Complaints

This profile includes complaints for Claire's Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Claire's Accessories has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Claire's Accessories

  2400 W Central Rd Hoffman Estates, IL 60192-1930

• 

  Claires

  230 Montgomery Mall North Wales, PA 19454-3904

• 

  Claire's Stores Inc

  2700 State St Bismarck, ND 58503

• 

  Claire's Accessories

  9299 West Atlantic BLVD Coral Springs, FL 33071

• 

  Claire's Stores, Inc.

  9451 W Atlantic Blvd # 9451 Coral Springs, FL 33071-6945

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items from Claire's on 17 Aug 2024 and was unsure I would need all of the items for my father's funeral. I only needed one of the items, so I attempted to return the other 3 items today (18 Aug 2024). First, I tried to return them at the store in ************, ** where I purchased them; however, the store didn't open on time and was closed at least 1 hour after the scheduled time. So, I called this store to confirm that I could return the items there, and I was told that I could.On arriving at Claire's a male employee mentioned that he had not clocked in and couldn't help me. There were 2 female employees working, one was actively piercing ears. After ~15 minutes, the first female employee attempted to process my return, and the system kept presenting a decline error message prior to me inserting my card. I suggested that she try the other cash register, and she received the same message. After the other female employee tried to help, she received the same message. Neither of the employees knew who to escalate the matter to because their manager had just quit, I was told. Neither of them knew the internal number to get support. So, I called another Claire's store and explained the situation and had that representative give the number to her. After calling the number using her cell phone, she said she had to call someone else, and that the gentleman could not help her. He also noted that he didn't recognize the phone number, and she noted that she was calling from her cell phone.While waiting for the employee to resolve the matter for me, she kept giving others her attention. So, I asked that she stay focused on resolving my issue because I had been in the store for 1 hour. She, then, started crying and left me and her associate who had ~10 customers in front of and around her.To date, I still was unable to return these items.

  Business Response

  Date: 08/20/2024

  Hello *********, 

  We are sorry to hear about your recent experience at one of our Claire's locations. Regrettably, we are unable to process refunds or exchanges from our corporate office for in-store purchases. I will reach out to district manager of this location to ensure the next time you return the associates will be able to process your return. 

  Do you mind providing a timeframe when you will be able to visit Claire's? 

  Thank you,

  ***

  Claire's Customer Service

  1/888/********************

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22161570
  
  Hi ***,

  Thank you for your response. I am rejecting only because it has yet to be resolved, and accepting the response would close this complaint. I would prefer to return the items to the ************ store, which I attempted to do prior to going to the store in ***************. However, the Hillsborough store (inside of *******) was not open in contrast to its posted hours. Even upon inquiring about when it generally opens, the **************** staff at ******* stated that it is notoriously closed even when the hours state that it should be open.

  I would appreciate you making the managers of both locations aware of these concerns. I used to shop at Claire's 30 years ago, and I knew it then to be a name I could trust. I am hoping it remains that.

  I can return my items to the Hillsborough store tomorrow (Thursday, 22 Aug) through Saturday (24 Aug). Please let me know when is the best day and time to do so to ensure that it is open. If for any reason, the system inadvertently closes this complaint, I will assume that the Hillsborough store inside of ******* should be open regular hours on Saturday (24 Aug), possibly one of the busiest days. Thank you in advance.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/21/2024

  Hello *********, 

  I shared your experience with the area managers of the two locations. I also emailed both locations and they are aware that you will be visiting between Thursday and Saturday. 

  Thank you, 

  *****

  Claire's Customer Service

  ************************

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Claire's Accessories via their online website. They took it upon themselves to change the shipping address i put in, to match an old address that used for payments only. I entered 2 different addresses, one for billing anf one for shipping. They used my billing address for my shipping. I IMMEDIATELY called within 1 min after, spoke to customer service(Several times over multiple days) and they assured the address was changed. All email updates i get have the wrong address. My delivery date has changed several times already. I ordered a week ago. I've since gone into a physical store & bought what i needed, because it was time sensitive. I expressed to them several times, as soon as this address issue occured, that i want a REFUND. They lied saying it was too late, because it's being delivered already, but it's funny how they said that several days ago, so Clearly it was being delivered at the time. I want my money back. I will tell my bank to contest it. I want refund in FULL, including what i paid for shipping!!

