Complaints

This profile includes complaints for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

• 

  Gerber Collision & Glass

  319 22nd St S Birmingham, AL 35233-2208

• 

  Gerber Collision & Glass

  5415 S Decatur Blvd Las Vegas, NV 89118-2238

• 

  Gerber Collision & Glass

  25 Green St Akron, OH 44303

• 

  Gerber Collision & Glass

  828 Highway 33 Pelham, AL 35124-1823

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drove to **** location 4 times for them to continue fixing problems on the car that should have been fixed before telling me the car was complete. Exhaust falling off car Bezels not in correctly Lights not working Entire car shaking Loose wiring harness Just threw in fuse box Tried gluing a gasket because the clip was broke Blind spot detector fell off car Had to leave work early multiple days affecting wages causing loss of pay and getting in trouble at work Extending baby sitter causing loss of pay Spending money on gas to drive out there going on 5 times now. Forced me to take the car back said they wont provide a rental When trying to make contact phone calls get ignored.

  Business Response

  Date: 06/09/2025

  We understand the complainant's vehicle is currently at the location and is set up in a rental car to have their concerns addressed.

  
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23430346
  
  I am rejecting this response because: the professionalism within this shop is not there. You take a vehicle in to get repaired and its continued missed items and or neglected. Cut corners to do repairs. Spent time and money and loss of wages just to say car is now getting fixed and is a rental. The rental gave to me doesnt even fit me and a car seat. Which I specifically said needed to do. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I served my vehicle at this business due to a fender ****** that I was involved in and now about a year later not only my paint is cracking but the bolts are losing up and my bumper is separating from the body but also my paint is cracking due to what I believe poor paint job.I brought it to the business and all there telling me is that I was involved in another accident and Im trying to blame them for the ********* hoping I can get some kind of help please!!

  Business Response

  Date: 06/09/2025

  We understand the upper manager **** *. has reached out to the complainant via email to discuss their concerns on 6/5/2025 in the early afternoon as well as 6/9/2025 late afternoon. Thank you

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Gerber Collision on ********************************************************************** back in July of 2024 from ********** to fix a headliner from a car that purchased. We was advised from Gerber that the part was on back order. It is now May 2025 we were contacted by ******* that the part has finally came and scheduled to bring the vehicle today May 2025. We are now being told that Gerber wasn't following up with ********** the company to pay Gerber for the repairs and now the claim has been closed. ********** has informed that the last time Gerber even spoken to them was on July 23 2024 and there was no update since then. I am extremely upset and this shouldn't fall on the CUSTOMER. There should've been another route to have been taken to have this resolved. When I spoke to ******* she stated that she didn't know that she should've had to follow up in regards to this matter. Gerber is not taking accountability that the ball was dropped, and because of lack of communication WE THE CUSTOMERS are stuck in the middle. This needs to be resolved. ********** has confirmed that Gerber did NOT follow back up with them which now has caused the claim to close.

  Business Response

  Date: 05/23/2025

  We understand the upper management **** *. has reached out to the complainant and advised that the location was unaware of the time frame for the completion of the repairs; there was a delay on the repairs due to parts being on backorder and SilverRock closed the claim. Thank you

  
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gerber Collision &Glass **************. Vehicle repairs were supposed to be completed in 12 days per contract, repairs are still not done. More damage has been done to vehicle by employees. Refusing to do work and return vehicle. Employee has been driving vehicle since an extra 1500 miles have been added to the milage since drop off. Rude, unprofessional staff refuse to speak to me or answer phone. Keep texting that vehicle will be ready for pick up, then on that day move it to 2 days later, this has been happening for weeks. Constantly states it's our problem not there problem because they are understaffed.

  Business Response

  Date: 05/19/2025

  We understand the upper manager ***** *. has reached out to the complainant on 5/14/2025. ***** is working with the complainant to get their concern resolved by putting them in a new boxside and will be completed by the end of this week. Thank you

  
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23307622
  
  I am rejecting this response because: I still do not have e my truck back and their automated message alerts sent me a text stating it won't be done until the 30th of May. ***** did send a text saying that it was an error, however, it is still not put together.
  
