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Business Profile

Debt Relief Services

Turnbull Law Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

This business has 1 alert

Complaints

This profile includes complaints for Turnbull Law Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Turnbull Law Group, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 113 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JULY 21, 2022 After my account was closed due to early completion of the program was supposed to receive the amount of 316 plus as a return from my dedicated account. I have been calling and in the mean time the amount due back has changed as well as to the location of my refund. They have also claimed to have closed the account earlier on when I called and request closure; just for me to later find out that it had not been closed at requested time. Also after the amount of payoff changed three times.

      Business Response

      Date: 08/16/2022

      Thank you for the opportunity to respond to ****************** concerns. Upon reviewing the complaint, we contacted ************** on August 11, 2022, to address his concerns. Turnbull Law Group has collaborated with the correct department in order for the bank to reissue the check and verify the check amount. We encouraged ************** to reach out to his ************ of contact at Turnbull Law Group should he have further questions.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in debt relief a year ago this month. I have added all monies to my dedicated account to pay off all of my debt three weeks ago. I have only received two to three settlements since then. I need my account settled and all refunds to me processed immediately. I have sent three different emails asking for a manager to contact me with no response. I need this taken care of immediately I have other urgent matters I need attend to and cannot due to this debt relief. I have given them ample opportunities to complete my account with no regards to completing it.

      Business Response

      Date: 07/27/2022

      Thank you for the opportunity to respond to Ms. ******* concerns. Upon reviewing the complaint, we contacted **************** on July 26, 2022, to address her concerns. We were able to cover the accounts that **************** mentioned, coming up with unique solutions for each account as needed.  We will stay in touch with ****************, until this situation is completed. We encouraged **************** to reach out to her direct point of contact at Turnbull Law Group should she have further questions.

      Customer Answer

      Date: 07/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Turnbull Law Group, LLC is NOT a BBB Accredited Business.

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