  Business Response

  Date: 08/08/2024

  Hello, 

  We apologize for the inconvenience. 

  The order was shipped to the address that you called in and provided. 

  The billing address was a PO address. 

  We have issued a full refund for the order. 

  Thank you,

  Claire's Team

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22106910
  
  I am rejecting this response because:
  Yes they uploaded a bunch of emails proving they are stupid, incompetent, and used an old address i don't have access to anymore, then refused to refund me when i asked for a refund. 
  

  
  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/22/2024

  Hello,

  We apologize for the inconvenience. 

  We do not have the authorization to change a customers shipping address, unless it is requested by the customer. 

  The original shipping address that was on the order was the original shipping address that was entered before placing the order.

  You contacted us requesting an address change, which was completed upon your request. 

  On 8/8/2024 a full refund was issued to you. 

  Thank you, 

  Claire's Team

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22106910
  
  I am rejecting this response because:
  

  It is a FALSE STATEMENT. I entered my correct residential address upon ordering. Im pretty sure i know WHAT MY OWN **** ADDRESS IS! The nerve of you disgusting people, to suggest i don't know my own current address, and I'd somehow forgot that i haven't had that old po box address in SEVERAL YEARS! Because yeah, that's totally normal. Your site reverted my address IMMEDIATELY to an old address i no longer have, AFTER i hit complete/finish order. I called same day IMMEDIATELY  to fix it, which you did NOT, so i IMMEDIATELY asked for a refund. But because you're a greedy, shady company, you made up lies for why you can't refund and it's TOTAL CRAP! You forced me with an order i did not want. I right away said this incompetence will not work for me, so just refund me and cancel order. You are a disgusting shady company. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Claires Store #**** in ****************** on 05/03/24. I wanted to get a third hole in each lobe. We waited over 90 minutes and the person working was literally in tears over the stress of being alone and the credit card system not working correctly. She told me that the earrings that I wanted were out of stock and assured me that purchasing infant earrings would not cause an issue. After realizing that it was significantly more expensive, she refused to change my order to a similar but less expensive version of the earring. Due to her emotions and the growing lines, I did not want to force the issue and cause her more stress. I reluctantly allowed her to ****** my ears because I was on vacation with my niece and we were creating memories together. Because the system was down she had to process my payment in small increments. I paid $60, $50, and then $29.83.On 05/04 I noticed that my left ear was swelling around the earring and the hole was basically swallowing up the earring. I went into my local store (#****) in ********* ******* as I couldnt even get the earring out. By this time it was ****** and extremely tender. ******** was wonderful and after some time she was able to remove the earring. I was going to purchase a different earring for the hole however she thought that it would be best to let my ear heal and ****** it at a later date. She said that even a bigger earring would continue to pull through my ear because the hole had gotten so big. I then removed my right earring in fear of this happening again.So not only did we spend 2+ hours in the store, I paid 3x what I should have paid for adult earrings, and now I have nothing to show for it but a knot of scar tissue in my ear that *** never be able to be pierced symmetrically with the other ear.I would like to request a FULL refund along with a gift certificate to attempt to repierce my ears at a later date. My multiple calls and emails to Claires have gone unanswered.

  Business Response

  Date: 05/28/2024

  Hello ******,
  
  Thank you for contacting Claires ***************** We apologize for your ear-piercing experience that took place on May 3rd at our ****************** location. Rest assured, we will be forwarding your feedback directly to the field team and area manager for this location. The area manager is responsible for the performance of the store and will take any necessary action.
  You may go back to you local Claires ********* IN with the receipt and the earrings for a full in-store refund. We will notify the store of your arrival 5/29-6/5.

