We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Alec
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Abbott Laboratories Employee Credit Union (ALEC) has taken $130 out of my savings account. I want it returned immediately. What ALEC has done is not allowed under Illinois nor California state law. Furthermore Federal Regulation D specifically describes a savings account as a nontransactional account. ******************** has charged me thirteen $10 dormant account fees over the past 13 months even though the account is a federally designated nontransactional account. I just want my $130 returned. This looks to me like a federal class-action lawsuit.

    Business Response

    Date: 04/17/2024


    ****************** was contacted by the credit union to acknowledge this complaint. The credit union resolved this issue directly with the member based on his specific situation. We reminded ***************** that the fee schedule is disclosed as part of the new membership opening process and is also available via alecu.org. We also let him know of the importance of having an active membership to avoid future unnecessary dormant fees.

    Customer Answer

    Date: 04/19/2024

     
    Complaint: 21467806

    I am rejecting this response because: I need an extension until May 4th, 2024 based on the business's slow processes pertaining to this matter. 7 business days is not enough time to fulfill the response from ALECU. ALECU will not allow external transfers from my account, therefore I have requested a check from them. They have informed me it will take up to 10 business days for the check to arrive and then I have to deposit it into a different bank account. Once my funds have been fully received by me, I will consider this particular aspect of the complaint resolved.

    I reminded ALECU that it is illegal to steal funds out of their clients' accounts. I also let them know that savings accounts are federally classified as non-transactional accounts, therefore charging dormant fees on a savings account is illegal and unethical. I also reminded them that they need to correct their poor customer service and the poor attitudes expressed by their bank managers.

    Sincerely,

    *****************************

    Business Response

    Date: 04/30/2024

    Management has reviewed the situation presented, including the comments made by *****************. As a result of these comments, the credit union has provided a resolution to ****************** that we feel addresses his original request.

    Management does not agree with Mr. ******** statements regarding the legality of the fee being assessed. The credit union has the legal and contractual right to impose the dormant account fee. The ********************************************* also discloses all fees, including dormant account fees, under the federal Truth in Savings Act. The requirement to maintain an active account is also discussed at length in the account agreement we provide to all members.

    The majority of the credit unions members never have this fee imposed. The credit union actively tries to contact all members not only to keep them up to date on credit union products and services but also to alert them when we have had no contact for an extended period. The credit union will continue to monitor and attempt to contact inactive members to avoid dormant account fees. Management appreciates the opportunity to respond to this issue. 

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since November 2022, I have done everything in my power to close my account and membership with the Abbott Laboratories Employee Credit Union and they keep harassing me with lingering charges and outrageous fees for my son's account, where he tried to call in a fraudulent charge and the fraud department would not speak to him, because I was trying to close the account. In January 4, I submitted a written dispute to ************************************** one of their employees and this week I got yet another statement now claiming we owe them $77.66. They want to ruin my son and my credit without any remorse. I want them to stop harassing us for a $9.89 charge. I was a member of this institution for 15 years and had direct deposit and a credit card which I kept in good standing. They have no reason to treat us like this. They are being really unreasonable and unfair. This is awful how this people would go after someone who was just trying to close the account because I no longer live in ********.

    Business Response

    Date: 01/17/2023

    After receiving ************************** comment, we proactively reached out to him. During the conversation with **********************, we closed his accounts per his request and refunded any fees incurred. ********************** was very pleased with the prompt resolution of this situation.

     

    Customer Answer

    Date: 01/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Alec is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.