Reviews

Review Details

• Review fromMicah M

  Date: 04/04/2025

  1 star
  If you're considering Tesla Solar for your home, think twice. My experience with them has been nothing short of frustrating, marked by a lack of professionalism and a refusal to take responsibility for their mistakes.Hidden Roof Issues and Lack of Transparency Tesla Solar failed to properly inspect my roof before installation. Another company, before performing any work, conducted an inspection and immediately identified a roofing issue, refusing to proceed until it was addressed. Tesla, however, either ignored or failed to notice this issue. Instead of informing me, they proceeded with the installation, leading me to believe my roof was in perfect condition.Excessive Charges for Minimal Effort When the issue was finally discovered, Tesla charged me $300 for an inspector to review the probleman inspection that lasted less than 20 minutes. Thats more than what most lawyers charge per hour, and all for something they should have caught before installation even began.Refusal to Communicate and Unprofessionalism Rather than discussing the matter over the phone, Tesla refused to communicate directly and instead demanded immediate payment. The complete lack of professionalism and disregard for customer satisfaction was astonishing.A Strong Recommendation to Avoid Tesla Solar Tesla Solar fails to prioritize customers, refuses to take responsibility for their mistakes, and overcharges for their own errors. Their lack of transparency and unwillingness to communicate should be a massive red flag for anyone considering their services. If you're looking to invest in solar energy, choose a company that values its ****************************************************** is not that company.

• Review fromGregory F

  Date: 02/27/2025

  1 star
  Tesla Solar Gets 1 Start for their customer service and business but 5 stars for their panels and solar system is great. But their customer support is terrible, some of the worst support I have ever seen. They don't care about their customers after installation and mislead you at the beginning. I don't know if they purposely give false information. I was told my system would support 9 *** when the sun is up so I could charge my car and 1 battery would be enough. 2 years later I found out that that is not enough to produce 9 *** and that the inverter can only support a max of 7.6 anyway. To get the *** that I needed I would either need to get a bigger system, which you can't just add to but need a whole second system installed, and I also needed at least a second battery that I had to pay an additional 11k to get installed a year later, when I already paid 40k for the system 2 years ago. Getting a second or third battery then would have been cheaper, but the irony is, that the system I needed/wanted would have cost more money and therefore Tesla would have made more money. It would have been a win-win. I would have gotten what I needed and been happy, and ***** would have made more money. I don't mind paying more for something that I actually want/need. But in this case, I was falsely told that a 9.6 KW system would support the 9 *** I need when charging my car. Then when I would ask why it never got that high, I got a different excuse instead of just telling me the truth they said for safety reasons, because you house isn't drawing that much power so it won't output that much, until it is on the grid it will be limited, and that the sun wasn't in the right place. These were all LIES and the entire time they knew the system wouldn't output that much and 9.6 KW doesn't mean it will generate 9 *** to begin with.

• Review fromrodrigo c

  Date: 01/30/2025

  1 star
  Beware of Tesla Solar A Complete Nightmare I regret ever choosing Tesla Solar. The system does not work, yet Tesla refuses to provide real data explaining why. Instead of taking responsibility, they're pushing me to file a claim with my insurance without offering any meaningful information to support it. Customer service is atrocious. Getting in touch with anyone is nearly impossible, and when they do respond, its usually a month later with no real solutions. The lack of accountability and transparency is beyond frustrating. If you're considering Tesla Solar, save yourself the headache and go with a company that actually stands behind their product and supports their customers. This has been a horrible experience from start to finish.

