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Business Profile

Customs Consultant

Longo Customs Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customs Consultant.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    received GLP-1 pills in the mail 11/27/2024 i have no idea why these were sent much less when or how my address was obtained for this delivery ? any suggestions please

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A business claiming to be an **************** sold me a sweater. All the claims about the company and the merchandise were false.This company should be banned from the internet

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered **** Blue jeans on Tik Tok from a company named Serein. I received today and they are not real **** Blue jeans and they are horrible. They have no information on returns even on the website and I want a complete refund

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Ordered: 8/26/24 and received 9/6/24. It is specified that they are orthopedic shoes, yet I find no support in them. They are flimsy, too big and hurt my great toe because the shoe bends on top /in middle of the toe.I did order size 9, which I wear with all other shoe brands.

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PACKAGE ARRIVED( CANVAS inside ) was ripped picture destroyed

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was advertised on ******** as "clip on bangs" (hairpiece) that they claimed contained real human hair. the price was advertised for $14 and change. By the time I paid shipping costs they took $23.85 out of my account. The hair look like hair you would find on a baby doll that you would buy for your grand daughter, not natural in any way, shape or form. The company that Charged to my Discover card on 4/20/24 was SP ETERNAL with the phone #************. I've called the number for 3 days and it goes directly to a voice box. I have left numerous voicemails that the quality of the product I received was less than poor and I want I refund. I received no return phone calls. I looked at the return address on the package and it was shipped from Longo Customs Service. I've called ************ and I get "please leave you message for ********************* "beep"". I've left my name and number and let them know that I receive a very poor quality merchandise that I need to return and I would like a refund. I left my name and phone number. I have done this 3 or 4 times with no return call.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of slacks in size Large, Short. I received an XXsmall. I have purchased these slacks before, and I'm happy with them. I want to exchange these for a size L, Short. I have read several reviews of customers receiving the wrong size. I would like this taken care of as soon as possible.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on their website. After weeks of waiting, it finally arrived. Quality of products is poor, at best, far inferior than I could have ever imagined. I tried replying to their email confirming my order, it bounced back. I tried emailing them directly, it bounced back too. I tried going to their website, it doesn't work. I tried calling their number, it goes straight to VM, no return call.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/6/23 I purchased a weighted blanket for $58.00 for my daughters Christmas gift. It never came. Today 1/4/2024 I received a poorly crocheted piece. It is too small to call a blanket. On 12/6 the company emailed me saying they would try to get the blanket out by Christmas. I want my money back. I now cant get in touch with them. I ordered under the name Instreame. There is no return address on the package they sent.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to return 2 pair of shoes I ordered on 11/7/2023, they were Canles shoes. I went onto there website and filled out a report to return shoes and have not heard anything from the company. They were shipped from ***********************************************************. *****.

Longo Customs Service is NOT a BBB Accredited Business.

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