Reviews

Review Details

• Review fromRogelio R

  Date: 12/03/2024

  1 star
  The worst dealership I have ever experienced. Specifically sales. Went in on November 29th to look at an 2021 Atlas . I wanted a price on the used vehicle out the door. I asked for certified and not certified. I assumed it wasnt certified because it wasnt advertised as a certified used vehicle. The salesman refused to give me an outdoor price without certification. The price he was giving me was $8000 over what is online. Understandable, I declined all the extra stuff that they had to offer. We didnt agree to a deal. I was firm at three grand over what they had it online for. The next day they lowered the car online by another thousand dollars. Now no one will return my calls. The salesman **** told me specifically that they are more interested in making a profit on each vehicle than to sell units I continuously ask for a sales manager to speak to, and no one will return my call. I was considering to pay more for the vehicle, but now that I cant even get a call back i will take my Business elsewhere.

• Review fromIvo M

  Date: 12/03/2024

  1 star
  Stay away, bunch of scumbags, online price for car 25,700$ with taxes, they will not tell you out of the door price over the phone or email, you got to go there to fund out that 25,700$ online price will turn into 32,000$. What a joke. You better of buying car from drug dealer.

• Review fromFrances R

  Date: 10/01/2024

  1 star
  Do not recommend buying a ** and be careful if you are charged for service, my 2021 VW Atlas CrossSport has had 2 recalls and I just had the camshaft replaced my car is too new for all of the breakdowns. Gurnee VW will try to add things to your order some without your permission. Check your bill and contact your warranty to confirm if it is covered or not. They tried to charge me for a coolant leak saying it was denied by the warranty. So I called the warranty to see why it was denied and they said it was not denied they had not received an order for it. They called the dealer and got it approved. Then when I get the bill for the camshaft it did not add up to what I thought I should pay so I spoke to the manager and he confirmed that I was being charged for an oil change and new timing belt because these were recommended due to the type of service done. But I did not authorize the service and felt if its needed they should pay for it. The manager also said that the warranty overpaid so technically I was saving money. After going back and forth I ended up paying $50 which I call s**** me over fees. So always confirm if your warranty covers the expense by calling them directly do not depend on the dealer to call them they will lie to you so they can double collect

• Review fromTodd B

  Date: 08/08/2024

  1 star
  FRAUDULENT BUSINESS PRACTICESES USED TO STEAL MONEY AND CHARGE CONSUMERS FOR GHOST ITEMS

• Review fromColin W

  Date: 04/26/2024

  1 star
  Stay far, far away from this dealership! If you're in the market for a car, do yourself a favor and find another dealer. I wasted my entire evening discussing costs, prices, and payments with them. They even had me convinced to come back with the guarantee of securing a loan at a similar price. But as soon as I agreed and got everything in writing, they pulled a fast one on me. They ran my credit, everything checked out, they handed me the keys to what was supposed to be my new car, and even got me set up with the phone app. But just when I thought things were finally falling into place, the finance manager dropped a bombshell. He had the audacity to tell me that the numbers the general manager gave me were bogus and they couldn't honor the agreement we had. I specifically asked them to confirm with the finance team before running my credit, but they went ahead anyway, fully aware that the deal wasn't going to work out. Now, thanks to their lies and incompetence, I have a pointless hard inquiry on my credit score. They practically begged me to come back, only to pull the rug out from under me once I had the keys in hand. This place is a joke, run by fools who lack any sense of professionalism or honesty. Save yourself the headache and avoid this establishment in Gurnee like the plague!

• Review fromAntonio B

  Date: 02/02/2024

  1 star
  We stopped in at the Gurnee location to check out a dodge **** pack. And a Tesla. Our salesperson was awesome but the rest of the crew we werent a fan of. When buying a used ***** make sure the car is unlocked from the previous owner so you can put the account in your name. This was not the case. The dealer sold him a locked *****, this mean through ***** you can set up and account and supercharging can not be done. Many countless calls between the dealer and *****. Issued finally resolved after about 4 days. Then he gets a call saying he needs to come in. Finance is having issues with the loan. He needed a co-signer or more money down or ***** more a month payment. Unfortunately I did not like the finance managers attitude so I decided not to co-sign. I did not trust him. So at this point no loan on the car. My son then went to a credit union got approved but not for the full amount. We had to give the car back and take our trade in back. All this is fine. Typical business and we were ok with that. The only bad taste was dealing with the locked out Tesla account. No big deal. Next. Unfortunately not the case. We also had **** down payment owed to us. They told my son they need to look over the car make sure no damage was done and they will refund the funds. Well after 20 days countless phone calls and emails and a ******** review that I had to delete they finally gave him his deposit back. Still not over. When my son got his Chrysler 300 on his way home the check engine light came on. We thought maybe the cold caused a sensor to stick. Now thats its warmed up its still on. Well after scanning it and investigating we found a tampered wire harness. Is this how you do people. I see your response to the bad reviews to call your office. Your staff will help us. Well we did. We tried. I can pull phone logs to prove it. I had to delete a negative review to get our refund back. I wonder how many other bad reviews people took down.

