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Business Profile

Restaurants

Cooper's Hawk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Cooper's Hawk's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cooper's Hawk has 10 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please cancel my membership.

    • Initial Complaint

      Date:01/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ***** 2024 I placed an order for 3 bottles to be picked up from my membership account. I called the Tampa location ahead to verify if I, the member, needed to be present. The location told me no, simply provide the name of the person picking up the order. A month or two later I checked my account & noticed a significant number of bottles missing. After several *************** complaints, corporate emailed that 3 Magnum bottles & 38 regular bottles were swapped out for a pickup on 11.06.2024. There was no mention of the order I placed on 10/31 despite having an email confirmation but nothing for the 41 bottles on 11/06. I always carry my card, always, despite mostly being bed confined. My partner, on the account, whose ID should be required, made no purchases as they are unaware of the process. Left vm for corporate. I received a call from corporate on the same day this time, *****.2024, to discuss my concerns, to request a formal investigation, & review of video surveillance to identify the thief. I detailed the order of events & to review my history over the past 7 years. It will be minimal & 100% of the time I was present. Thus the reason for me calling to verify if my presence was needed for the 3 bottle pickup. At the conclusion of the call with corporate, on *****. 2024, a Superior was to contact me via phone on Tuesday, December 31st. It never happened. Matters like this should be taken seriously as membership dollars, purchases, security, and accountability matter.Cooper's Hawk has willingly accepted 7 years of payments through my full body paralysis, lower body paralysis, regaining mobility, loss of lower body movement again, and a current inability to consume any alcohol of any kind. I believed in the brand that much despite what I've being battling for 7 years. It's a slap in the face not to take the time to listen to follow-up, honor requests, wanting ensurance of consumer ******************* protection. I keep reaching out and no updates.

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** **** health Llc is charging me $39.95 and I never authorized this . Plz close my account now

    • Initial Complaint

      Date:08/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Second time charging me. I don't know what this is I didn't sign up for anything. Did not authorize any charges.

    • Initial Complaint

      Date:08/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking through bank transactions and noticed 2 charges from this company on 7/29. I have never heard of this company and the charges were not authorized. I googled them and found a webpage. The chat robot offered to have me talk to a customer service representative for a $5 charge! They already charged my account without my permission. I called my bank and there were 3 more charges! (5 total). How does this business get away with randomly charging peoples accounts without their knowledge or permission? I have to get a new debit card now.

    • Initial Complaint

      Date:08/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed ***** from Coopers Hawk Hea on August 3rd 2024. I have never heard of the company nor gave my consent for them to withdraw money.

    • Initial Complaint

      Date:07/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never heard of this company I was charged ***** this morning but my friend stopped the charge

    • Initial Complaint

      Date:07/20/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/20/24 Coopers *********************** attempted to charge one of my credit building accounts. Luckily the payment was declined. I have never heard of Coopers Hawk Health Llc until today when I received the notification of declined payment. I did not authorize Coopers Hawk Health Llc to charge ANY account under my name or anyone elses. I am unsure of how Coopers Hawk Health Llc got my account information in the first place. I did not knowingly nor willingly supply Coopers Hawk Health with any information pertaining to me.

    • Initial Complaint

      Date:06/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed ***** twice in the same day. I never authorized any charges, I never subscribed to an account with them. I want my money back and to stop being charged for something I never agreed to.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im trying to delete my data and online account, and the app is not letting me. Coppers Hawk will not respond to my calls! They need to delete my account and data!Member ID: *******

    Cooper's Hawk is NOT a BBB Accredited Business.

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