  Sincerely,
  
  **** ***********

  Business Response

  Date: 05/21/2025

  We understand ***** *. the upper manager has reached back out to the complainant and advised the boxside is being installed and will advise once the complainant's vehicle is heading into paint. Thank you

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for a paint job and the clear coat started to come off, when I asked the shop to fix it they claimed I had damaged the paint, I told them I did not and the clearcoat was coming off by itself. I spoke to the manager that was very rude and refused to fix their bad paint job. Their work comes with a guarantee and no where does it say they try to make up excuses not to fix it

  Business Response

  Date: 05/07/2025

  We understand the upper manager **** *. has reached out to the complainant 5/6/2025 and Gerber Collision & Glass is addressing the issue with the peeling paint on the door and it is current in the paint department being addressed with hopes of being completed today 5/7/2025

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent business practices under the guise of company policy, Gerber personnel telling customers that they can performed work on vehicles that are against Gerber rules like Damaging a set of automotive rims in their shop and sending them out for painting and repair then losing the tires and valve stems that were on the rims inthe first place at the ********************************************* 1.7 mi, i want at least by tires back or reimbursement ************** location

  Business Response

  Date: 05/05/2025

  We understand the upper manager **** *. has reached out to the complainant and the tires have been ordered and will be delivered to the complainant this week along with their center caps for the wheels. Thank you

  
  

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/27/26 I had a dealer to fix my electrical problem on my 2020 jeep! Gerber says the lifetime warranty is void because the vehicle was in another accident & is void! The vehicle wasn't in another accident so they now say it's the builders fault since they don't make vehicles to last!

  Business Response

  Date: 04/23/2025

  Hello.

  
  

  Please let me know if you need any additional information.

  
  

  Thank you.

  
  

  --
  

  ***** **** |Market Manager - *************

  Gerber Collision & Glass
  **********************************************************************************************************************************************************************************************************************************************************************

  C: ************

  ************************************************
  

  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23231109
  
  I am rejecting this response because: 

  1) Thier "National Liftime Repair Guarantee" covers the vehicle as long as I own it. ***** claims that replacing the wiring harness connections all became

  loose because the vehicle wasn't driven enough so Gerber isn't responsible for that! The dealer charged me $645.55 and said that the wiring harness

  wasn't install correctly.

  2) ***** claims the vehicle was in another accident but offers no proof just her word. I never made another claim and I did't have some shop just fix it without reporting it!

  3) I'm tired of hearing excuses ***** ***** (Gerber) that I would never go there or recommend them to anybody I know because she says I don't have any Guarantee anymore!
  Sincerely,
  
  ****** ******* ************

  Business Response

  Date: 05/01/2025

    We appreciate the opportunity to respond and Markt Manager **** *. has engaged with the complainant several times to address his concerns regarding the 2021 repair.  At Gerber Collision & Glass, we remain committed to upholding the workmanship warranty we provide for services performed. After careful review, it was determined that the issue raised does not stem from the original repairs completed by our team. As it falls outside the scope of our warranty coverage, we are unfortunately unable to offer further resolution in this matter.
  
  

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23231109
  
  I am rejecting this response because: how can you tell me that when you replace the wiring harness on a vehicle and there are electrical issues that its not related  to the workmanship? The shop had my son call to help them get the harness and said they had to find somebody to install it which is why they took 2 extra months to fix. They couldn't find anybody so a bump and paint or a assembly person installed it. Well you wonder why there were gound issues? The dealer said whoever installed it didn't know what they were doing! So I guess when a certified electrical technician said that I'm sure your bump and paint man will disagree and your marketing staff will agree with them! If I ever need my vehicle worked on again I will argue with the insurance company that I do not want to take it to Gerber! Also your service Sucks! 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck had roof damage from the hurricane. In ************** and they took it to gerber, collision and glass in **********, *******, for repair I dropped it off december sixteenth of two thousand and twenty four, and was told it would be ready for pickup in february I received a text message in February. Saying that the car would not be ready until ******** I went to the business to retrieve a set of keys that I had left in the vehicle When I arrived February 4th My vehicle was in the garage with the roof torn off the windshield out and two inches of water throughout the entire vehicle front back right dashboard dashboard compartments and door panels There was water from front to back. There was also mold on every seat. The front seats, the back seats, even on the side of the doors The compartment, where I left my keys, had two inches of water in it, and the keys were rusted so it had been there for quite some time When I asked for an explanation from gerber collision, the manager told me that the windshield had a crack in it, and that is how all the water got in That was a blatant line. Because I drove the vehicle from october until december sixteenth to several different states and never had any issue at all with any water inside the vehicle and my windshield was not cracked When I drop the car off, add gerber collision in glass in **********, *******, I walked around the entire vehicle with an employee from gerber, who went through every speck of damage on the vehicle inside and out The manager from Gerber *******, *** lied to me. They blatantly lied to the physical damage specialist from **** insurance ******************** is covering the vehicle loss. $3000, which I am going to have to pay for.

  Business Response

  Date: 05/06/2025

  We understand the upper manager ******* *. has reached out to the vehicle owner and are unable to reach an agreement as this vehicle is a total loss and the issue is between the customer and insurance company; we also understand the complainant is a family member of the vehicle owner.

