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Business Profile

Wholesale Plumbing Supplies

Elkay Manufacturing Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Elkay Manufacturing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elkay Manufacturing Company has 17 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a water chiller November 2020 and it has a 5 year warranty .When I put in a claim they said machine was manufactured in 2019 and out of warranty . Imagine you buy an expensive product and has a 5 year warranty but it was sitting in the retail store for 4 years so that means warranty is only good for 1 year. To me this is fraud

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to express my deep disappointment and frustration with the way Elkay has chosen to handle a legitimate warranty concern. I purchased an Elkay sink in 2018 from ******************** Plumbing in ************, ********, based on Elkays reputation as a top-tier manufacturer and under the good faith assumption that your company stands by the quality of its products.After only five years of normal household use, the bottom of the sink has started to corrode and crackan unacceptable outcome for a product of this cost and supposed quality. This is not normal wear and tear. It is a clear sign of a material or manufacturing ********* make matters worse, when I reached out for warranty assistance, I was sent a box of random black rubber squares with peeling adhesive18 of them tossed haphazardly into a box with no instructions, purpose, or actual solution to the issue at hand. I cannot begin to understand how this constitutes a valid remedy for a cracked, deteriorating sink.This response is not only inadequateit is insulting. I spent hard-earned money on what I believed was a durable, high-end product. I even went further to purchase Elkays own custom accessories, demonstrating my commitment to the brand. If this is how Elkay chooses to treat its customersby ignoring clear defects and offering irrelevant materials as a so-called solutionthen I can assure you this will be the last Elkay product I ever purchase.Furthermore, I will be sure to share this experience publicly so others are aware of the poor product longevity and lack of customer support. This is not just a defective productit is a failure in service and accountability. I expected better from a company of your stature, and I am calling on you to make this right.I request a proper resolution, including either a replacement sink or a meaningful remedy that reflects the terms of your warranty opposed to the bad faith remedy carelessly taken here. Regards ******* *****

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Polaris Sink purchased: October 12, 2017 Polaris Sinks P428 White D-Bowl AstraGranite Kitchen Sink Elkay purchased Polaris and therefore purchased all Lifetime Guarantees for their products.Sink cracked in January 2025 **************** asked if I poured cold water over hot water causing a thermal crack - NO Manufacturing told me that pouring cold water over hot water WOULD cause the thermal crack. Conflicting responses.They cannot replace the sink as they do not have it anymore. They offered to pay for the original sink at $398 or I could buy a new stainless sink from them at $3800. Then they decided they could not refund $398 as it was a Polaris Sink and not an Elkay Sink. I chose to refinish the sink from Miracle Method at $1025 as I could not find another sink to fit my granite and can NOT afford to replace all the granite in my kitchen. I am requesting they pay for the refinishing of my sink.

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased filtered-water faucet from Elkay, product #LKAV7051F. Filter does not install as indicated in installation manual, specs, or video tutorial. Multiple email requests (1/24, 1/25, 1/31, 2/8) assistance (specifically replacement filter and replacement filter-holder for wall) have not resulted in any help.Multiple phone calls have also resulted in no help - each customer service rep telling me the person who can actually help will call me later. No return calls.I paid a lot of money for a filtered-water faucet, but there is no confirmation that I'm actually drinking filtered water.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three years ago when we were redoing our kitchen we bought an Elkay sink from ********** (quartz classic undermount composite 33" rounded offset double bowl, greystone color). Now, three years later, there is a small crack in the sink; it hasn't made the sink unusable yet but I'm afraid the crack will get bigger. In any case, a quality (and expensive) sink of three years should not have developed a crack. This is clearly a manufacturing issue. I am asking that the manufacturer stand by its product and replaces the sink at no cost to me. I can provide a copy of the purchase order and a picture of the crack if need be.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sink I bought had a manufacturer's defect and I seek $50 in payment for dealing with this defect. I have contacted ELKAY twice with all the details including pictures and ELKAY has not responded.

    Elkay Manufacturing Company is NOT a BBB Accredited Business.

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