Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******When we got it back the next time the lift gate wasnt working (we reset it) and the brake calipers were thumping. They were not making any noise before or the last 2 times we dropped off the car. They took the car back again around February 3rd and its been sitting there since. My husband contacted them multiple times (3/20, 3/28, 4/7) with no response. They are either incompetent, or have sabotaged our car to increasingly charge us for repairs. It has not functioned properly since weve given it to them, and they keep returning it with new sounds and issues. Theyve had our car so long that we missed our emissions test and couldnt buy the license plate sticker and now we have to pay additional fees there. I want the $160 refunded, I want the car returned in a timely manner, and working properly. Calipers, power steering, and engine. Theres only around ****** miles on it, and we didnt have any issues until we gave it to them for the warranty work. Weve been talking with ****.

  

  Business Response

  Date: 04/09/2025

  **** will remain the point of contact, *** has authorized a replacement of the transmission to this vehicle at no cost to the customer.  Refunds for vehicle diagnostics are generally processed when the warranty RO closes.  In this circumstance, we can expedite the refund of the $160.  If done by credit card, it may be possible to issue directly back through the card.  If not, **** will issue a check through our office.  Please confirm the mailing address.

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my *** ****** off at *** Elgin on the approximate date of Feb. 03 2025 for issues with noises from the engine and while braking. One month later (Mar. 03) I reached out via text message to a number they provided to me for updates regarding the status of my vehicle. I received a generic response stating they are still diagnosing the problem. On Mar. 20 I reached out again via text, with no response. I again reached out on Mar. 28, with no response only a text back with my phone number (very confusing). I again reached out via text on Apr. 07 and no response. On Apr. 07 I called and spoke to a woman stating she'd take my name and number and someone from the service department would call back shortly with an update on my vehicle. No response or call was received. I am still waiting on a response. My vehicle's engine was recently reconstructed under ***'s power train warranty by *** *********************** Ever since the vehicle has been returned, I have had noises coming from the engine or brakes and either they are incompetent, or it feels as if they are sabotaging my vehicle, as they can only come up with excuses i.e. "it's the cold weather." These issues were not present prior to my vehicle have been worked on at *** *********************** I am requesting a response from *** *********************** a timeframe of work to be completed and my vehicle returned in working order, and safe to drive by myself and my family. Thank you.

  

  Business Response

  Date: 04/09/2025

  *********** has authorized a replacement of the transmission of this vehicle which will be performed at no cost to the customer.  The customer's wife sent in another complaint stating that they are in contact with our service manager, ****.  He will remain the point of contact and can advise on completion date.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Elgin Kia service on Saturday March 22nd for an oil change. I was advised that I needed $1100 worth of work which one thing was spark plugs. I had a new engine put in and was advised no other service was needed on the vehicle. Now being told i needed spark plugs when questioned the lady told me spark plugs were not installed with the new engine. I decided no on the work, came home and then later that night went out and my driveway was loaded with oil my car was leaking at a rapid rate, of course they were closed for the weekend. I was very inconvenienced by this had to pay for transportation all weekend as this is my only car. My driveway has multiple oil stains. Outside of *** towing my car back to fix their error I got nothing in return for their error. They were supposed to send someone to clean my driveway never happened. I have been a *** customer for over 10 years I was going to them for both of my Kias and its very disheartening to just be pushed off with this situation.

  

  Business Response

  Date: 04/09/2025

  We apologize for the lack of communication.  **** went on a pre-planned vacation without resolving the driveway spill cleanup or passing on to someone else to handle in his absence.  He should be in contact with the customer via text message to schedule the cleaning.

  Additionally, we will offer complimentary service on the next visit up to $250.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22843828
  
  I am rejecting this response because:

  Thank you for the reply, which only continues to prove that your dealership is run with zero ethics.  You have once again made numerous false statements. 
  