  
  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23230197
  
  I am rejecting this response because:

  ******* C has never got back in touch with us. So we called his boss and he has not responded in 2 weeks. The insurance company has nothing to do with the total loss of our vehicle that was created by this companies negligence to secure our personal property witch caused the total loss!
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/15/2025

  We understand the Regional Vice President ******* *. has reached out to the complainant; we understand Gerber is not reliable in any way of their concerns and Gerber is unable to assist the complainant any further. Thank you

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance had me drop my car off to the semoran location to assess damages and get an estimate. First foto is of actual rear end collision damage.. mind you we are not at fault. Second foto is damage caused by the shop. They were well aware we were not going to proceed with repair after initially assessing the rear and advising us that they couldnt repair due to poor prior repair before we got the car. We ere unaware of any damage due to clean carfax and advised we would contact a lawyer. Second foto was for whatever reason they felt the need to scrape up the side of the rear quarter panel. Third foto was how they fixed their mistake. I contacted corporate and district manager to which they all refuse to help and advised to get with my insurance. My insurance advised its not their fault to fix and I need to get with Gerber. Needless to say I am now driving a vehicle with more damage than was caused by the woman looking at her phone until we can get a lawyer to fight it. And this entire time we were respectful and just wanted to get a solution.

  Business Response

  Date: 04/29/2025

  We understand the upper manager ***** *. has reached out to the complainant 4/29/25 in the afternoon. The complaint was unaware of the severity of the damages and will be reaching out to the dealership where the vehicle was purchased. Also the complainant is taking their vehicle to the Orlando/Orange ******* to see if concerns can be rectified. Thank you

  
  

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23225737
  
  I am rejecting this response because: the vehicle has not been repaired. I spoke to ***** and he asked to bring the vehicle to see if he can do something but he can not fix it without fixing it. He agreed his staff should have never touched the car and stated due to integrity he cannot just bondo what his staff messed up and repaint due to the quarter panel needing to be replaced for safety reasons. At this point due to his staffs mistake, if he has to replace the quarter panel to satisfy his companies integrity and repair the damages caused by his staff then that is what needs to happen but I need my vehicles unauthorized damages repaired . I will bring the vehicle to the location requested and update this case accordingly.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/05/2025

  We understand the upper manager ***** *. has reached out to the complainant on 5/2/2025. The complainant was advised several times that **** and Geico denied repairs due to the severity of the unrelated damage. There isn't anything that Gerber Collision & Glass can do for the complainant due to the safety of the previous repairs and Gerber Collision & Glass is not responsible for. Thank you

  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23225737
  
  I am rejecting this response because:
  Gerber caused damages to the vehicle that were not associated with the accident. ***** and **** denied the claim because as they stated, Gerber collision caused the extended damage and would need to repair the damage. ****** agreed his staff should have never touched the vehicle.  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Gerber Collision was extremely disappointing and felt like a complete scam. It took two months just to get my car in for repairs, and once they finally had it, I was told it would be ready in 10 days. I dropped my car off on the 30th of last month, and at drop-off, I was assured all parts were on hand for a quick fix. That promise was not kept.This week, I told them I had to have my car back by Fridayno excuses. When I arrived, I was shocked to find my $500 deductible had suddenly ballooned by another $1,000. Even worse, the suspension work I needed was never completed because they outsourced it, yet my bill went up from the original estimate, with fewer services actually performed. They refused to return my car unless I paid the extra $1,000. And now are refusing to give me my vehicle back unless its paid even though the work has not been completed or even started. The lack of transparency, constant delays, and surprise charges made this feel like a bait-and-switch operation. Other customers have reported similar issues: missed deadlines, poor communication, shoddy workmanship, and unexplained extra charges. I would not recommend Gerber Collision to anyone who values honesty or reliable service. Please note at the bottom of this page. There are attachments regarding my issue. The one labeled estimate was indeed the initial estimate. The pictures thatfollow are the pictures of the invoice. They attempted to have me pay and then denied me my vehicle until it was paid please note on youll see that certain items Like the $768 fog light all of a sudden theres two of them and the grill assembly magically grew in value by another thousand from the initial estimate

  Business Response

  Date: 04/21/2025

  Gerber Collision & Glass Market Manager **** *. has since contacted the complainant and explained the estimate differences between the original estimate and the final estimate, as well as the insurance process. They also discussed the additional $919 that the customer was charged was not for supplemental work or the suspension work, but for the original estimate that geico wrote and then paid to the customer. The customer has given the Market Manager **** *. permission to move forward with having the sublet suspension work completed.