• Review fromRomana Afrose P

  Date: 08/21/2023

  1 star
  Fraud Dealership- **** (Finance manager) Left us ******************* I recently had the unfortunate experience of dealing with them and I must say, these guys are some sneaky swindlers who'll do whatever it takes to rob you blind. I went to this dealership driving 4 hours as I was interested in one of their listings. As I proceeded to the purchase process, they started being all deceptive. They added several thousand dollars in items we did not need, without even asking for my permission or my consent. They did not even show me the paperwork and simply told me to sign on their I-pad without disclosing what they were adding!! When I checked the breakdown of the expense (I had to ask them a couple of times for that), I found out that they slammed me with some ridiculous $3750 service *********** that I never asked for and it left me feeling exploited and deceived! This is an act of customer fraud. It's shocking to think that a dealership would act like this to manipulate their customers in such a deceitful manner. This level of unethical behavior raises serious questions about their business practices. Not only did they fail to disclose this expense beforehand, but they also violated the basic principles of transparency by not letting me know that they were adding this item to my bill. This experience has left me feeling extremely disappointed. I would strongly advise anyone considering doing business with them to think twice and proceed with caution. This dealership's actions are not only unprofessional but unethical! Read carefully before you agree to sign any paperwork and check out the price breakdown before leaving the dealership. Best advice-Save yourself the headache and find a dealership that values honesty, transparency, and customer satisfaction!

• Review fromGreta B

  Date: 08/17/2023

  1 star
  We have had years of business with this dealership. We will no longer be using their service as they went back on their word to repair the oil pan. This started back in the beginning of the year. We had lights on our dashboard that something was wrong. We had to take it back many times and they kept replacing difference parts. On the last time, they said they would give us a free oil change. When I showed up to pick up the car, I read the service summary and they noted on there that the oil pan nut was stripped and they did not advise using the car until replaced. They did not call me, and if I hadn't read the paperwork I would never have known and likely would have ruined by engine. Their service employee, after much back and forth, stated the dealership would replace for free but the item was on backorder. Today they are no longer honoring what that employee promised us because she did not notate it in the file and they want us to pay them $800 for new pan. Do not use this dealership unless you GET EVERYTHING IN WRITING. I consider this extremely poor customer service. We do not plan on buying or using them for anything at this point.

• Review fromjeremy j.

  Date: 06/13/2023

  1 star

  jeremy j.

  Date: 06/13/2023

  I purchased a vehicle on march 29,2023 in on April 9,2023 the vehicle begin to make a loud noise in the engine I contacted the dealership for help with is problem in the answer they gave me was they can't do anything about also know theirs a lemon law in I that's all dealership have to abide by in their not doing so really need help with this todays date is ***** 11,2023 I've have been trying to reach out on multiple occasions we're they all failed only time was successful with talking to the ** is when I asked my boss can l use one of the company's van to drive 40 mins to the dealership in the ** told me that when the service manager return from a meet at the dealership next door around 2:30 on Friday he will give me a call I never received a call in fact I called multiple time again around 4 that same day in still was unsuccessful the young lady that answered the phone said that she will gave the ** my name number in also the make In model of the truck so that he can call till this day still haven't gotta a call nor have been able to get in contact with the ** I don't have any means of transportation because ever time I ask for a loaner I was denied on multiple occasions I also tired to call Monday of this week in Wednesday of this week still no luck in on Wednesday I gave the young lady my contact information again i'm confident that you all have my contact information I also have my call records showing that ive called two months later still no vehicle

  jeremy j.

  Date: 06/15/2023

  Still waiting for a response

• Review fromJames W

  Date: 06/02/2023

  1 star
  Gurnee Volkswagen charged for services not rendered and added an unwanted warranty. They refuse to answer their phones and the voicemail is full.