  Customer Answer

  Date: 06/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a handbag online, which was shown to be available in the nearby Icing store location for pickup. I then visited the store to find out that they didnt have the item in stock, and dont know when they will get another truck delivery, or what will be on the truck. So I said Ill wait for an email confirmation before I come back. My email confirmation came on April 8th saying that my order was ready for pickup, and they will hold the order until April 16th. I visited the store in April, 10th to find they never had my order delivered.I went to icing customer service by phone and online, and was told I could buy it online and have it shipped to my home but it was not 50% off and there was nothing they could do to change that.

  Business Response

  Date: 06/04/2024

  Hello,

  We apoloogize for the inconvenience. 

  We will email you regarding this issue and provide you with a promotional code for the item.

  Thank you, 

  Icing Team

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my daughter in for two cartridge piercings and a nose piercing. The piercing kept popping out over the first week, including the first night. We took her back the next weekend for assistance and explanation. There was no backing to hold the expensive service in place, however the person on duty advised that there was not a longer piercing option and provided the customer service number to call. I've called Claire's **************** number and left two messages two weekends in a row. I have not received a call back. The piercing continues to fall out and my daughter's nose is in pain.

  Business Response

  Date: 04/15/2024

  Hello, 

  Thank you for contacting Claire's customer service. We can approve a refund for the nose piercing service on your receipt. Please bring your receipt, and the nose stud when you return to Claire's. I emailed the location on your receipt and let them know you will be visiting within the next seven days. 

  Thank you,

  ***

  1-888-Claires 

   

  Customer Answer

  Date: 04/24/2024

  Better Business Bureau:
  
  I have gone into the store and a refund was processed and issued for the nose piercing service. There are no further issues. Thank you for your assistance.
  
  Sincerely,
  
  Malana Cain    

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned unused items from my wedding and received a store credit card. I attempted to use the card and it was rejected online. I called the customer care number on the card and was asked to go to the store. I reported to the store to make a purchase and the card didn't work. We called the number on the card and it still didn't work. I paid cash for the desired items.I recall having returned about $60 in goods, but would like to request a replacement store credit of $75 for the inconvenience.

  Business Response

  Date: 03/19/2024

  Hello!

  We apologize that the gift card you have does not work. In order to further investigate, please send us an email to **************************************** with a photo of the gift card and the full gift card number. Our team will investigate what issue may be preventing you from using the card.

   

  Sincerely,

  Claire's Customer Service

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21454897
  
  I am rejecting this response because:
  I am sending pictures to the email address and do not want this case closed until we reach a resolution.
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/20/2024

  Hello *****, 

  We are sorry to hear about the issues with your Claire's gift card. To assist you better, please provide the numbers on the back of your Claire's gift card. 

   

  Thank you,

  Ken 

  Claire's Customer Service

  **************

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21454897
  
  I am rejecting this response because: Photo of card attached
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/21/2024

  Please see our last response regarding case ID #********. The customer incorrectly said they had a $60 nonworking gift card. We will be mailing her a replacement card.
   
  We asked that you post our response to her email below and that the complaint be closed as resolved.

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a piercing for myself and my two daughters ages 11 and 8. This purchase includes a free pair of earrings each month for a year. I purchased these in 3 transactions, meaning I have 3 separate receipts however I used one email address because my minor children do not have email addresses. After purchase I only received one coupon (code) for one pair of earrings. I called Claire's customer service to inquire about the 3 pairs of earrings and I was told that I can only have 1 per month because their system can only send 1 coupon code to the email on file per month. Bottom line is I purchased 3 piercings and am only getting one pair of earring per month. This is misleading advertisement and not fulfilling the original expectation.

  Business Response

  Date: 03/26/2024

  Hello ********, 

  We are sorry to hear about the issues your are having with our free earring promotion. Unfortunately, we are unable to ***** your request to refund the three piercing services you purchased. The link I included which is located on our website states you only qualify once per transaction and per loyalty account. Three sperate transactions on *********** account does not qualify. 

