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Business Profile

Online Retailer

AlternativePods.com

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for AlternativePods.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/22 I purchased 5 products for $97.94. Order # ****** was delivered and two of the vapes were leaking inside the package. One does not work at all and the other just barely works. I took pictures before opening and they are attached in this email. I emailed them as well as messaged through their site. No response. I then shipped them back myself with pictures and still no response.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vape from alternative pods and it burnt my mouth and was not working correctly. So I mailed it out like they asked. They are already very hard to get ahold of to report issues. Finally I received a rude text from them saying they wouldn't give me a refund or store credit. So I asked them to mail my product back because that's stealing and they never replied.Order #****** and return number is Return #*****.

    • Initial Complaint

      Date:09/13/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 8/27/2022 Dollar amount of purchase: ****** Product purchased: Several electronic vape products Nature of complaint: Business failed to deliver the product, and refuse to give a refund, claiming that it was delivered.Other relevant details: The business uses a third-party service to deliver their products. The delivery was attempted once, and a note was left which states that an adult signature (over 21) is required for delivery. There was supposed to be a second attempt, but that second attempt was never made. I threw out the note that was left on my door, after over a week passed and another attempt was not made. I have been having back and forth conversation with the company for the past week or so via e-mail (they do not have a customer service number) and they instructed me to submit a return, then denied my return on the basis that the delivery was made. I simply want a refund for the order as it was a large purchase, and I certainly did not receive it. I feel that they should be able to confirm that no delivery was made on their end, but they are instead giving me the run-around and trying to keep the money for products that were never received.

    AlternativePods.com is NOT a BBB Accredited Business.

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