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Business Profile

Solar Energy Contractors

Tesla Solar Technologies Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To the Better Business Bureau:RE: Complaint against Tesla *************************** for property damage and inadequate compensation On August 9, 2024, Tesla technicians installed solar panels at our home. During installation, a caulk gun fell from the roof, shattering our glass patio table, damaging cushions and an ottoman, and embedding glass fragments in our deck and yard.The crew manager initially acknowledged responsibility but stopped responding after two texts. We contacted Tesla directly, provided security camera footage as requested, and they acknowledged their liability.Tesla requested original receipts or an invoice. We explained we no longer had receipts and requested $1,400 to cover:Glass patio table replacement: $675 Five cushions replacement: $450 Ottoman replacement: $75 Glass cleanup: $200 Tesla offered only $460 without explanation. When we submitted a detailed invoice, they rejected it, insisting we purchase replacements first before they would consider reimbursementwith no guarantee of full compensation.After SEVEN MONTHS, we still cannot use our patio due to damaged furniture and safety hazards. Tesla continues to delay fair compensation, refuses to justify their inadequate offer, and imposes unreasonable conditions.We request:Full compensation of $1,400 I have attached all supporting documentation including security footage, correspondence, and damage photos.********* ******** *******************************************

  • Initial Complaint

    Date:02/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased house from previous owner in 2021 Dec, and I had solar panels on my house from previous owner which are already paid off. Now , I want to transfer ownership agreement of those under my name but Tesla is not cooperating when its already paid off. Its been 1 month since I am dealing with them with no answers. They keep transferring me to representatives to representatives on the phone for more than 1 hour. Even though I already sent them the deed of the house.

  • Initial Complaint

    Date:06/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to call Tesla, numerous times with no avail. I have a squirrel nest under my solar panels & the netting to prevent this problem is loose.I am a women with MS and cannot get on the roof ti fix this issue.Thank You *****************************

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since July of this year my energy company has said that my solar panels are not providing any output. I clearly see output via my Tesla app. It is impossible to get this company to reply to my emails or even get them on the phone. Yesterday I called them and there was an option to hold your place in line, filled out my phone number and never received a call. The only thing thats changed with my system is that I was able to get one technician out in July for maintenance. Since then my bill has been astronomical. I just need someone to answer my emails and calls. ************

Tesla Solar Technologies Company is NOT a BBB Accredited Business.

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