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Business Profile

Infertility

Fertility Centers of Illinois

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infertility.

Complaints

This profile includes complaints for Fertility Centers of Illinois's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fertility Centers of Illinois has 9 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never made any appointment with them they taken my information and charge me $100 without any notice. No appointment was posted

      Business Response

      Date: 03/20/2025

      Thank you for your feedback. We would like the opportunity to discuss your concerns directly. Please reach out to ***************************** so we may contact you directly.

    • Initial Complaint

      Date:07/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had testing at the facility in Jan/Feb of 2024. The testing was a flat fee of $99 and I informed them in February that I received an invoice from ******** for $129.15, and they agreed over the phone that I should not have received this invoice and that they would take care of the correction. I have called many times since February as I continue to receive invoices from ********., and the receptionists tell me the office manager will take care of it, but as of July, I am still receiving invoices from ********. The office manager will not call me back when I left her a message, and I've asked for confirmation from the receptionists to ensure the adjustment is made and I do not receive any more invoices. Please assist in getting this resolved. I went through the Fertility Centers of Ilinois - ******** location.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I underwent an egg retrieval procedure on December 12, 2023. Prior to the procedure, I received a treatment estimate from the practice, indicating that my estimated out of pocket expense would be $4200, but that I had enough benefits available under my BCBS IL insurance policy's lifetime maximum to cover those costs. I understood there would be a separate $450 out of pocket cost, not covered by the insurance. That was separately paid by me.Beginning in January 2024, I received claim notices from my health insurance, indicating that the lifetime maximum for fertility benefits was exceeded during the procedure, and BCBS would be denying coverage for any amounts billed. FCI apparently failed to properly calculate my remaining benefit, or advise me reaching the lifetime maximum would leave me open to paying full, "rack rate" costs for the remainder of the procedure.Despite the quote of $4200, I then received a bill for over $9600, reflecting the amounts BCBS denied, and an additional $992 for anesthesia. I appealed the denied amounts, and those appeals were denied by BCBS. The quote was wholly inaccurate, as I am being asked to pay 250% of the original estimate. I was also asked to pre-pay $2142 for a separate procedure in March 2024, which I did. That payment was put towards the outstanding balance. I now have a remaining balance of $7680.31, and had to separately pay $992 to the anesthesiologist, who is not affiliated with FCI. I called several times to attempt to resolve this matter. I called the financial services department on 3/12 (discussion), 4/11 (VM not returned), and 5/29 (VM not returned). I am now being threatened with collections, despite my repeated calls not being returned to understand FCI's inaccurate estimate. The business has received $5942 from me directly, and a separate $25,000 from my health insurance. I wish to have this resolved by paying the difference of the $4200 estimate and my $2142 credit, in an amount of $2058.

      Customer Answer

      Date: 06/18/2024

      HIPAA form attached.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Everything is time sensitive and my *** appointment was not scheduled on the correct date because of a typo in an email that was sent to me. I spent A LOT of money for the *** deposit and medication needed. Not only did I take the medication that effected my hormones for no reason but they wont give me an explanation on how they plan on NOT charging me for this month's appointment and what they billed to my insurance. I spoke to an office manager and a billing manager about this. The billing manager was supposed to email me the requested documents (payments and what was billed to my insurance) over a week ago and never did.

    Fertility Centers of Illinois is NOT a BBB Accredited Business.

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