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Business Profile

Health Care

Advocate Health Care

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Advocate Health Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advocate Health Care has 29 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This practice stopped taking my insurance, so I opted to see my physician and pay cash. I was told the visit would be $202.00 prior to the visit. After the visit, in which I had trouble connecting the tele visit sound for the first 5 to 7 minutes, I was charged $285.00. When I called to inquire, I was told that the visit was time stamped in which I am sure I was billed for the time in which the physician and I were trying to work around the new platform and obtain sound so the visit could continue. This is not how you bill for visits or for the insurance companies for sure. I work in the field and this in my opinion could be insurance fraud. I am currently in talks with **** to see if there is a way to dispute this bill. So sad that healthcare has come to this. In the practice I work in, we would give our patients a discount for cash, and never charge them more than what was told to the patient.

      Business Response

      Date: 07/07/2025

      Hello,

      Thank you for the opportunity to review this concern.  We were able to work with Ms. **** towards a resolution.

      Illinois Patient Billing Contact Center Manager

      Customer Answer

      Date: 07/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ****

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently a patient of an Advocate Healthcare doctor ****** ********* ************ who I like a great deal. Never having missed an appointment with doctor ********* I called his office many times leaving several messages with his staff I was going out of town for my appointment in July and would not be able to make it never receiving a call back from anyone. I called doctor *********** office again recently and was told he had an available appointment all of a sudden 05-27-2025 which I accepted. My mind has been ***** since a fall I suffered 12-25-2022 and forgot my appointment yesterday with doctor ********* never having missed an appointment previously with his office. I also recently had an appointment in the same office as doctor ********* with doctor ****** ******** having called and left voice messages I would not be at my appointment ************ which I was told 'they did not receive my messages.' I received message to my email from doctor *********** office I had 'missed' my appointments with doctor ********* which I did in fact but as well with doctor ******** which I did not calling and leaving messages I was unable to make my appointment with doctor ******** the following day. In the email I received from Advocate Health I was told I missed three other appointments with physical therapists at Condell Medical Center which I did not at all addressing this both with Condell Hospital and one of the physical therapists **** *******. It is still showing missed physical therapy appointments which I did not factually along with a missed appointment with doctor ******** I did not as well. As a result of simply mentioning to physical therapist ******* ******* I was addressing antisemitic issues on Instagram while being treated I was then followed by hospital staff security and watched every time I entered the facility which I also addressed. I would like someone to contact me about these matters as I missed no appointments other than doctor *********.

      Business Response

      Date: 05/29/2025

      Hello,

      Thank you for the opportunity to review your concerns.  I forwarded your concern to the appropriate teams to reach out to you to discuss further.

      Illinois Patient Billing Contact Center Manager

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Provider mailed my notices of payment to the incorrect address, and admitted they mailed the notice to the incorrect address, yet assigned the debt to the debt collector and refuses to take the debt back because they did not get a return to sender. Now the collector is also mailing everything to the wrong address, but there is no way for me to stop the harassing phone calls. I am fully able to pay what I owe, but I simply forgot after looking at the online statement way back in January then not seeing or hearing anything for months. I did not receive any of the mailed notices for four months, and Im still not receiving any debt collection notices. I promise I will immediately pay it if they take it back from collections. Its not worth all this! Also, Advocate assigned the full billed charges of services as the debt, rather than the amount I owed after insurance, meaning Advocate immediately sold the debt to the collector prior to billing my insurance company at all. That is not correct, because I did not owe Advocate full billed charges at any point.

      Business Response

      Date: 06/10/2025

      Hello,

      We have spoken to Ms. ********* and explained her balance to both her and her insurance carrier.  We can close this concern.

      Illinois Patient Billing Contact Center Manager

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/27/2024 I went to my doctor and was ordered a sleep study. He took 2 days to search for a hospital that my insurance covers. Then when I make the appointment 2 weeks later I get a letter saying I don't have insurance. I give my insurance then on the day of the sleep study they again said they didn't have my insurance. They then made me sign a document saying I'm responsible for the bill. I asked this isn't what was agreed upon for payment and the doctor said because your insurance wasn't on file we have to have you sign this and then you'll pay the deductible of your insurance once it gets processed. After this I get told my insurance wasn't covered and I have to pay the full amount. Nobody before said my insurance wasn't covered. Not the Doctor *** referred me, nor the Doctor *** gave me the service. Nor the people on the phone I gave my insurance to. They simply keep saying you signed this form that you'll pay it when I asked will I pay this full amount and the Doctor said no. This wasn't even a life threatening procedure, I did not need it. I did not benefit from it. I did it from recommendation from my Doctor *** didn't even check my insurance properly. I feel as though I have been lied to and mistreated in the billing process. I keep asking for assistance for this bill however they just say you signed this form that we lied to you about so you can't get assistance. This is grossly incompetent from the Doctor's part where she lied about the form.

      Business Response

      Date: 05/08/2025

      Hello,

      Thank you for the opportunity to review.  We worked with the patient directly regarding this concern.

