer to the processing account that was set up with us, regardless of whether you accept credit cards or not. Some of our merchants decide to  do all  cards through us because our prices are so low. But you can use it strictly for EBT if you choose.  This is the deconversion fee  of $800 when you cancelled the account.

    As for the fees you are seeing on your account:   because of the timing on when the account was opened, you were charged both a prorated fee for one month and full fee for the next (  ***** + ***** /  ***** plus tax and insurance).   The Clover apps cannot be done by us as we have no remote access to that part of the system.  Apps are chosen off of the dashboard on the machine.  These can be accidentally activated as people are getting used to the machine and it sounds like that's what happened here.  We would've happily  tried to work something out, especially as your business appears to be somewhat seasonal  but you wanted to cancel.

  Since Clover (Fiserv) is the provider of the equipment (we merely resell for them), they determine the cost of cancelling the equipment agreement. We have no idea what that charge will be, as it's dependent upon different factors.

   

  Hopefully this clarifies things for you.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22550438
  
  I am rejecting this response because:  First of all,  there were no questions asked of us after the equipment was installed.   As a matter of fact,  no one even contacted us to notify us the equipment was ready to run.  

  When you are sent something to e-sign, and it is supposed to be from a reputable company,  as you represent yourself to be, you should be able to trust what you are being told from the individual on the phone when you are signing.   We were given false and misleading information,  and he rushed us to e-sign the document.   There was no mention of a contract,  we were told the machine was free, there was no mention of fees other than a $49.95 fee for transactions that were ran on the machine each month for *** which would begin in November, which is shown in the contract.   When we called about the fees, we were told by the billing department and ******* ***** that we were billed for October and November.   According to *** ****, we were billed for November and the other fee was for dormancy fees. Since we haven't used the machine,  there is no way I set up a Clover app as you've indicated.   You put us in the contract with Clover, so to say you have no idea what their charges are is an absolute lie.  I am not the only one to complain about your business practices.   A contract is invalid when it is based on false pretenses.   This contract was signed under duress, and fraud was used to encourage the decision making.   When we spoke to *** *****, he laughed when asked if we couldn't trust that ******* ***** was telling us the truth when we signed the document.   He made our la said we were stupid
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/02/2024

  When the agreement was sent to you on Sept 23, 2024, the charge were clearly stated for credit/debit transactions and EBT transaction on pages 2-4.  The equipment price was stated on page 6. This is what your signed copy shows. This equipment was installed on Sept 30 and at that time ****** was walked through how to use it.  Billing typically begins within the next billing cycle  (ie October) This was also set up as a wireless connection at the time of install, which does have a fee attached to it by Clover.   And from the records we have it seems that that was  a change from the original order.  It is probable that that is the app fee you are referring to. And your dashboard on the Clover would've reflected this.

  We're truly sorry for any miscommunication that might have occurred over the phone, but that is why we send everything out in writing.  We encourage people to take the time to read this and ask whatever questions they have.  The first we heard of any unhappiness was when you called in to cancel.  We had even reached out when we saw that you weren't using the machine and were told that you weren't open yet.  And there were further opportunities while texting was occurring over your EBT application as well.  We would've been happy to work with you on whatever issues we could.  As it stands now, your option is to discuss this with the leasing company and Clover.

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22550438
  
  I am rejecting this response because:  We were contacted on September 30th to set up the machine.  However,  there was an issue regarding whether the machine had a *** card because that was needed for the wireless connection which WAS requested on the initial order.   There was no mention of an additional charge.   We were told we would receive another call once they were could figure out how to set the machine up after resolving the *** card issue.   That call never happened; therefore, we were never shown how to use the machine.  As I mentioned in my previous response, this company has continuously lied.  Why should I contact Clover when VMS signed me up with them? Clover advised me to contract VMS.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VMS are scamming customers by lying about pricing options (I felt as if I was purchasing a vehicle, not an electronic device). ********************** sent several contracts that showed different prices and are rude when client begin to ask questions for clarity. Once device is purchased this company calls at least 4 times a day to activate the device, because thats how they are compensated. Price Gouging

  

  Business Response

  Date: 11/21/2024

  Sorry that this wasn't as simple as you hoped.  We do try to make it easy for business owners, but  there are a lot of choices that need to be made as to equipment and services needed, and that means different pricing options.   And yes , we do call  to get the equipment installed -  there are times when there's  a connectivity issue or the machine has a tech issue and we don't want you to discover this the first time you go to use it with a customer.    I would recommend calling our Customer ********************** department   to discuss  what we might be able to do to help you out.   ************

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have known not to sign up for this when they were so pushy to get me signed up. I was looking for help to accept EBT. They assured me they would make this happen. I signed up....never got to the point I could accept EBT and have paid over $60 a month for 3 years when I don't even have their terminal plugged up. They don't tell you there is a very high cancelation fee if you cancel before 3 years. But my 3 years is up and I can't get a response from the company and my last bill was over $80. I have paid over $2000 for absolutely nothing. And they make it very hard to cancel. I got in touch one time and she told me I had to write a letter and mail it to cancel. REALLY!!

  

  Business Response

  Date: 08/07/2024

  We're sorry for any confusion on this.   We cannot guarantee that the **** will approve you for EBT acceptance.  All we can do is help with the lengthy approval process to make it easier for you.  Your processing accounts were cancelled with us at no charge, so the money you're referring to is most probably the leasing payment for the equipment.   That needs to be addressed to FDGL, the firm we resell for.  You can reach them at *********. The request for a letter is not unusual by the way.   Since all documents related to credit card processing services are in the name of the owner, verbal authorizations are not accepted for security reasons.