  There was an attachment, but since youre not seeing it, let me relist the issues for you from the inspection performed by my mechanic.  Feel free to search his credibilityhe has nothing but good reviews citing his knowledge and HONESTY. (ONeillz Automotive, Walworth, **) 
  
  Oil change needed NO oil on dipstick 
  
  Oil pan gasket leak 
  
  Oil cooler lines leaking 
  
  Front electronic struts FROZEN 
  
  Rear air shocks BLOWN 
  
  Rear tires worn no middle tread 
  
  ALL of these amount to a MAJOR suspension issue whichdespite your claimsare a SIGNIFICANT safety issue impacting the vehicles stability, handling and braking.  The worn back tires are a result & proof of this.   
  
  You are correct that no dealer is required to restore a used vehicle to a like-new condition.  They are however, required to ensure the vehicle is SAFE to drive off the lot.  Your statement that no concerns were noted on the test drive is inaccurate.  I mentioned to your salesman **** *. on the test drive that the ride was rough.  His response was its just this road and stated the vehicle had been through a safety inspection (he mentioned this several times).  I then asked to take the vehicle on a road where I was able to test the vehicle at a higher speed.  **** said this road isnt busy right now so you can go faster here (the speed limit was 45).  I now know why he didnt want me going at a higher speed because thats when the safety issues were glaring.  It was apparent as soon as I was going 70 on I-90 home.

  When we got back to your dealership from the test drive, I requested a copy of the safety inspection report.  I was told that the vehicle was taken to a ********* dealer for the inspection (since *** technicians arent familiar with a *********) so he didnt have a copy of the report.  I said...that makes no sense.  An inspection was performed and yet they gave you nothing in return to show the condition of the car... what was needed, done or repaired?  In retrospect, I should have walked out right then and there, but I knew a safety inspection WAS required by law so I gave him the benefit of the doubt.  Also odd...you said in your response that the inspection was done at your dealership and yet **** said it was completed at a ************* centera slight contradiction! Hmmm.  Only goes to prove there was no inspection.   
  
  I was naive to the fact that dealers actually operate this way with a clear conscience.  No integrity and no concern for customers!   Ive bought plenty of used vehicles before and have never had anything even close to this experience.  Its beyond apparent that an inspection of any kind was ever completed.  If nothing else, it should have had an oil change, but even that was not done based on the vehicle showing NO oil on the dipstick upon MY inspection.  And please note, the struts werent simply leakingthey were frozenso not working AT ALL.  Rear shocks are nonexistent!  The cause is irrelevant....the fact is you did not disclose or repair any of these major suspension issues, which resulted in me driving & unfortunately purchasing an unsafe vehicle.  Apparently, this is not the only case as there are 2 similar complaints on ****** just within the last week!   
  
  You dismissed me and my concerns the moment I walked in the door to discuss this.  You continually talked over me repeatedly stating Miss...you bought a used car.  Yes I did....because I was misled to believe I was buying a SAFE used car.  And Miss...you traded in a 2013 with 150K miles on it.  That has absolutely nothing to do with anything! 
  
  Now lets address the next false statement.  At NO TIME did I ever state the repair cost was $10,000.  If you would have listened to me instead of talking over me, you would know that.  The quote I received was $5000 and thats exactly what you were told both on the phone and in person. 
  
  As initially requested....I want this sale refunded upon delivery of the 2017 Tahoe back to your dealership and my 2013 Tahoe trade in returned to me at that time.  This request was made to you minutes after my mechanic called me with his findings.  Besides back and forth to your dealership and my mechanic less than a mile away, this vehicle has not been driven at all because I am afraid to drive it!!! 
  
  I have also contacted the IL ************************ and will pursue this further if necessary.  You simply should not be allowed to continue to deceive and take advantage of customers, let alone put them in an unsafe position.  Its mind boggling to think a dealership operates this way for the sole purpose of making a profit. 

  Sincerely,

  
  **** *******

  mpensation through other means.

