We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rugs

Penrod Installation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rugs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/16 a designer measured for my honeycomb shade and I was told it would be remeasured however I was charged fully for the order not a 50%. I spent the next several days trying to get someone to tell me what was going on with the order since no one contacted me to measure. A 9:19 someone from the installation left a message that they did not need to re-measure that the order was placed. I was never given any update as far as went to expect it the designer told me it would be 10/2 approximately. Yesterday morning I called the installer around 9:00 a.m. their voice box is full there is no ability to speak to anybody. I then called the salesperson again advising that they need to clear mailbox. 'i want my product immediately it hasn't even been ordered. As of yesterday he said well now we're probably looking at the middle of October.The designer called me back yesterday mid-morning to say it has to be measured it needs to be expedited and they should be in touch with me today which was yesterday to get out here to remeasure. As of 7:00 p.m. no one contacted me to actually remeasure and get this order placed Around 7:00 p.m. I spoke to the manufacturer which is in ********** he was unable to determine the status of the order he sent an email to the installer called Penrod. They are the ones who do not answer their phone. If they don't get an installer out here to remeasure today and tell me when my product is coming I insist on a full refund . I have no product I have no information when it's going to arrive and I will pick a different installer so I can actually trust No one should be dealing with this it's basically a false business practice. I want 100% return on my money if this is not measured and ordered and installed in a rapid fashion/I will be notifying the credit card by 5:00 p.m. today to dispute the charge.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Penrod Installations. ************. Starters 9/25/2025 with *************************** asked PenRod Installations to handle a repair of a motorized shade and they picked up the shade. Order No *******. The shade was returned on 11/15/2023 without the extension for the battery. Penrod took the shade and said they will have replacement of missing battery extension within 3 weeks. It is now 12/29/2023 and after 4 attempts to contact Penrod for status, I have not received any communication back. I want my shade back and installed. I would like some communication to status. I am not even sure they are still in business at this point.

Penrod Installation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.