Complaints

This profile includes complaints for Illinois Remodeling Consultants LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Illinois Remodeling Consultants LLC

  East Peoria, IL 61611-1374

• 

  Illinois Remodeling Consultants LLC

  801 Meadow Ave Fl 2 East Peoria, IL 61611-2926

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "3 week" job started probably 6 months ago, and ***** cashed the most recent check 2 months ago that was meant to be for the end of the job. Upon collection, ***** recognised that there were still areas that required completing, and that they would be rectified in 2-3 weeks. It has become apparent this is not happening.
  
  ***** committed to fixing the vinyl planking that was not settling on the concrete floor, to re-pin the trim paneling, and to caulk the trim. None of this has been done.
  
  It even seems that he has blocked my number in his phone and his office's phone. ***** has made no attempt to deliver on his promises.

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/22 I hired IRC to remodel bathroom. I told them I had the materials I wanted in mind and I would prefer to pick the major items out myself. They said no problem, save my receipts, turn them in at completion and the money I spent would be taken off of the bill. I asked for an itemized bill, but they gave me the run around. I met with the designer, he told me they might be able to start earlier on our project which was actually the following week. I told him I was concerned that I could have all the materials here that fast. He told me not to worry, they have many things to do in the room before they would need the materials. I again asked about the itemized bill and he told me he needed to check with the owner, Scott. When I didn't hear back, I called and was told I had the wrong idea about how this works. I told him that is not what was promised to me when I hired them and the circumstances I signed a contract under. I told him I felt they were being deceitful and were trying to pocket the money. He then told me they deserve to make a little money off the materials as well. I told him you don't when I'm doing all the work to order them, pick them up, and paying for it all and that is not what was discussed. Within a short time, the Scott called me to say the designer just misunderstood, that is not the case & you can purchase the materials like I told you originally and I will refund you. Scott told me we would just stick with our original timeframe, but when that was approaching, I called him to see when they start. He told me he wouldn't start the job until every single piece of material was at the job site. We set up an in person meeting which turned ugly. We asked about getting our money back, he said couldn't answer, he would have to look into it. We contacted a lawyer who sent 2 letters that returned for incorrect address. He was able to finally locate them, but they never responded to his letters. They have done no work and kept our deposit of $9,450

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of July '22 a wall burst in the bathroom wall of my condo and as a result mold was found, as well as water damage to the inside structure, and other small places surrounding the bathroom. I put in an insurance claim and the mold was remediated by another company which involved taking out my shower, cutting open walls and ripping up some linoleum and small patches of carpet.
  
  I then hired IRC in mid-September (specifically ***** *******, the Senior Consultant) to manage the repair of the bathroom, part of the living room, part of my bedroom and a utility closet. They were paid $12K to repair the bathroom which involved putting in a new shower pan, surround, etc., as well as new drywall and painting. For the other parts of the home it was also drywall work as well as some painting
  
  During the process of my unit being repaired and after I did an initial walk-through with *****, I noticed a lot of issues with the job (bowed walls, terrible caulking, drain in shower not put in right, shower door incorrect, painting not done, carpet not connected to the floor). I made note of these issue with him and he told me he would finish the job after awhile.
  
  It has been more than a month and ***** has been paid the full amount and my job is not more than 90% complete.
  
  I do have multiple texts and calls that have gone unanswered or ignored, and a contract that has not been fulfilled.

  Business Response

  Date: 01/27/2023

  I’ve tried to reply to the ******* email without success. *** ********* bathroom was done according to the contract he signed when we first met the job. He asked us if there was a way he can save money since it was an insurance job and I said the only thing I can do is pull out some of the work that was to be done and he could hire or do it himself to save money and he was fine with that. Mr. ****** after the job is done, asked me to put a bigger shower door in above normal, average standard size as well as he mentioned the texture from the new drywall in the existing drywall did not match exactly I told him that that was part of the work that we took out of the contract to save him money.  I was even willing to go back in accommodate and help him do so however with him filing a false complaint, and lying about what was said, and what was going on I am now choosing not to move forward with the free work. 

  Customer Answer

  Date: 01/27/2023

   I am rejecting this response because:
  This is patently false, and I have the texts to show this all

  ***** claimed that his identity was stolen and that all his money was taken, and that he had "bigger fish to fry" before he could get to my job and that he doesn't have enough money to finish the project, but that "he would not leave me hanging"  Quote: "...I am barely keeping my head a float and I don't have the extra funds to pay for the small things that need done over there. I'm trying (frying?) bigger fish and I will take care of you"   There are several additional things that are incorrect and a flat out lie about this response.   I don't even know what "...tried to reply to the ******* email without success" means. secondly, my name is spelled incorrectly, and the bathroom and the rest of the work was absolutely NOT done to contract (I have both signed contracts). There was no asking to save money, there was an ask on what was necessary and what was not necessary.    Things that are STILL not functioning properly:  The door on my shower is not installed correctly at all, the right size, or functioning properly.  The drain is loose/dangerous and lopsided  The painting is not finished in the living room (or started),  The carpet is still not tacked down There are holes in the wall of the bathroom where two pieces of drywall meet, there are pictures that clearly show that A piece of the wall by the shower that was not finished and the metal corner piece is still showing through. I am extremely disappointed and dissatisfied with this response and will be taking the next step of a civil suit. 