  

  Business Response

  Date: 01/23/2025

  No attachment is available, but assuming the defects referenced here are the same as the sheet presented to our manager in person, the stated problems amount to routine wear and tear, not safety issues.  A leak in the shocks is not a failed component and not a safety issue, but is extremely common in vehicles with the mileage of the vehicle purchased.  No drivability or other concerns were noted at the time of test drive or delivery, and none continue to be present other than the word of a 3rd party mechanic that the work is necessary. 

  No dealer is obligated to restore a used vehicle to a like-new condition, and no such representation was made.  Further, a safety inspection, when completed as it was here, does not guarantee that the vehicle will be free from any and all wear and tear.  It means that the vehicle is roadworthy and safe to drive, which this vehicle was and continues to be.
  

  Of particular concern here is that at first the customer stated approximately $10,000 of repairs were needed when discussing in person, now that number is apparently halved to $5,000.  We are not sure how to further proceed or respond at this time given the stated expectations and amount being demanded.

   

  

  Business Response

  Date: 02/03/2025

  From the outset, the primary issue has been a demand for us to take back the vehicle.  It appears that this continues to be the only acceptable resolution for this customer based on the response. This is not something we would agree to.

  However, after consulting with our service department we will make the repairs identified (not including tires) at no cost to the customer at our facility; pickup and dropoff can be arranged if necessary.  The used vehicle inspection was in fact conducted in-house by technician *****.  Notes include a leak in the oil pan and leaking front shocks; no mention was made of the rears or tires.  While ***** is no longer employed here for reasons unrelated to this situation, **** also looked at the vehicle and did in fact note that the front struts and rear shocks had failed when asked what he saw; he also happens to be a multi-year GM certified technician prior to joining *** a little over a year ago.  There is no valid reason that this should not have been documented on the inspection report, however the information available to the sales department at the time was that the vehicle appeared to have only minor leaks but was in otherwise good condition.  The inspection, an oil change, a second key cut and programmed, and approximately $445 of cosmetic repair were all performed prior to the vehicle being sold.

  If the offer to perform the work at our dealership is acceptable, we will arrange this through our service manager and will have **** perform the repairs.  We have no other offer for the customer at this time.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22843828
  
  I am rejecting this response because:

  Clearly indicated on my initial BBB complaint in the Desired Outcome/Settlement section, I stated Return of the defective vehicle or reimbursement for the required safety repairs amounting to $5000.  Since you refused to comply with my first request at your dealership 2 business days after purchasing the vehicle, and conveniently delayed your response on BBB, I had no choice but to repair the vehicles safety issues myself in order to even have a SAFE means of transportation. 
  
  Bottom line: 1) I was repeatedly denied a copy of the inspection report when it was requested of your salesperson following the test drive.  This purchase would never have been made if this had been provided, as it should have been if it existed.  2) there continues to be a disconnect between your story and **** Gaddys.  You now claim 2 people at your dealership inspected the vehicle and yet **** informed me the vehicle was serviced off site at a GM dealer.  Either way...your dealership failed to disclose serious safety issues with the vehicle.  Instead, I was deceived into purchasing after being told multiple times by **** *. that any safety issues resulting from the supposed inspection had been corrected. 
  
  Your offer to repair my vehicle is not even close to acceptable.  For one, you have already proven to be dishonest in so many ways.  Any INTELLIGENT person would not agree to your dealership making these repairs, knowing they may or may not actually be completed at all-- let alone correctly. You had the opportunity to do this prior to putting the vehicle up for sale, but you didnt because you chose profit over customer safety.  In other words, I wouldnt trust you.  Secondly, its been 3 weeks since this transaction took place.  To reiterate...these were all serious safety issues that required immediate attention.  The supposed repairs you mention - cosmetic, key cut, and oil change (which clearly was never actually done) were costs already built into the price I paid for the vehicle, so these are completely irrelevant.   
  
