Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****sed to wait to apply for a loan for 30-days to ensure the loan is off of my credit report. It also add another inquiry to my credit report 3) Continue driving a vehicle I intended to trade in (which now has more mileage, repair needs, and registration issues)4) Manage the emotional and financial burden of a loan issued for a vehicle I was promised but never received

  

  Business Response

  Date: 07/24/2025

  Dear Better Business Bureau,
  
  We want to confirm that we have come to a mutual resolution with *****, and all matters related to the concern have been addressed to her satisfaction. Both parties have agreed that no further action is necessary at this time.
  Please update your records accordingly.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2025, I visited Gregory Hyundai in Highland Park due to severe shakiness of steering wheel in my 2023 Hyundai Ioniq 5. Tire rebalancing was performed by a technician and the issued seemed to be resolved. On June 21, 2025, I returned for maintenance and mentioned that there is slight vibration on steering wheel. I spoke with ****** at the service counter around 9:30 AM and asked if rotation would be necessary to this mild vibration on steering wheel. She reviewed my service history and told me that no rotation had been done in March. Based on that, she recommended rotation, and I agreed.After the June 21 service, there was no issue on short drive home. However, around 12:30 PM on I-294 South, the steering wheel began shaking violently again from 58 mphworse than March. The video for shakiness of steering wheel is recorded around 4:40 PM for the evidence of this issue.I did not drive the vehicle on June 22 due to safety concerns. On June 23, I returned for a test drive with a technician. He confirmed that the shakiness was severe and the vehicle was unsafe to drive.On June 24, ***** informed me that one rim was completely broken and claimed the damage was caused by the driver, making me responsible for the replacement and labor costs.Given that the technician found no visible rim damage during the June 21 inspection and did not report any safety concerns at that time, it is highly unlikely that the rim completely breaks during the short drive home. This raises serious questions about whether the rim was already damaged during or prior to service and simply overlooked or possibly damaged during the handling of the wheels. According to section 2 of Illinois Consumer Fraud and Deceptive Business Practices Act, service center omitted material safety information and suppressed material fact.I believe the dealership failed to properly inspect and should take responsibility for unsafe services and possibly repeated failures to fix the same issue.

  

  Business Response

  Date: 07/14/2025

  Per Mr. ***** complaint, our technician did NOT note damage to his wheel during either visit for the shaking of the steering wheel.  He also noted that after each of his two stated visits the problem was no longer occurring.
  
  He states that after his June 21 visit for "mild vibration" of his steering wheel the tire rotation we recommended and performed resolved the issue.  He states that on the short drive home there was no shaking.  He then states that at 12:30 P.M., on I-294 South, the steering wheel began to shake violently.  After he returned to ** and we inspected the vehicle we found that a wheel was "completely broken".  It is very possible, and highly probable, Mr. *** hit something on that drive and that caused the damage to his wheel.  If the wheel had been completely broken on his previous visit it makes no sense that the wheel would have only been mildly shaking (as he stated) and that a rotation fixed it, only to have "violent" shaking after driving the vehicle home with no issue and then out again with the new, violent shaking only occurring after he was driving it for several miles.
  
  Bottom line, we believe the gentleman damaged the wheel on his vehicle and is trying to get to pay for it.  We are not interested in doing so.
  
  ***** *****
  Platform Manager
  Gregory Auto Group
  *************

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car with Hyundai. Within a year. My car was consuming its oil. Hyundai did not want to respond to it. I was advised by the dealership. To keep using my car till engine breaks down. Now my engine does not work. And warranty and Hyundai will not do anything to fix my car. My car is defective. Last year my transmission needed to be replaced as well. Lastly they sold me a defective car and now they just brushed me off and Im stuck with no car and still have to make payments on a car that does not work.

  

  Business Response

  Date: 05/05/2025

  Mr. *****:

  First, we are sorry for your experience.

