Reviews
This profile includes reviews for Mr. Appliance of Mid America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 58 Customer Reviews
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Review fromSarah P
Date: 06/24/2025
5 starsSarah P
Date: 06/24/2025
We had the best experience with Mr. Appliance of Mid America. Quick response even on a weekend! Showed up early and the serviceman was incredible. Parts ordered and delivered and installed according to their timeframe! Great job will definitely use them again!
Mr. Appliance of Mid America
Date: 06/25/2025
Thank you so much for the kind words and 5-star review! We're thrilled to hear you had a great experience with our team from the quick weekend response to the timely repair. Well be sure to pass along your compliments to your technician. We truly appreciate your support and look forward to helping you again in the future!Review fromAedan W
Date: 06/04/2025
5 starsAedan W
Date: 06/04/2025
I had an excellent experience with this company. They were recommended by another service company that did not work on appliances. They were very responsive, able to come out to look at my dishwasher the day after I called them. The technician was able to get the dishwasher working, but informed me that the part causing the issue (the latch) was wearing out because of its age and the material it was made of. He had to order the part, but it was no more than a week before they got it in. The replacement took maybe a half hour, and Ive had no issue since. The technician was friendly and knowledgeable and very professional. I really appreciated the quick work, especially since I had company coming the weekend after it was repaired! I will definitely be working with this company again for any future appliance issues.Mr. Appliance of Mid America
Date: 06/05/2025
Thank you so much for the kind words and detailed feedback! We're glad we could get your dishwasher up and running in time and truly appreciate you trusting us with your appliance repair needs. We look forward to helping you again in the future! It means a lot to us that another service company recommended us, and were grateful for the opportunity to earn your trust.Review fromDavid F
Date: 04/17/2025
1 starDavid F
Date: 04/17/2025
I required my Stove to be repaired fast Oct 2024. Stove worked fine after repair for 6 months and the same issue happened again. Call Mr. ********************** back and explained the same issue you repaired back in October happened again. I was told due to no parts were replaced, that the 1 year parts and labor did not apply to me. They would come out and fix it again, but there would be a cost. It made is easy for me, I will not give business to company's that don't stand by their word. I suggest getting in writing from them their guarantee and have the employee sign it for your protection.Mr. Appliance of Mid America
Date: 04/20/2025
Thank you for taking the time to share your experience Im truly sorry to hear that youve had a repeat issue with your stove. After reviewing your previous service ticket, we agree that a follow-up visit should be provided at no charge to assess whether the original repair needs to be repeated or if a new issue has occurred. Our office will reach out to you on Monday morning to schedule this revisit at your convenience. We value your business and hope to restore your confidence in our service.Review fromJeremy R.
Date: 12/03/2024
1 starJeremy R.