  If I were able to spend $35,000 on a vehicle initiallyI wouldve done that!  I was instead forced to put an additional $5000 into this vehicle, which has now UNFAIRLY put me in a dire financial situation.  The only acceptable recourse is reimbursement in the amount of $4986.67--which includes the 2 tires.  Any research will tell you that just ONE result of a bad suspension is uneven tire wear.  Im surprised that you and your GM certified mechanic werent aware of that?  Perhaps the tires werent even looked at??!! 
  
  As you know, I have already emailed you the paid invoice for repairs already completed but I have attached here as well for your convenience. 

  Sincerely,

  
  **** *******

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elgin Kia sold me a brand new EV9 and told me there were no recalls on it. I called them the day after purchase to ask them why they sold me a vehicle with an outstanding recall. They didnt think it was a big deal even though it is against federal law to sell a new vehicle with a recall. I never would have purchased the vehicle if they would have disclosed that there was an open recall! Very fraudulent practices taking place here!! They told me they would replace the bumper because it had a deep scratch on it at the time of purchase. They attempted to transport my vehicle to a paint shop in ********** to paint my new car instead of replacing the bumper as agreed upon! I picked up my new car immediately and have never heard from anyone. It has been two months without anyone in management ever bothering to reach out to me. My screen went blank while driving a few times posing very serious safety concerns. My vehicle also spontaneously lunged forward as I was slowly pulling into a parking spot. I almost ran into a brick building with my kids in the back of the vehicle! The drivers seat shifts to one side when I am making a turn. The seat was apparently never properly bolted down and poses yet another serious safety concern! I asked this dealership to repurchase the defective vehicle within weeks of purchasing from them but the **, ***** ****, told me that he would not only not repurchase the vehicle but had the audacity to tell me he would never service my vehicle at Elgin Kia!

  

  Business Response

  Date: 12/30/2024

  While we were dealing with this customer's complaint through ***'s corporate channels, we noted the following, and see no reason to change the response at this time:

  "Ms. ******,
  
  While I understand your concern, it is also my understanding that the recall was completed the morning following delivery of the vehicle.
  
  In addition, the recall that you reference, SC324, is a software logic update for a very specific system (Remote Smart Parking Assist) which allows an individual to remotely move the vehicle forward or backward at low speed and in small increments after parking.  If there are further drivability concerns with the vehicle, they would have nothing to do with any open recall or the sales process at our dealership.
  
  Based on prior interaction/communication and your threats of legal action, you will need to find a new service department to address these concerns as we will no longer service the vehicle or communicate with you directly.
  
  Regards,
  
  ***** ****
  Elgin Kia"
  

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 11/09/2024

  Both our service writer and manager have been in contact with the consumer.  They have been advised that *** Corporate requires full maintenance records for the vehicle prior to authorizing an engine replacement.  This is not a decision made at the dealer level, and we have only received a portion of the necessary records at this point.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22450213
  
  I am rejecting this response due to the missing details and misrepresentation of the situation by the dealer.  For full clarity I have included the full email communication with the dealer which paints the full picture.  As initially stated, we reached out to the dealer immediately when the vehicle broke down on 9/25.  We received a reply as the dealer stated on 9/25 noting that the used car manager would get in touch with us.  We followed up on 10/7 because at this time there had been no effort from anyone at the dealership to reach out.  This prompted a phone call and then follow up email from Leval (used car manager) received on 10/7.  To this we immediately replied on 10/7.  Please make no mistake this was the LAST communication from the dealer.  I followed up again on 10/14, then once again 10/16 before reaching out to my company's legal counsel for directive on the matter.  On 10/17 I did send an email that can be seen in the email chain provided that stated

  "You all have been unresponsive, unhelpful and not fulfilled your side your side of the agreement of our purchase.  
  
  On top of this I will be taking to social media and posting as well as leaving reviews on ******, Trulia and any other format I can find to warn potential buyers about your dealership group and doing business with you all as well as filing a complaint with the BBB."