  You purchased your 2019 Kona from us back in March of 2022 with just over ****** miles.  *********** records indicate you first brought it to our store with a concern (you had previously done routine mainteance like oil changes with us) because the check engine light was on (it had ****** miles at that time) in November of 2023. We checked it out and there was very little oil in the vehicle.  We changed the oil and asked you to return after driving ***** miles so that we could verify how much oil was consumed. This is part of the oil consumption test Hyundai USA (the manufacturer) requires dealers to perform to determine if they will cover the engine.  You returned in January with just over ***** miles added to the odometer and we checked the level and then topped off the oil and told you to drive another ***** miles and come back for a 2nd check (all part of Hyundai USA's process). That was the last time you were in our service department.

  We searched the Hyundai system and it shows another Hyundai dealer was trying to get Hyundai *** to replace your engine and Hyundai USA declined to cover it.  That has nothing to do with our dealership?  Dealerships are fanchises and we do not manufacture the vehicles. 

  Now, we DID sell you an extended service contract with very good coverage and we can see that the other dealership had filed to have the service contract company do an inspection on it back on 04/15/2025.  We cannot see the result of that.  You may want to contact the dealership where your vehicle currently is and ask them for some details.  Beyond that, you should contact Hyundai USA for any additional concerns.

  ***** *****

  *************

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealer sales *** and i worked a deal to purchase a vehicle without a trade. The sales manager assisted, coordinated transportation, and sent over a good faith purchase agreement to begin financing and a wire transfer. After working out the financing and p***aring the wire transfer, i attempted to get exact finance number to finalize the wire transfer. After many hours, the sales manager called and said the vehicle appraised higher than the sales price and would be ***riced almost $3000 more. i could purchase the vehicle at that price but not a the negotiated price.

  

  Business Response

  Date: 11/02/2024

  Mr. *********:

  You are correct that the price was adjusted.  That vehicle is a former loaner, and one of 5 currently in our Certified Pre-Owned (CPO) inventory.  The issue was that it was priced in error and we caught the error.  Our website has a disclaimer regarding pricing being subject to change. It is there, in part, for situations just like this one.  

  The error was this particular Santa Fe SEL has the Premium Package, while the others do not.  It makes for a significant difference in the valuation.  Once the error was caught, we corrected the pricing (closer to $2k than $3k). 

  No money had transferred between parties, and you are located in another state.  Our adjusted pricing is still very, very aggressive, and you are welcome to take advantage of it if you like.  Beyond that, nothing else will be done regarding this matter.

  ***** *****

  Platform Manager

  Gregory Auto Group

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car from Gregory, we were going to think about it, but they said they would give us a 10 year ******* warranty from the current ****** miles. We agreed and signed. The next day we looked at the warranty and it was not extended to include the current ****** miles, we called and they said they would fix it, after weeks of repeated calls and texts it was not changed. This week I called again and we were told the mere was nothing they could do.we also have not received our license plates 3 mos later. I doubt they ever filed for the plates and pocketed the money.

  

  Business Response

  Date: 10/22/2024

  ***** ******:

  First, I have already sent you a detailed email about your misunderstanding regarding the extended service contract you purchased.  The certified pre-owned (***) wrap product, which is what you purchased (see the signed contract attached), "wraps" the *** powertrain coverage that came with the vehicle you purchased and makes it highly comprehensive for the same period and miles.  In other words, it expires, as clearly stated on the contract you signed, at ******* miles, not ******* miles.

  I am sorry about any misunderstanding you may have, but the contract is not something we can arbitrarily change and we do not have *** wrap coverage that goes beyond that which you purchased. 

  If you are dissatisfied with the product, as also noted to you, you can cancel it for a pro-rated refund (which in your case will be the vast majority of the $1,600.00 you paid for the coverage). 

  Regarding your license plates, if you have still not received them please email ********************************* and someone will see what caused the delay and get back to you ASAP.  We most certainly do not "pocket" the monies we collect for the state.

  ***** *****

  Platform Manager 

  Gregory Auto Group

   

   

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/17/2024

  Ms. ********:

  I will speak with my manager regarding this matter and if you were promised the $500 I will get you a check promptly.  

  ***** *****

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22180437
  
  I am rejecting this response because:

  The disclosure presented to me stated Dashboard light concerns; Shift lever. I believe this statement is blatantly  deceptive since the vehicle suffered major system failure after 34 days of purchase and has been out of service since April 2024, leaving me and my family without adequate transportation. The dealer should be held accountable for what I believe was a deceptive practice. 
  
