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Business Profile

Auto Electric Services

E and I Audio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Electric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023, I took my vehicle to E & I Audio in hopes of getting a remote start installed however, it has been five months and my vehicle does not have the remote start installed and has caused further damage to my car. My car now stalls on me if I drive for longer than an hour. They cannot figure out how to install this in my vehicle, and had to resort to “hours of YouTube.” if they couldn’t put the remote start in the vehicle, they should’ve just taken it out instead of causing more damage to my car. He told me to take my car back till the end of April for tax season, however may rolled around, and I still didn’t hear from him. I had to threaten him legally and still didn’t hear from him only to get a text message that basically said “ I don’t care if your patience is running out and I don’t care about your problems. I have bigger problems right now. “ All I want is that my car to get fixed or have them take the remote start out. I have taken my car to another shop to see if they can fix it and they told me to take it back to E & I Audio to finish the job. I have multiple witnesses and text messages and documented proof.

E and I Audio is NOT a BBB Accredited Business.

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