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Business Profile

Replacement Windows

Glass Doctor of Grayslake

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Glass Doctor of Grayslake's headquarters and its corporate-owned locations. To view all corporate locations, see

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Glass Doctor of Grayslake has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/10/23, two new bottom sashes were installed in my bedroom. The attached "**** copy of work order" I received upon completion of the installation shows the agreement amount of $828.17 minus my deposit, leaving a balance due of $567.67.Upon reviewing my credit card statement, "*************** January Bill ... ", the balance due is $80.26 higher than agreed to and there is an additional line item of $80.26 for some unknown reason. That equates to an overcharge of $160.52.****, the owner, emailed me his copy of the bill "**** adjusted copy..." with no explanation of the $80.26 price increase. He only offered me the following option: "I can remove the two windows and leave you with two holes if you want". I immediately sent him a copy of my receipt to the email I received from him. The next time I was able to reach him, he claimed he never received my email!During one of my many attempts to speak with ****, he did agree on 4/5/23 that the single line item of $80.26 on my statement is a legitimate refund owed to me. On 4/19, **** again said he would submit the paperwork to get my card credited. Still no refund.I started calling **** on 1/31/23 to get this issue resolved. I've called and left a message 14 times. I've tried calling his cell number, but he doesn't answer it and his mailbox is full.I lost my full-time job on 4/14/23 and need the $160.52 owed to me.Any help would be greatly appreciated.

    Glass Doctor of Grayslake is NOT a BBB Accredited Business.

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