  Sincerely,
  
  *****************

  was taken to ******* Hyundai in **********, ** for 44 days (closer to home). Once we received the car back, it died a few days later by the train tracks. This was extremely dangerous and unexpected.July 15th- present: at ******* Hyundai for diagnostic I hope you understand based on this timeline how frustrating these recent circumstances have been. I was under the assumption that specialized authorized Hyundai technicians were involved in the maintenance and repair of my vehicle, which makes these recurrent issues- including major system failure- even more concerning.. These issues over the past few months have not only left me and my family without a reliable means of transportation, I want to believe that Gregory Hyundai will work towards a solution with us, which includes compensating me and my family for the time spent without decent transportation and dealing with this vehicle's issues while it has been out of service. out of since April.

  

  Business Response

  Date: 08/23/2024

  **********:

  First, we are sorry for your experience and would be happy to have our techs look at your vehicle.

  Your Tucson was most definitely sold to you as a Lemon Law/buy back.  Please see the multiple forms you signed to that end attached. 

  We sell buy backs and have been doing so for 30+ years.  When we acquire them they have already been repaired and are normally very reliable and great deals. At the point of sale, the vehicle was funtioning properly and we were unaware of any mechanical or electrical concerns.

  We have roughly 20 Hyundai loaner vehicles in our fleet.  They are constantly in use. We are happy to provide one when possible. If we did not provide a loaner initially, it was because one was not available.

  Your vehicle is fully warrantied by Hyundai until it is 5 years old, or has ****** miles.  You may wish to speak with Hyundai about compensation for your down time, but that is not something we will provide.

  Please let me know if you would like to have your vehicle brought to ***

  *********************

  General Manager

  *************

  

  Business Response

  Date: 08/27/2024

  **********:

  Your vehicle was sold to you fully disclosed a a buy back.  You signed the state required form which states the reason for the buy back.  How exactly is that deceptive?

  Things can and do go wrong with vehicles on a regular basis all througout the world. I am sorry you experienced what you have, but it was most certainly not our intent, nor would be purposely sell a vehicle with issues.

  Bottom line, I am sorry you feel the way you do.  We are happy to look at your vehicle should you want us to.  Beyond that, there is nothing else we will be doing.

  
  *********************

  
  

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22180437
  
  I am rejecting this response because:

  The disclosure states "Dashboard light concerns: Shift lever." Based on this statement- and lack of further detail that may imply risk of major system failure (among other issues)- leads me to the conclusion that the disclosure was deceptive. The vehicle had 1505 miles when I purchased it on March 1st,2024. On April 5th, 2024, the vehicle suffered major system failure and was towed to Gregory Hyundai. During this 34-day period, the car had been driven about 800 miles and was lightly used (total of 2334 miles). When I received the vehicle back, the issue had not been fixed. In fact, the vehicle's condition seemed worse as the car stalled and the lights malfunctioned a few weeks later.Gregory Hyundai service failed me miserably. Therefore I decided to bring the car to ******* Hyundai (authorized Hyundai dealer), and no repair data was found on my vehicle, which was extremely confusing and disappointing. These issues were concealed and misrepresented at the time of purchase.
  
  I kindly request verified documents and the CarFax report showing these issues were fixed before the car was sold to me. 
  
  Thank you.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 09/09/2024

  If you have a concern with the buy back notification you need to reach out to the manufacturer.  What you signed is exactly what we, the dealership, received, nothing more or less.   We do not generate that document, the manufacturer does when they offer the vehicle for sale at a closed auction (where we purchased it).

  *********************

   

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22132461
  
  I am rejecting this response because:
  
  Your sales **** myself, and my sister all saw the spare tire in the trunk. The first vehicle I looked at was an **** with a spare tire. The second vehicle was the ***** with a spare tire wrapped in plastic. Im am not confusing anything. Ive been given the run-around since I purchased the vehicle. If this is how you do business then so be it. 
  
  Sincerely,
  
  Galilea *********

  

  Business Response

  Date: 08/20/2024

  **************************:
  

  I spoke with the sales *** you worked with and evidently we showed you two vehicles to include the ***** you purchased.  The other vehicle you were shown had an extra tire in the back and the sales *** did mention it to you. I think you are conflating that with the *****.