  Business Response

  Date: 01/31/2023

  The bathroom is done as the contract has stated. He requested more changes, and the business was going to accommodate. The complainant became angry when the new additional jobs weren't going to be done as soon as he would have liked. The initial job that was paid for is complete. The additional jobs were not completed, nor was he charged for them. This complaint was for additional jobs requested, not the contracted job.

  Customer Answer

  Date: 01/31/2023

   I am rejecting this response because:
  
  Again, IRC's response is categorically and demonstrably false: The issues that remain, and the portions that have not been finished are below:  note: this is not an exhaustive list, but the general rooms/projects the contract covered are below.

  1. Bathroom:

    Shower head installed 4 inches +/- lower than standard, which makes me have to hunch over to even get fully under the shower stream (see picture)

    Giant open seem in the wall (see picture)

    Unsafe and loose shower drain in shower (see picture)

    Incorrectly installed and incorrect sized shower door (see picture)

    Unfinished and unpainted portion of the wall to the right of the shower (see picture)

    Caulking is, at best, done to the level that one would expect from a novice (see picture)

     I NEVER said I wanted to "save on the cost" by not having the wall textured to match the existing texture (in the bathroom), this is categorically false and a gross misunderstanding on IRC's part to know what they are doing. 

   2. Closet in Bedroom:

  The closet was not put back together properly, the door to the closet was never put back on and the track was damaged during their "remodel" which is preventing the door from even being able to be put back on. 

  The closet rack/hanging bar is only supported on 2 sides and the center holder was superficially attached, but bears no weight of the bar which sags under any load. The center support was put into a thin piece of drywall and not a stud and not with any anchor which caused it to instantly fall out with any pressure applied and leave a hole in the wall where the screw was driven into ONLY drywall (again not a stud, and not even with an anchor)

  3. Living room: 
  

  The living room walls are not painted, have not been finished and the alcove where the damage was "fixed" has carpet that was not tacked down again and it just is loose, causing a tripping hazard, and eye sore and a general sense of these people cutting corners and not completing the job (see pictures for both)

  The above are just some of the examples of how the contract was not completed (you can see the contracts attached), as well I have texts from IRC stating that they ordered the wrong shower door and they are ordering another "but it keeps getting delayed". The size and installation of the door now allows water to escape because it is not squared to the frame and does not close all the way, on top of the fact it is about 7'' or more too short for a standard stand up shower door and I hit my head on it every time I get out of the shower.

  In preparation for my civil suit in small claims court (SCC) I have consulted with my lawyer and 3 different contractors. The contractors came out after IRC "finished" to evaluate the work (the work that again, is not finished)and they all were appalled that any professional company would do any work to this poor quality. They have agreed to provide cost estimates to repair/replace the poor work done by IRC, which will be provided in the amount sued for. The lawyer and contractors also informed me that IRC was likely in direct violation of the law ((815 ILCS 513/) Home Repair and Remodeling Act.-HRRA)  The list of issues I have had with IRC can go on and on, and this is just a small example of how incorrect ***** is with his responses. Additionally, I have all saved texts and correspondences from IRC discussing these ongoing issues, and *****'s "promises" to come back and finish.  Unfortunately, I was not a very good judge of character and my haste to choose a contractor to repair/remodel my unit clouded my better judgement. In hindsight, I should have dismissed IRC when they told me they ..."like to inflate insurance claims because it isn't the customers money, and they don't care about *expletive* them over". I thought it was a one-off remark about the bureaucracy and red tape when dealing with insurance claims, but now I understand that IRC's model is "take all we can from the customer and do the least amount possible. Then take the money and run" all while claiming any issue someone has against them is false, or disingenuous. ' *****'s entire philosophy and tactic is to gaslight you, talk out of both sides of his mouth, and make you feel like because you didn't hyper-manage him and make something known, that it is not his problem or responsibility to do it.
  For example, one would reasonably except and assume that when installing a shower the correct door would be put on and that it would be installed correctly...For *****, he put on A DOOR and it was "INSTALLED" anything else seems to be asking for more than necessary, or "adding things on"
  One would also assume that not having the drain flush with the shower pan would not really be a considered "finished", but to him, the drain is there, so the job is done.  Lastly, IRC, ***** ******* in particular is still in possession of my personal property (keys to my unit) and has not returned them. This makes me fear that he might duplicate them or use them in a nefarious way. I am asking through this channel to have my keys returned to me ASAP.
  

