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Business Profile

Swimming Lessons

Big Blue Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/6/24, I took my daughter ******* to Big Blue Swim school in *******, **. I was scheduled for 3pm class which we got to the ****** at approximately 3:02pm, my daughter who is 5 yrs old was attempting to run to her lane in the pool at which myself, and the lifeguard informed her to walk. One instructor in the pool yelled at my daughter in a demeaning manner that as a mother I took grave offense to. I articulated this to the staff that I don't appreciate the way they spoke to her. As my daughter continued with her swim ******, I stepped outside the building to grab a sandwich at the store next door to which I received a phone call from the reception desk that an employee observed me leaving the building and that I was being asked to return. I explained to the receptionist that I will absolutely return immediately, and I once again reiterated the situation about how the staff had spoken to my daughter. I returned to the building immediately and observed my daughter completed her swim ******. My daughter was also scheduled to attend the 3:30pm swim ****** as a make-up class. Once the 3pm class was over there was an announcement that there would be a delay as a child had vomited in the pool and they had to wait approximately 30 mins to be able to reuse the pool. I asked one of the staff with an iPad if there was an availability for my daughter to do the 4pm class as her makeup which they looked at the schedule and confirmed that she could. My daughter completed the 4pm class and I was there taking pictures and videos of her performance. At no time, did a staff came and spoke to me about my child being sick and that she was the one who vomited in the pool. Why was she allowed to continue her swim ******s and take an additional class if she was sick and threw up? I strongly believe that this is a misrepresentation of the facts and was rather directly related to me voicing my concern about how one of the swim instructors shouted and berated my child.

  • Initial Complaint

    Date:05/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18th I had a very negative experience with an employee so I requested to cancel my membership. I was told there is a no refund policy and at the time, I had a credit balance on my account. Since they would not refund, I requested to cancel my membership as of whatever date the credit balance would be used up. The person I worked with put a cancellation in for May 20th. I have this email confirmation dated March 18th. On May 1st, I received an invoice and was billed an additional $34 for the May 20th class. I called the school and explained the cancellation request was supposed to be based on the credit balance and therefore I should not be billed for any additional classes because I have wanted to cancel for quite some time, which I communicated back in March. The same employee who I have had numerous issues with called me back to say they would not be crediting the charge. Instead, it would simply sit on the account indefinitely regardless of my cancellation.

Big Blue Swim School is NOT a BBB Accredited Business.

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