  Next, I can assure you we did not remove a spare tire before you took delivery of your *****. Many vehicles today come with what is called a mobility kit and no spare tire.  If your vehicle has such a kit, it did not come from the factory with a spare.  Please check to see if yours does indeed have such a kit.  If it does not, and there is no spare tire, I am happy to purchase a spare tire and provide it to you.  If it does have a mobility kit, then we will not be providing a spare.  

  If you are unsure where to check, please come by and we can check for you.

  
  *********************

  General Manager

  *************

  

  Business Response

  Date: 08/26/2024

  What are you rejecting?  First, WE DID NOT REMOVE ANY TIRE FROM YOUR VEHICLE.  You can believe what you want, but that would make zero sense and we have never done so.

  My offer was as follows: If the vehicle does NOT have a mobility kit (which some manufactirers use in lieu of a spare tire) and no spare tire, I will order and provide you a spare tire.  If the vehicle has a mobility kit, and no spare tire, then I will not be providing anything (and the same if it does indeed have a spare you somehow missed). 
  

  I just need someone at my store to check the vehicle and then we can proceed.

  *********************

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22132461
  
  I am rejecting this response because:
  I purchased a 2019 ***** on August 2nd of this year. Ive contacted my local *** and discovered there has been no paperwork submitted to them regarding the car. The only thing they received was the temporary license plate information. The bank who I have the loan with requires proof that they are the primary on the title within 90 days. It has been two months and I would like to get this resolved as soon as possible. Ive contacted the dealership twice now and left two voicemails with the business department I was directed to by the operator. I have yet to be contacted by the business.
  
  Respectfully,
  
  Galilea Arizmendi 

  

  Business Response

  Date: 10/03/2024

  Ms. *********, 

  The response you rejected has nothing to do with the license plates and titling of your vehicle?  And rather than using the BBB to express this concern, for future reference, you can email ***********************************************************.  

  I have passed your concern to my titling department and they will look into it. We do not control the Secretary of State, but I will make sure we have done our part.

  ***** *****

  Platform Manager

  Gregory Auto Group

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22063708
  
  I am rejecting this response because:
  We were told about the need for ECU/ECM module, not PCM. *** was first told to us when we arrived at the dealership, as both my husband and I were shocked. We were assured the vehicle was safe to drive 300 mi to our home. 3 mechanics here inspected the underside of the car. Rust is one thing, but rotting is another. They agreed that these issues were known by the dealer or not inspected.

  We were told we had 300 mi or 15 days to return, by *****************. Thatis an oral contract.We are requesting our refund and the dealer remove this unsafe, undriveable, unfixable vehicle from our driveway.I have notified BBB, Federal Trade Comission and left a detailed review on Facebook.Next will be the Attorney General and Secretary of State.Then, a lawyer for Dealer Fraud and bad business practices. 

  stated dealer had to know about this before before selling. Notified Gregory Hundai immediately after car inspected by our mechanic - called sales rep ************************ called manager on duty, emailed Director of **************** *********************, emailed **** Shopping Assistant. Email sent directly to website. Answer always, "someone will get back to you."Today is 7/29, 5 days after purchase and no manager or supervisor has contacted us.We are senior citizens who were looking for a reliable, affordable used car for our adult daughter with medical & mental health issues, partially disabled. We took money out of retirement fund for this. They were all nice and accommodating at dealership. Requested refund and dealer to arrange transport of car back to dealer and cover cost. We are out $5,000, our daughter does not have a vehicle.Ethics ?Elder abuse ?Vulnerable adult abuse ?Fraud ?Placing me in very unsafe situation on a 300 mile drive by stating vehicle was safe to drive.

  

  Business Response

  Date: 07/31/2024

  First, I want to state that unlike what you wrote in your complaint we called you well before you arrived at our dealership and told you the sales rep discovered the check engine light was on (when we was preparing to pull it up front). We called you as soon as we were aware of it.

