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Business Profile

Work Clothing

BENE Scrubs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Work Clothing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase 1 pair of scrub 5 months ago (February 2024) and i did not receive anything. I tried to communicate the costumer service twice April and May 2024. The person who speak was requesting me to update the address which i did and still nothing happened. For the 3rd time June 3024 i requested to have refund for this and still nothing happened.

    Business Response

    Date: 08/01/2024

    We have shipped the goods on time. Due to the customer's own reasons, the package was returned and destroyed. We are also actively communicating with him to solve the problem. The order that arrived in early March is now in August. We will process these items within 30 days. Our terms Yes, it is written very clearly. I hope you can make careful judgments and withdraw complaints that damage our reputation.

    Customer Answer

    Date: 08/22/2024

     
    Complaint: 22004777

    I am rejecting this response because:
    Dear BBB,

    This is my response regarding the last mail i have received dated August 9,2024. 

    To answer the mail, i am confirming that i do not receive any resolution with my failed transaction happened February 2024. It is more than half a year and still waiting for either money back or parcel receive. 

    Please note that i prefer to have communication through email as I moved to another place. 

    You can also reach me by phone:**********

    Sincerely,

    *****

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original purchase date 12/30/2023 Order number BE 1009 Product not received until 2/8/2024 1) I did not receive my order in the 7-15 business days quoted in their website. I used their chat app on the site and sent 3 emails to ask what the hold up was. I was told the order would be shipped 10 days before it really was. 2) my order does not work for me. It doesnt fit correctly. Their site says to contact them regarding returns. I have sent 3 emails regarding my return with no response. At this point I just want my money back.

BENE Scrubs is NOT a BBB Accredited Business.

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