  We waited until Monday to start taking these steps.  The dealership has had no interest in making the situation right or holding up to the 15-day powertrain warranty.  This is why they made no effort to communicate or respond.  We will take all steps necessary to pursue reimbursement from the carrier on repairs they were responsible for under this warranty.

  
  Sincerely,
  
  ****** **********

  e repairs out of pocket and would like reimbursement as it did fall within the written/signed for warranty period in our purchase contract.

  

  Business Response

  Date: 10/21/2024

  
  The warranty referenced by the customer is not a vehicle service contract purchased at the time of sale, but the Illinois state statutory 15-day, 500-mile implied warranty of merchantability.  It is limited in coverage, and provides directly in the legislation that "The dealer shall be provided with a reasonable opportunity to fix the powertrain defect."

  Our initial communication was: "Our used car manager can follow up with you tomorrow, as he is off today.  However, you should be aware that the warranty, if applicable in this situation, is only valid at the original selling dealer.  It will not cover work performed at another shop."  The customer responded curtly: "Sure, if you want to pay a tow truck out here you can certainly tow it back and handle repairs there."

  We made it very clear that the customer needed to provide us the opportunity to resolve whatever issue occurred.  Our used car manager later followed up by saying "I have attempted to contact you this evening regarding your powertrain issue.  Per the warranty we as the original dealership will need to evaluate the jeep.  We can set up an appointment time and day when you want to bring the jeep in and go further.  Please be aware that the warranty does expire after 500 miles on the odometer from date of purchase."

  After some time, they then threatened legal action and stated that they had spoken with "personal representation," at which point we ceased communication with the customer directly and awaited something from the representative referenced.

  If the customer had the vehicle repaired at another shop, there is no basis to demand that we cover that repair when the situation and statutory obligations were explained very clearly on at least two separate occasions.

   

   

   

  

  Business Response

  Date: 10/22/2024

  There is nothing more to add, as the customer's attachments confirm the sequence of events as originally stated.  Missing from their most recent attachments was the email from the dealership on 9/25 that we provided in the initial complaint response.  Again, this same-day response was the first time that they were notified that the vehicle would need to be brought back to Elgin Kia to be inspected.  They correctly identify that this was expressly reiterated to them on 10/7.  Their response was essentially the same both times (1- "Sure, if you want to pay a tow truck out here you can certainly tow it back and handle repairs there" and 2- "You can absolutely pay for transport back to the dealership if youd like"), in addition to notifying us on 10/7 that they had been told by their "legal council to keep communication in writing."  It was at that point we ceased any further communication with the customer.

   

   

   

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22450213
  
  I am rejecting this response because:
  There has been no response from the business since I replied with the images of the email communications.
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22407668
  
  I am rejecting this response because: 

  Thank you for the follow up. I have not received any further correspondence regarding *** replacing the engine or allowing me to trade the vehicle. 

  
  

  Here are documents showing last oil change to having to top off because the oil had completely burned out within 3 months.

  
  
  Sincerely,
  
  ********* ********** keep an eye on it since I had just had it topped off but they failed to mention that exceeding ****** miles would result in my responsibility for paying for a new engine or a ***********, I visited *** in Elgin to perform the oil consumption test, which required a payment of $60-80. However, I was informed that I had exceeded the ******-mile marker by ***** miles and would now be responsible for the cost of repairing their known issue.The safety of my life, family, and passengers has been compromised due to this issue. I explored the option of trading in my vehicle but was informed that banks were not considering me because I work for rideshare companies.I kindly request your assistance in resolving this matter. I believe it is unfair for me to bear the financial burden of an issue that *** was aware of but failed to communicate to me. They should either replace the engine or allow me to trade my vehicle. Thank you for your attention to this matter.

  

  Business Response

  Date: 10/10/2024

  Though we sympathize with the situation, neither of the customer's stated complaints are resolvable by the dealership.  We cannot control ***'s warranty policies or any lender's policies on rideshare applicants.  We can escalate the oil consumption concern with **** but in the interest of being clear and upfront, it is unlikely that they will make an exception.

