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Business Profile

Health Care

Advocate Health Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Advocate Health Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advocate Health Care has 29 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a colonoscopy on 2/15/22 According to my medical records on file for that day. I was given a drug I am highly allergic to twice. Charged for it. as well as multi charged for same line items. I have asked multiple times for the hospital and staff to correct this record. Instead of correcting it. I was sent to collections. My **** is paid in full with AAH, I have no negative balance. (Confirmation number **********) As of now AAH IL Masonic has medical records that if unchanged could harm or kill me in the future/

      Business Response

      Date: 08/02/2022

      Hello,

      We are aware of ********************** concerns and we are working directly with him.

      Illinois Patient Billing Contact Center Manager

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17652199

      I am rejecting this response because:

      Billing has nothing to do with this. How would the ****************** AAH have any involvement with improper charting, or the **** giving the wrong medication? Charting is Medical Records. Nurse Anesthetist is the **********************

      Also, AAH billing department is not "working with me directly" (as stated). I've received no communication from Billing except for a $67 + dollar charge that I was told to pay immediately. AFTER they sent a $1300 + dollar charge to collections. Both are paid, even after making monthly payments while waiting for the medical records to be corrected. I have a "Zero Balance Due" with AAH, Though the charges are incorrect, because the charting and medication given are incorrect.

      AAH Billing got the full amount charged... for incorrect service rendered.

      Sincerely,

      *****************************

      Business Response

      Date: 08/05/2022

      Hello,

      To protect our patients privacy, we have addressed ********************** concerns with him and consider this matter closed.

      Manager, Illinois Patient Billing Contact Center

       

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17652199

      I am rejecting this response because:

       

      My name is not ********...the matter is not closed. You cant even get my name right.

      Do you even know what this case about?

      Can you give me any indication that you K ow what patient this is.

       

       

       



      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.ADVOCATE HEALTH CARE ACCT #: ******* BAL. $390.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 08/01/2022

      Hello,

      We sent **************** a certified letter on 6/23/22 requesting that he contact us regarding a previous inquiry to the BBB  A direct phone number was provided for his convenience. It was delivered and accepted on 6/30/22.  We have not received a call as of today.  We need to speak directly to **************** to resolve all of his concerns.  We protect our patients privacy.

      Illinois Patient Billing Center Manager

       

    Advocate Health Care is NOT a BBB Accredited Business.

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