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Business Profile

New Car Dealers

Gurnee Volkswagen
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BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Brandon H

    Date: 05/09/2023

    Added ***** dollars worth of warranties to my purchase and never mentioned a word about it. They gave me a price breakdown and monthly cost but did not include warranties in the price breakdown. Not a single word about paying for a warranty or explaining what they are for. I am not sure how this is legal but this appears to be their standard practice. Caught it the next day and canceled but I am sure a lot of people do not.

  • John G

    Date: 12/07/2022

    This place is a fraud. They advertise prices and will not honor them. They confirm the advertised price is the actual price when you call to confirm on the phone. Then they add $2500 to the price for LoJack and paint and fabric protection,when you go there. They refuse to sell the car for the advertised price.I thought there were laws to protect consumers from this kind of shady business practice.

  • Brenda R

    Date: 09/01/2022

    I want to start by stating that Volkswagen dealership in Gurnee ******** is a deceiving, lying dealership. Not only did they lie to my face four times about fixing an issue, they went ahead and grabbed my personal belongings out of my car and lied to my face and said that they didnt, which later they ended up returning the paperwork that they took from my vehicle. It did not belong to them and they lied to my face. I took my car (which I purchased from them) to get the *** port connected since I failed my emissions test because the port was not connected. I took it in and they dismissed me because my car didnt have a check engine light. I took my car again to get tested and it failed because they didnt connect it. I took my car back to VW dealer and they claimed to have connected the wire. I took my car back to emissions and they worker told me that they didnt do anything, he went on and showed me the lose wire. I went back for the 3rd time and they got mad at me and accused the emissions worker for lying to me. VW dealer claimed to have fixed the issue but they didnt. At this time I was desperate for them to fix it because my license plate sticker was going yo expire. They didnt care how stressed I was, they were simply messing with me. They took advantage of me just because I am a woman and they made me waste so much time going back-and-forth to get the same exact thing fixed over and over. They lied every single time that the port was connected. I spoke to them how unhappy I was, they l did not say sorry or care. I have been a returning customer for the past six years and every single time its just been a very unsatisfactory visit.

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