  

  Business Response

  Date: 10/21/2024

  The issue here is not that the car was only ***** miles over ***** cutoff.  *** (as a corporate national policy) will not replace any engine beyond ******* miles, which occurred prior to the customer informing us of the issue.  On the 9/13/24 repair order the miles are stated as *******, already well in excess of the cutoff.  The vehicle had been out of warranty and not eligible for an engine replacement since at least June based on the records provided; the odometer at that time was 113,625.

  That then leaves the question of a possible trade-in.  However, as stated prior we do not currently have a lender that will issue a loan on a vehicle that will be used as a rideshare car.  Again, this is not our policy and is not something we are able to override.

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22407668
  
  I am rejecting this response because: 

  The point is if *** knew about this issue of oil consumption and did not make me, the customer, aware of it that is their problem to deal with. There should have been a recall and the engine should have been replaced. I have been making payments on the vehicle and taking care of the necessary maintenance. 

  
  

  Please provide me with the contact information for **** headquarters and the respective persons I need to direct this issue to.
  

  
  
  Sincerely,
  
  ********* **********

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ********** had our brand new leased KIA ********* in when the cluster screen stopped working (where gas/mph, etc. show). They kept the car for 50 days, claiming they were missing parts, missing parts for the recall (which had been out for 30 days) and 'things going wrong' with the repairs. This already violates the Lemon Law and have been working out remedy with *** Corporate. After receiving the car back after 50+ days at Elgin Kia, we had an error message appear on the car. We brought it into another Kia ********** and found they had done numerous large repairs wrong. One of the largest, they replaced our entire engine (not informed of) and Elgin Kia did not bolt it back into into the car. Some of the largest pieces included the coolant leaking in multiple places, engine ground isnt bolted in, bracket isnt bolted to the motor. There was so much disrepair the other ********** would not touch it and said to take it back to Elgin Kia ASAP and get it fixed/loaner car as we were at high risk for setting on fire.

  

  Business Response

  Date: 06/25/2024

  Our service director has been in communication with the customer, whose vehicle was returned last week after remedying the previous issues and undergoing a thorough inspection by multiple dealership technicians and service personnel.  After leaving follow up contacts, it is our understanding that there are no lingering problems with the vehicle at this point.

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21061666
  
  I am rejecting this response because:
  I have provided documentation that a hard inquiry was made. I have provided documentation that I have attempted to reach out several times. I have a witness to the request of a SOFT inquiry approval. *** needs to contact the credit bureaus and have this inquiry pulled or submit the proper documentation that I may dispute the inquiry from my end.
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/23/2024

  This customer was in the Kia ******** and fully completed a credit application which we have on file.  The single inquiry was performed at the customer's request to verify specific rate tier qualifications.  No lender inquiries were submitted.

  

  Business Response

  Date: 02/03/2024

  ******************** can use the steps in the attached document to request removal of the inquiry.

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21061666
  
  I am rejecting this response because: I have already spoken with the credit agencies. The business that made the error needs to supply sufficient documentation agreeing to the mistake to have the inquiry removed. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/06/2024

  If requested by the bureau we would submit the signed credit application we maintain on file.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21061666
  
  I am rejecting this response because:
  This does not rectify the mistakes of Elgin Kia. I have provided sufficient documentation. I have already spoken to the credit bureaus that have stated that Elgin Kia needs to provide documentation that the hard inquiry made was an error on their part that I sign off on. In simpler terms Elgin Kia needs to agree to the dispute in writing. This matter will not be closed until Elgin Kia provides that documentation. Elgin Kia took advantage and lied to their customer. No hard inquiry was authorized. ********************** has neglected to respond to this matter prior to this formal complaint and has provided no trust or solution that solves this matter in a timely and appropriate manner.

  Sincerely,
  
  ***************************