Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromLaura W
Date: 01/04/2023
1 starLaura W
Date: 01/04/2023
ALEC credit union's ********************* practices are extremely poor, and caused me late fees as well as interest fees, and may have affected my credit score. - I set up a **** credit card payment, using ALEC's online bill payment service, on December 13th, 2022. - The **** bill was due on December 20th, which was a full week later. The bill payment process elected to pay using non-electronic means (a paper check sent to the **** accounts receivable address). - **** did not receive the payment until DECEMBER 30th, as confirmed by contacting ****'s Customer Service. This was fully two weeks from when I set up the payment on ALEC's bill payment center. - I incurred late payment fees, interest fees and this may have impacted my credit rating. - THIS IS THE SECOND TIME IN ONE YEAR THAT THIS COMPANY HAS CAUSED THIS ISSUE.
Alec
Date: 01/08/2023
We are very concerned about Ms. ******** concerns. We are reaching out to her directly to obtain some additional details and will work rapidly to ensure that any fees incurred though no fault of her own will be returned to her. Additionally, we do believe that we will be able to find a solution that ensures that she does not have this issue again.Alec
Date: 01/11/2023
We have connected with ****************** regarding her concerns and have provided her with alternate payment options for her credit card. In addition, we refunded all fees incurred. ****************** was pleased that we proactively contacted her to resolve her issue.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.