  After inspection by our technician he determined it was the *** and that the issue did not effect driveability.  We offered to reduce the price of the vehicle by $600 if you wanted to take it as is, or to fix it and then you could come back at a later date.  You stated you would still come in and assuming you liked the vehicle otherwise you would likely take it as is.  The key here is timing.  I did NOT want to bring you here under any false pretense, and made sure to make you aware ahead of time.

  You will see by the attached RO that we replaced a few components on the vehicle to include the rear brakes.  If my tech had suggested an issue with the front brakes I would have replaced them as well.

  Regarding rust, the vehicle is 21 years old as you noted. I think you would be hard pressed to find a 21 year old vehicle in this area that does not have rust. 

  Beyond the aforementioned $600 consideration, we are not willing to provide additional discounts.  

  We are willing to offer you the full credit of $5,000 that you paid for the vehicle if you wish to exchange it for another one in our 300+ vehicle used inventory.  We currently have 3 locations worth of vehicles you can choose from here: www.gregoryautogroup.com.

  Please let us know if you would like to take advantage of this offer.

  *********************

  General Manager

  

  Business Response

  Date: 08/06/2024

  We are happy to provide you a full credit (of the selling price) towards another vehicle on any of our three lots as previously noted, but that is all we can offer. 

  Regarding the timing, I personally called you hours BEFORE you arrived at the dealership, so your accounting of the facts is definitively incorrect.  If I had not personally made the call I would not be able to say for certain, but I did, so I can say it with 100% certainty.  

  *********************

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22063708
  
  I am rejecting this response because:

  The problem with the ECU/ECM is irrelevant to our complaint. It's a separate matter. It doesn't matter when you notified us of this. It doesn't matter how you or I remember the timeline. We accepted the option you gave us - $600 reduction in price and we would have it fixed.

  The problem/complaint is the rotted frame, rotted brake line and CV axle leaking. That is what makes the vehicle unsafe to drive. The rotted frame cannot be fixed because it is unfixable. Three certified mechanics have concurred with this assessment. They have stated that your dealership had to have known about this problem before we bought the vehicle. We do not know where the fault lies in your facility/business. The onus is on you to determine that.

  We notified your dealership 2 days after we bought the vehicle about the problems with the vehicle. The car was driven a little over 300 miles to our home. It was also within the 15 day return as stated by *********************** - 500 miles or 15 days.

  I do not want a $5,000 credit on another vehicle. I do not trust your dealership.

  Please refund our $5,015 and you should also pay to have it towed to your dealership.

  Follow-up now begins by notifying the Attorney General, Secretary of State and seeking legal advice. Federal **************** has already been notified and review placed on Facebook.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22020034
  
  I am rejecting this response because: As you stated" you can have multiple components failing at the same time, and replacing one may temporarily resolve an issue, but then the next failing component rears its ugly head and so on". However, the issues were NOT temporarily resolved. In fact, neither issue temporarily resolved my original issue which was the engine light being on. Therefore, I am not convinced either fix was needed at all.

  As you state "If you are willing, I would like to schedule another appointment and I will have a different technician work on it and we will see what can be done.  I would not charge you any further diagnostic and would give you significant consideration on any repairs that need to be performed". I will agree to these terms, however, we need to discuss reimbursement for the first two issues which did not fix the engine light at any point. I was told by my service agent that they tested the fuel pump and it was working just fine but that a small valve could not be depressed and therefore the whole pump would need to be replaced. Obviously, this was not the case and I replaced a perfectly acceptable part for no reason. This conversation can continue and I am willing to come to a resolution after the issue of reimbursement is resolved and once the actual fixes to the car are made.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/24/2024

  First, my apologies for your experience with us.  Sometimes diagnosing an issue with an older vehicle can be very, very difficult, and there can be layers to the issues.  You can have multiple components failing at the same time, and replacing one may temporarily resolve an issue, but then the next failing component rears its ugly head and so on.

  If you are willing, I would like to schedule another appointment and I will have a different technician work on it and we will see what can be done.  I would not charge you any further diagnostic and would give you significant consideration on any repairs that need to be performed.

  *********************

  General Manager

  *************

  

  Business Response

  Date: 07/31/2024

  I am sorry you are not happy with my proffered explanation and offer.  No further offer will be forthcoming.  I hope you will decided to take us up on the initial offer. 

  *********************