      Illinois Patient Billing Contact Center Manager

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ADVOCATE MEDICAL GROUP, ****************************************. IN ADDITION, I HAVE BEEN GOING THERE SINCE 2023/2024. THE SERVICE IS A MESS. FRONT DESK STAFF AND PHONE HAVE HORRIBLE ATTITUDES OVER THERE. MY DOCTOR IS CORTEAU *. *******. IN ADDITION, HE HAS BEEN MY PRIMARY SINCE 2023/2024 YET HAS NOT CONTACTED ME UNTIL 2025. I MADE SEVERAL TO THE MANAGER ******* KARKA OVER THERE, WHO STILL HAS CONTACTED ME IN ADDITION TO ADDRESS MY ISSUE. I GOT UPSET OVER THERE, AND I HAD A PHYSICAL EXAM, AND HERE IT IS GOING ON TWO YEARS, AND THIS DOCTOR, IN ADDITION, HAS BEEN IN CONTACT WITH ME. THE MANAGER WAS THERE TODAY, MAY 5, 2025, AND THEY LIED AND SAID SHE WASN'T. COMING TO THE POINT, I DON'T LIKE THAT OFFICE, AND MY BLOOD PRESSURE WAS A LITTLE HIGH, AND THAT IS BECAUSE I GOT UPSET. IN ADDITION, HOW WAS THE MANAGER THERE YET REFUSED TO SPEAK TO ME? I WAS THERE FOR BLOOD WORK AND A PAP TEST. AT THIS POINT, WITH THAT TERRIBLE STAFF WHO NEEDS SERIOUS MEDICAL TRAINING, I DON'T EVEN WANT TO GO BACK.

      Business Response

      Date: 05/15/2025

      Hello,

      We have made several attempts to reach the patient to discuss her concern.  She has not returned our messages.

      Illinois Patient Contact Billing Center Manager

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Christ for routine gynecological exam. ******** said the exam was coded incorrectly. They recorded it, but they still left the exam coded or listed as a preventative exam. It shouldve been yearly routine exam. Christ refused to change it, and ******** said it was not coded the correct way. it to be a duplicate to ********. Christ said it is correct and to contact ********. ******** said I have to contact Christ. Christ is still charging me $352 for this visit and ******** has already paid their portion.

      Business Response

      Date: 05/15/2025

      Hello,

      Thank you for the opportunity to review this concern.  We have worked with the patient directly with a resolution.

      Thank you

      Illinois Patient Billing Contact Center Manager

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back on March 24th 2025 I began to reach out to Advocate Health Care regarding my lieutenant pros eye drops and why the prescription was never filled or put through from my doctor. After multiple messages and multiple times with me reaching out finally on April 24th after no answer from them at all they told me I had to figure it out on my own. I figured it out on my own no thanks to them and I asked them to Simply put in my prescription for ******************. Instead of the 180 tablets that I've been getting prescribed for years somehow the doctor or advocate only put in for 90 tablets. Just my luck to Pharmacy said I can't return what I already picked up so now the quantity is split up and I have to pay more money because of advocates further failing of simple procedure. This is a poor example of healthcare because clearly they have no care at all for me. To add insult to injury after a month of not having my eye drops and probably going blind, they got my ****************** prescription wrong and now I have to pay more because the prescriptions are split up.

      Customer Answer

      Date: 05/05/2025


      Better Business Bureau:

      This place has still not contacted me about the month-long ignoring me about my medication. I'll be making a complaint with the Illinois Department of Public Health.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'VE NEVER ONCE GIVEN ADVOCATE HEALTH CARE ADDRESS ******************************************. THIS IS A BUSINESS ADDRESS, AND I'VE NEVER GIVEN IT TO THIS CORPORATION. I DON'T EVEN GO TO THIS FACILITY, SO YOU HAVE OBTAINED IT ILLEGALLY, AND I WILL PURSUE CHARGES IF YOU DO NOT IMMEDIATELY ELIMINATE ANY AND ALL INFORMATION THAT YOU HAVE ASSOCIATED WITH IT. YOU ARE TO IMMEDIATELY CEASE ALL SOLICITATION TO THIS ADDRESS AND DELETE ANY DATA ASSOCIATED WITH IT. IF NOT, I WILL FIND AN ATTORNEY TO SUE YOU. CONFIRM THIS HAS BEEN TAKEN CARE OF IMMEDIATELY.

      Business Response

      Date: 04/21/2025

      Hello,

      Thank you for the opportunity to review this concern.  We are unable to locate a patient with the Michigan address in our billing system.  If you could please provide more information, we would be happy t investigate further.

      Illinois Patient Contact Billing Center Manager

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a bill, 2 months after all other bills. This one is for ******* cents. Unlike the other bills this one is not Itemized so I called their hotline, **************. While trying to get ahold of someone instead of getting a person I was given a constant menu loop. Which would not get me to a person...I'm not paying this bill until it's itemized. 

      Business Response

      Date: 04/16/2025

      Hello,

      Thank you for the opportunity to research your concern.  We are in the process of updated our automated phone system.  

      Illinois Patient Billing Contact Center Manager

    • Initial Complaint

      Date:04/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed for an emergency room visit to Advocate Christ Hospital. The bill is over $900.I tried to setup a payment plan over the phone and was told I had to make an $80 monthly payment.I explained to the representative that I could not afford $80 but I can afford $50. I was told that $50 was not acceptable , it had to be $80, or I would not be put on a payment plan.I emailed the CEO of Advocate ****** ***** (11/5/2024) and explained the situation. A few days later the billing system accepted the $50. I continued to make payments. After the 3rd payment, the account disappeared and now the ********************* collection company is contacting me. I reached out to ****** ***** again (1/28/2025) and the email was rejected.

      Business Response

      Date: 04/21/2025

      Hello,

      We are working directly with the patient.  I am confident we will resolve her concern.

      Illinois Patient Billing Contact Center Manager

    Advocate Health Care is NOT a BBB Accredited Business.

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