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Business Profile

Restaurants

Cooper's Hawk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Cooper's Hawk's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cooper's Hawk has 10 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cooper's Hawk Health Winery ************* ** has taken ***** twice out of my bank account and want it to stop

    • Initial Complaint

      Date:11/14/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/21/2023 $1.00 was deducted from my checking account.On 10/28/2023 $39.95 was deducted from my checking account. On 10/27/2023, my bank fraud center contacted me questioning the charge. I disputed the charge then, because I am not aware of Cooper's Hawk. I have contacted my bank again since the charge went through. Now, I am seeking restitution from the business.

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never heard of this company before but they have taken $39.99 out of my bank account for the last 3 months. I have sent numerous emails where it stated I would recieve a response within ***** hours and heard nothing. I want my money returned and them to stop taking money from my account.

    • Initial Complaint

      Date:10/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At least 3 x Coopers hawk no money out of my account that was not authorized I am not a member of their club I notified my bank right away of this fraud the company needs to be stopped from doing this to other people

    • Initial Complaint

      Date:09/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the ** wine club. Three bottles monthly, $64.99/month, so about $780/year. A recent email said there are 8 bottles ready for me, plus a $25 (spending) reward. I thought the 8-count was low; possibly correct? The next day a ** email said there are 5 bottles ready and spending needed to earn a $25 reward. Three emails, five telephone calls three email requests to review the account - all over the last two weeks - have resulted in NO ability to reach a person, NO return call to the telephone messages left for them, no response to emails, no response to inquiries using their website contact form.

    • Initial Complaint

      Date:03/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My points are not being taken into account. I should have enough points now for a free bottle.My ID is *******. I am so upset that I am trying to now delete my account on the App and it is not letting me, and when I call CH, no one answers their phones. help!

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, Jan 24th, I was at dinner with another person and we asked for separate checks. When we were finished with dinner, the server brought one check anyway. We asked again to pay separately and then were asked "do you want me to just split the bill in half?" to which we said, firmly, NO - we want to pay separately. The server then said that she could take our cards and split it at the computer. The other person initially said she wanted to see separate checks, but the server assured that she would split them by what we ordered and not down the middle. We both gave the server our cards - two separate credit cards - and she later returned with our receipts to sign and we both filled them our accordingly.Several days later, on my credit card account, I noticed I was charged twice for my bill. However, one charge was $76.19 and the other was $76.99. The total I authorized, with tip, was $76.19. I contacted the person with whom I had dinner to see if they were charged and after looking at their account they were charged once, for $76.99. When I contacted the restaurant to tell them the situation, the person looked up my card number and saw that I was in fact charged twice. I was told I would receive a credit within 3-5 business days. That was on 1/26. After the seventh business day of not getting a credit, I contacted them again, and this is where things went off the rails.I was told by a different manager that it was MY RESPONSIBILITY to come into the restaurant with a copy of both receipts to prove that I was charged in error. Even though it was their employee that made the mistake, I am responsible for making a trip TO THEM and meanwhile they have an extra $76 they shouldn't have due to THEIR MISTAKE. Additionally, I was treated as if I was trying to scam them out of money. I should not have to make any trip when they can see the extra charges in their system, according to one of their own employees with whom I spoke on my original call.

    • Initial Complaint

      Date:12/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tonight I dined at Coopers Hawk. I am a member of the wine club. A friend who had never visited was also there. My waitress mistakenly let the bottle drop & the glass of wine was knocked over and hit me in my mouth. Luckily it didnt break my front teeth. The wine spilled all over the table , my face, the seat, and it ruined my sweater. I didnt make a big deal out of the accident, because I try my best to bring good energy to a negative situation. The waitress immediately cleaned up and apologized. She tried bringing a replacement glass of wine. I told her that we needed an entirely new bottle. She talked to the mgr on duty who agreed that we would get a new bottle and the meals were on the house. My $120 sweater was stained with red wine (night jar). My pants were wet, and my face and hands were sticky. The mgr talked to us, and apologized. I made it clear that it was a *********** wasnt angry as I did not want to be responsible for the waitress losing her job. After eating our meals, we asked for dessert. The waitress came back and said that the mgr had closed out our ticket, and we would be responsible for anything else that was ordered. We never asked anyone to close out our ticket. After talking to the manager again, her attitude suddenly changed from "We are so sorry" to "I have done what I needed to do & we owe you nothing else." After being publicly humiliated, had my sweater ruined, and having to cancel my plans for the rest of the night due to wet clothes and a ruined sweater, you manager decided that we (two black women) needed to be satisfied and go home. She was very disrespectful & treated us as if we were at fault. My friend decided not to become a member or to even purchase a bottle to take home. This is not the way to treat customers. This is the third negative incident at this Coopers Hawk restaurant. Ive been a member for months. And, I do not appreciate the attitude and blatant disregard from your manager. On the way out, the bar tenders and hostesses were very apologetic and in disbelief of how the manager treated us. Im beginning to think that racism influenced her attitude. I know for a fact that had I been a member of the white upper class here in **************, she wouldnt have dismissed me as a paying member and customer. I will be contacting a lawyer as I have been publicly humiliated and disrespectful by a Coopers Hawk manager.

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hired by Coopers Hawk Aug 29. Decided to not accept management position at existing job to work at CH. Orientation to happen Sept 12 but was not informed it was 4 days and I had to complete the other job obligation. Was told to come back Oct 4. They had taken me out of the system and did not have my training material available. Was told to come back Oct 25 and call 1 week in advance where the ** proceeded to berate me, say they were going in another direction and as I tried to remind him of the events he abruptly cut me off and hung up. I am out of pocket $2000 signing bonus, income lost for a number of weeks and uniform cost of $100. This was very unprofessional, unnecessary and upsetting. If for nothing else ensuring this does not happen to other good people is important

    • Initial Complaint

      Date:09/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the Life Balance Salmon with no sauce and an extra side of ********** for pickup. I was advised that my order would be ready at 8:30. Upon my arrival I was advised that I could pay because my order was still not ready. After waiting, the young lady handed me my order. Prior to exiting the location.. I could smell tomato sauce (which I have an allergy to.) I opened the bag and my Salmon and Mash was drenched in tomato sauce. I immediately walked towards the desk that sits in the middle of the restaurant. 5 employees were behind the desk and not one person acknowledged my presence. I then asked if anyone was a manger. One of the women workers said yes. I asked if she could read the label that was on top of my dish and compare it to whats in the order. She completely read it wrong suggesting that I didnt want **********. I advised if she could read it again. She then said Ill be back. After waiting yet again she eventually came back and handed me my dish. She was extremely nonchalant about what had occurred. I explained that I am allergic to tomato sauce and cant come into contact with it. She then immediately pointed out that was not mentioned on the ticket and that if I have this life threatening allergy then I should mention that. I was completely appalled and disappointed with how this manager choose to treat me. If I request no sauce its not my error if your chef puts sauce on my food. I have been a long tome customer of ******************** Hawk. I have a history of ordering this dish. This manager took her authority and decided to place the blame on me for having a food allergy.

    Cooper's Hawk is NOT a BBB Accredited Business.

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