  Business Response

  Date: 05/09/2023

  See Attached:
  **** was completely happy with the work up until the point we told him we weren’t going to a scam the insurance
  company with him.  ***** had called us out there maybe three months prior asking about a bathroom and what’s involved how much it
  would cost.  We then receivet another call from ***** about three months stating that he had a water pipe that was cause “from
  his neighbors” so we gave him a bid and submit it to the insurance company.  The insurance company came back and gave him the go ahead to do the work as we were doing the work **** had
  pulled out some of the stuff that we were to do and I can only assume that was to keep the money from the insurance
  company .
  After we had completed the work order he then asked us to do extra stuff and submit it to the insurance company so he
  could in fact, collect more money. Once we refuse to do this, ***** started becoming agitated and started nitpicking
  every little aspect of the work we’ve done. All the way down to the measurement of how high his showerhead was,
  which in fact was the same height. It was before same thing with the shower door. We installed a standard shower door
  and to him it wasn’t high enough because he’s a tall person.
  Please see attached documentation of *****  and the completion form that he signed stating that everything was fine and everything was good.
  **** I believe is upset because we wouldn’t work with him to what I would call consider scamming the insurance
  company. IRC doesn’t do business like that nor do we condone it.
  Please let me know if I can be of any more of assistance. Please see attachment for completion form.

  Customer Answer

  Date: 05/09/2023

   I am rejecting this response because:Not only is this an abhorrent and blatant lie on the part of IRC and *****, I have never seen the document he attached one time in my life, and that is 100% not an original signature, digital/virtual/wet, or otherwise, and is either directly hand-forged or snipped from an existing document with my signature on it...which, I do not think is the case, because the only signature that is on anything IRC related is the contract attached to this case, and now to this reference note. This can be demonstrated EASILY on any document I have signed related to IRC/*****'s work.There are also numerous texts back and forth where ***** admits that the work is not done, and that he is supposed to come back and fix it. The fact that ***** still has my house keys AND that my signature was forged on a document has set in stone that I am submitting my case for small claims court and criminal charges with the Peoria Police Department for forgery of my signature on the document.I challenge ***** in court to bring this original signed document with him for substantiation and analysis, and to also provide me with a copy (because I have never seen this document, nor would I have ever signed this). As a result of my complaints and negative reviews regarding IRC and *****, I have been reached out to by customers of ***** who have experienced the exact same quality/communication/professionality issues as I have, and we commiserated about how we both "got taken" by IRC and *****. They have tentatively agreed to become part of the small claims suit to bolster the case and provide and outstanding amount of physical evidence.
  

  Business Response

  Date: 05/11/2023

  He did sign the forum. The changes he wanted done was requested only after the shower was put back together.  If he wanted the shower head up further he should have said something. If he wanted taller shower doors again this is something he should have asked for. I have completed everything that was in the work order. I’m not going to lie to the insurance company so he can get extra money in his pocket. I’ve been to court and you absolutely have NO ground to stand on. Once the contact is called in to place that will be all that is needed because it’s not not what you say l, it’s what is on the contact and I have fulfilled. as far a s calling the police, please go ahead. I have two spectate documents showing your signature and it’s definitely your signature. As far as other complaints yes we a couple but by in far a LOT less than we have good report. Unfortunately as a business owner we have to deal with people like yourself so your always gong to have crazy people making false claims. I was more than happy to have helped you with the extra work you wanted done and would have charged you cost on it. But once you started acting the way you did, well I’m not going to do NOTHING else except what’s on the contact. If you could have acted in a professional manor instead of going all crazy this would have been behind us. People reading this complaint will then look at all the satisfied customers and will put 2 and 2 together. I will not going to l respond to this anymore. If you’d like take this count. I’d more than happy to.  You wanted to skim as much as cam from the insurance and then want to sit here and pick out and complain about the work you got. You get what you pay for and I told you this when you are asking me how to cut cost. When you cut cost like you did you take out all the wiggle room a company has to do the extra stuff you want.I run a business not a charity. You can’t give someone $20 and expect them to a job that would cost  $1000. Skilled labor cost what it costs, materials cost what it costs so when you start taking stuff out.money you’re essentially cutting your own throw and I tried to tell you this multiple times.

  Customer Answer

  Date: 05/11/2023

   I am rejecting this response because:
  
  I believe the work and the texts speak for themselves, and I would love to see this "signed document' in real life, which can all be divulged in court, and that is 100% fine with me.The work that was done was shoddy, with no attention to detail, no thought of putting things together properly, and was clearly not done by anyone who knew what they were doing. I have explained in detail in the previous BBB replies, with pictures, the issues and the texts messages from you showing that the reason you didn't finish was your "identity theft issue"You took the last $3,000 money orders, and you ran, and now you are trying to back-peddle and intimidate and provide false claims/documentations. I will see you in court.