Date: 12/03/2024
I had a terrible experience with this company. I had a technician come to my home to look at a washer. According to the technician a belt had come off. He put it back on and told me the washer would work, but I should eventually replace the belt. He quoted me $313.00 to replace the belt, but stated he did not have a belt with him. He spend less than ********************************************************************* fact working prior to leaving.The washer did not function properly so I called back. The women from Mr. ********************** I spoke with was extremely rude and informed me that her technician's notes stated I had refused to have them replace the belt, which was not factual. I asked if he had a belt with him to fix it, which he did not.I called them back and asked that they come back to fix the washer. A belt for this washer cost's approximately $9 to $20. Let's assume the belt cost $20 and subtract the $130 fee for showing up. That means they were going to charge me $163 dollars to install a belt the technician took about 10 minutes to install. I inquired how much their hourly labor rate was and was told they don't charge by the hour. They charge by the job. I would hate to see what they charge for a job that takes an hour or more.The technician rushed through the job, lied about what he told me and the woman answering the phone was the rudest person I have talked to in a long time.Thankfully there are many other options for companies in the **************** area to repair your appliances. I would recommend using someone other than Mr. **********************. They overcharge, do poor work and are extremely rude.Mr. Appliance of Mid America
Date: 12/10/2024
Thank you for sharing your feedback, and we sincerely apologize for your negative experience. We take customer concerns seriously and regret that we did not meet your expectations. Upon reviewing your invoice, it appears that you were quoted for the replacement of the washer belt to address the issue. We did not have a replacement belt for you model and would have needed to order a new one and after discussing the repair, you decided not to proceed with the replacement at that time, and you were only charged the trip fee for the technicians visit.We understand how frustrating it can be when things dont go as expected, and we apologize if there was any miscommunication regarding the technicians explanation or the details of the service. Again, we apologize for the frustration you experienced, and we appreciate your feedback.Review fromShelita W
Date: 10/01/2024
5 starsShelita W
Date: 10/01/2024
Great service....always! Every experience with them has been extremely pleasant. They are always timely, professional, and courteous! I highly recommend anyone consider them as the first choice to do business with.Mr. Appliance of Mid America
Date: 10/02/2024
Thank you so much for your wonderful review! We're thrilled to hear that youve consistently had such positive experiences with us. Our team takes great pride in providing timely and professional service, and your recommendation means the world to us. We look forward to serving you again in the future!Review fromBob D
Date: 09/15/2024
5 starsBob D
Date: 09/15/2024
They were quick to come out to give a diagnostic on our Maytag refrigerator. Have a price for the part, then came back out to fix it within 3 days. Fridge is working fine now. We were very pleased with the price and service. Would recommend to others.Mr. Appliance of Mid America
Date: 09/16/2024
Thank you for the fantastic 5-star review! We're delighted to hear that you were pleased with our quick response and efficient service for your Maytag refrigerator. It's great to know that the repair was handled swiftly and to your satisfaction. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future.Review fromtom p
Date: 09/09/2024
5 starstom p
Date: 09/09/2024
as always timely excellent service this is the only companies use for problems. **** tech was great pleasant demeanor thanksMr. Appliance of Mid America
Date: 09/16/2024
Thank you so much for the 5-star review! Were thrilled to hear that you consistently receive timely and excellent service from us. Its fantastic to know that **** provided a great experience with his pleasant demeanor. We truly appreciate your trust in us for your appliance repair needs. If you ever need anything else, were always here to help!Review fromConnie O
Date: 09/09/2024
5 starsConnie O
Date: 09/09/2024
Great service. Professional and polite. ************************* men arrived on time.Mr. Appliance of Mid America
Date: 09/16/2024
Thank you for your wonderful review! We're delighted to hear that you found our service professional, polite, and knowledgeable. It's great to know that our team arrived on time and met your expectations. If you need any further assistance or have more appliance needs in the future, dont hesitate to get in touch. We appreciate your feedback and your business!Review fromJerry F
Date: 08/24/2024
5 starsJerry F
Date: 08/24/2024
Mr. ********************** was able to come quickly when I experienced issues with both my refrigerator and upright freezer on the same day. They diagnosed what the problem was with each and were able to return with the necessary parts two days later for the refrigerator. While the freezer needed to be replaced I was pleased to know what the issue was as I was leaving the country in a few days on a planned trip. I feel that Mr. ********************** was there when I needed them, and I would recommend them to anyone.Mr. Appliance of Mid America
Date: 08/28/2024
Thank you so much for your positive review! Were thrilled to hear that we were able to address both your issues promptly and effectively. Its great to know that our quick response and thorough diagnosis helped you out during your busy time. Your recommendation means a lot to us. If you ever need our services again, please dont hesitate to reach out. Safe travels and best wishes!Review fromHeather M
Date: 07/26/2024
5 starsHeather M
Date: 07/26/2024
******* was very nice and knowledgeable. Fast service and cleaned up after himself.Mr. Appliance of Mid America
Date: 08/09/2024
Thank you for your feedback and 5-star BBB review!
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