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Business Profile

General Contractor

Jacob Sunroom, Exteriors & Baths
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jacob Sunroom, Exteriors & Baths's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jacob Sunroom, Exteriors & Baths has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally contacted Jacob ************* in 2018 when they installed a patio cover at my home. After the first major rain, I noticed that the cover was leaking. I reported the issue, and they sent the original installer to inspect it. He blamed the leak on my recently installed roof. To address this, I contacted the roofing company, and they returned to assess the situation. They found no issues but added extra roof flashing as a precaution.Despite this adjustment, the cover continued to leak during the next significant rainfall. I reached out to Jacob Patio again, and they sent someone to evaluate the issue. They assured me that their proposed fix would resolve the problem, but it did not. When I contacted them once more, they said they would get back to me. However, time passed, and I ended up dealing with the issue for awhile.Recently, my wife wanted to start using the patio space again, so I reached out to Jacob Patio once more to have the leaks properly fixed. They sent another person to inspect it, who then blamed the issue on leaves clogging the gutter. This explanation made no sense as I have no trees on my property. The nearest tree belongs to my neighbor, and while some leaves might blow over occasionally, they are not enough to clog my gutters. Additionally, as the owner of a lawn care business, I ensure my gutters, along with my elderly neighbor's, are cleaned monthly by my employees.Despite my explanation, Jacob Patio insisted that I provide photos of the leak instead of coming out on a rainy day to inspect it themselves. I complied, sending them pictures and informing them that I also had video evidence. They responded that they would look into it and get back to me. As of today, they have not

      Business Response

      Date: 03/11/2025

      We have communicated with the clients and are scheduled to meet with them and the installer Wednesday, March 12th at 230pm.  

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a leak in the roof from November. The roof was just installed in May and is under warranty.  Our home insurance agency came and inspected the roof and they said that there were major issues with the roof. We want the issues resolved. The whole installation process was not ideal. Nails were left in our pool nails were left on our driveway. Trash was left all around our property. Our gutters still have not been fixed from when they installed the roof. initially, the company talked about giving us money off the total price due to all the issues, theyve since taken that back and are demanding the rest of their money, but not willing to fix any of the issues with the roof

      Customer Answer

      Date: 01/31/2025

      We had a leak in the roof from November. The roof was just installed in May and is under warranty.  Our home insurance agency came and inspected the roof and they said that there were major issues with the roof. We want the issues resolved. The whole installation process was not ideal. Nails were left in our pool nails were left on our driveway. Trash was left all around our property. Our gutters still have not been fixed from when they installed the roof. initially, the company talked about giving us money off the total price due to all the issues, theyve since taken that back and are demanding the rest of their money, but not willing to fix any of the issues with the roof

      Business Response

      Date: 02/03/2025

      Our team and a third-party specialist are scheduled to meet at the clients home this morning 2/3 at 10am.  We have been in communication with the client.  Thank you. 

      Customer Answer

      Date: 02/10/2025

      I reject their response because we met with a third party and nothing was every fixed.

    • Initial Complaint

      Date:07/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since we bought sunroom 14 years ago I had to always call and get the job moving ( after signing an agreement) . When a door was fogged after due to argon seal breech. It took one year and a half to get problems solved, now another door seal (argon) leaked and began to fog . Man came out looked at door, and no reply from company it been three months again. Today another window has cracked I called and was pushed back 3 weeks do to storms in area (they say) it’s always an excuse!! I wouldn’t recommend this company to my worse enemy! Horrible costumer service after receiving full payment. The left hand doesn’t know what the right hand is doing. I ask about me finding another sunroom company and have my problems fixed and charging Jacob’s for my time and the repair company.

      Business Response

      Date: 07/17/2023

      Your information has been received.  Our team will be meeting in the morning to discuss and we will reach out.  Thank you.  

    Jacob Sunroom, Exteriors & Baths is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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