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Business Profile

Tax Consultant

County Property Tax Refund Specialists
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22865743

    I am rejecting this response because: Their response is unacceptable. I am on the "Do Not Mail" list. I will be forwarding their response to the ************************ where I plan to escalate the matter. This company needs to cease and desist ALL communications immediately and acknowledge that I have been removed from ALL future mailings.

    Sincerely,

    ****** ***********

    Business Response

    Date: 02/28/2025

    I would like to sincerely apologize for the delay in responding to this complaint. It was an oversight on my part, and for that, I am truly sorry. For reasons I cannot explain, I missed the earlier request, and I understand the frustration that may have caused.


    Regarding the customer complaint, I would like to clarify that with each mailing cycle, we create a completely new mailing list based on the most current data available. We do not work off a static list, which would make it easier to remove a client's name. Instead, every time we generate our list, it involves processing millions of records. Because of this, it is unfortunately more challenging for us to catch and remove specific names in time, despite our best efforts.


    Receiving these mailings incurs no cost to our clients other than the time it takes to discard them, and we genuinely regret any inconvenience caused. While we are continuously working to improve our processes and will certainly make efforts to review and remove clients from our mailing list beforehand, its important to acknowledge that, with the volume of names we manage, there may be instances where a name is inadvertently missed.


    I hope the client can understand that we are doing everything we can to avoid sending any unwanted mail and appreciate their patience and understanding as we continue to refine our system.


    Thank you for your attention to this matter.


    Sincerely,
    *****

County Property Tax Refund Specialists is BBB Accredited.

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