• Review fromJohn K

  Date: 12/13/2024

  1 star
  Worst company with horrible customer service. Unprofessional crew and support team

• Review fromHoward W

  Date: 10/10/2024

  1 star
  Absolutely horrible customer service they dont care about you or your system once its installed cant get them to come out and check anything billing is always alll over the place and my system is not performing anywhere near what it is suppose to and they never wanna come out and check it they try to tell me its trees blocking and i have no trees for it to block anything my house sits in direct sunlight all day and i have other people with other companys with half as many panels as i have producing way more then i have everytime somethen happens they want you to jump through a bunch of trouble shooting for them its all a bunch of bull if i could get there system off of my house right this second it would be gone but they wanna charge you a ridiculous amount to even try and do that. Big scam and horrible people to deal with

• Review fromDate T

  Date: 09/23/2024

  1 star
  Tesla IS THE WORST. Wasted AN ENTIRE YEAR with them as they struggled to get paperwork and permitting, only to decline to install because they finally decided that they didnt like my re-roofing work. Other solar companies seem to have no problem with the pitch and composition of my roof. I sure wish I could get that year back.

• Review fromDeborah D

  Date: 09/19/2024

  1 star
  Tesla solar customer service is the absolute worst. I originally purchased my panels from Solar City, Tesla solar bought them out. I need to have my roof replaced due to shingles being bad -it's time. I have a contract with Tesla that they will removed and put them back on for $499.00 - I have tried for months to get them to give me a date, have lost multiple contractors because even they do not want to schedule because of Tesla. Now they want me to use one of their "recommended" sub contractors which want to charge me way more than what I would pay if Tesla would do it - I am not the only one Many people have started a face book page about the same issues - I think that this is fraud and taking advantage of many people. I have never missed a payment in the past 15 years - its on auto pay. Please if anyone knows how to get them to come out besides hiring a lawyer and paying more I would appreciate it.

• Review fromdaryl l

  Date: 09/14/2024

  1 star
  Terrible customer service! Is not willing to work with thier customers to meet thier needs. Spend your time and money in a company that cares for thier customers and thier needs!

• Review fromSupheak K

  Date: 08/29/2024

  1 star
  Horrible Tesla Financing/Billing;I financed my solar panels and power walls through Tesla financing. First issue is, no one showed me how to operate the systems. The contract come and install the solar panels and power walls, and left once they were finished. I called Tesla tech and had to hold for at least an hour and no one got on the phone. I emailed the project coordinator and still no response from her. My Tesla phone app is not reading correctly and no help from Tesla tech at all.Second issue is that my bill was due and I made payment via Tesla app. I got confirmation that the payment was submitted successfully, and the payment cleared my bank account. A few days later, I got notification from Tesla that my payment was past due, although it cleared my bank account. I check ********************** app and there was no payment transaction history. I tried calling the Tesla billing, and again, I waited on the phone close to an hour and no one picked up the phone.I regret going with Tesla because their customer service is horrible. No one ever answers phone calls. I would not recommend doing business with Tesla.

• Review fromLulu M

  Date: 08/16/2024

  2 stars
  We have a smallish system on our roof ( installed by SOLARCITY when TESLA was SOLARCITY) 10 years ago and 2 powerwall batteries ( total cost: $35,000). The system would work beautifully if....it was properly managed or monitored. As it is , we have had to deal with 4 inverters going dead on us in the last 5 years. Now I read in many review it seems to be a common problem for TESLA. Whenever the inverter dies and the system hence stops working, communicating with TESLA is only through the app and a hurdle of painful chat box conversations that take forever and deliberately so, I venture to say: there is no phone number, no email -customer service is only through a chat box. TESLA basically does not want to deal with repairs or customers. Then they arrange for the repair appointment for.... 2 months later. 2 months later??? (and why does TESLA choose to replace these clearly subpar inverters every time with the same brand, or does not even look into what in our system can causes this insane high frequency of failure? Our last inverter lasted 1 day after installation before dying. Again, I am not kidding.We live in *******************, and our solar System seem to always break during the summer sunny month. So we get no electric production during the best months of the year because TESLA is unable to provide efficient repair service. Our solar investment is not paying off at all : it has been many hurdles to deal with Tesla, and the company is fundamentally negligent and inefficient. We will NEVER again buy anything from TESLA.