  **************************************************************

  Thank you, 

  **********

  Claire's Customer Service

  **************

   

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had scheduled Piercing appointment on Tuesday 12/19/23 @ 6 P.M. for my 6-year-old to get her ears pierced.We got to the appointment with ****** who proceeded to walk us through the steps and had us pick out earrings. She told us the price and my husband noticed it was $10 more than we priced out online. We mentioned wanting the standard ear care cleaner as it has worked well for us in the past and that she was charging us for the rapid ear solution. ****** informed us that they only have rapid ear care cleaner in stock and therefore, we must purchase the higher package for 10 dollars more. My husband and I asked if we could be charged for the standard care solution and not receive any ear care solution due to Claires stocking issue. ****** told us no, and that we could reschedule for another time when the store has the product. My husband continued speaking with ****** to understand why they couldnt make an exception for us because she tried to charge us blindly. ****** continued to come up with excuses. It was never communicated to us online or when we scheduled the appointment that the store was out of stock on the standard ear care solution. I was blindly forced to purchase a more expensive option.

  Business Response

  Date: 03/19/2024

  Hello ******,

  Thank you for contacting Claire's customer service. We are sorry to hear about your recent ear-piercing experience at one of our Claire's locations. You should have only been charged for the standard solution. Per our conversation, we are providing you with Claire's gift cards for you refund and this experience. 

  Thank you,

  Ken 

  Claire's Customer Service

  **************

   

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still awaiting the giftcards mentioned by **************** Associate ***, and will contact him regarding arrival time. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still awaiting the giftcards mentioned by **************** Associate ***, and will contact him regarding arrival time. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still awaiting the giftcards mentioned by **************** Associate ***, and will contact him regarding arrival time. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claire's has been running a promotion since 2023- purchase an earring starter kit (automatically comes with free ear piercing service), and receive one free pair of earrings each month for 12 months. Thus, a total of 12 free pairs, each pair with a value up to $17. A code will be sent via email to be redeemed in store. Note I am opted-in to receive emails from Claire's and I check my junk mail diligently. See the website for the promotion details and FAQs: **************************************************************** July 2023, I purchased the promotion ($80.99 plus tax) and should have received my first code for free earrings in August 2023. I never received a code. I went to the store where I made the purchase and they could not help me- they told me to call customer service. **************** said that some customers were not receiving the emails w/code (due to a tech issue on their end) and that I would have to call monthly to receive the code. They also said they could not fix the tech issue.I followed the instructions and have been calling monthly. I received codes for September 2023, October 2023, and November 2023 (thus, I received 3 free pairs of earrings). Since then, I have continued calling each month but still have not received codes for December 2023, January 2024, or February 2024 (thus, now I am due 3 free pairs).In addition, one customer service rep said I would still receive all 12 pairs of earrings, but another rep said my promotion expires in September 2024 and I would not receive all 12 pairs.It seems like Claire's is running a scam and not honoring their promotion. How is it possible that some customers receive emails and others do not? How is that I have now called 6 times, received codes 3 times, and haven't received 3 codes?I would either like a refund on my full purchase, or for Claire's to provide me the 3 pairs of earrings I am now due, plus the remaining 6 pairs. I should not have to call monthly to receive the promotion as advertised.

  Business Response

  Date: 02/26/2024

  Hello ****************,

  We apologize for the inconvenience. 

  Per your receipt the Ear Piercing purchase was on 7/29/2023. Per our FAQ's the piercing needed to be on or before the 25th of the month. Otherwise you would receive your Free Earring coupon code the following month. 

  Here is the link on our website under the FAQ's: ************************************************************** Please see "How Do I Get My Free Earrings". 

  I have taken a look at the Free Earring Coupons for each month starting in September and we have provide you with a code for a free pair of earrings each month. Please see the attached with the free earring code provided to you via email and the date that the code was emailed to you. 

  Please let us know if you have any other questions. 

  Thank you, 

  Claire's Team

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21343033
  
  I am rejecting this response because:

  As stated in my complaint, I never received the codes via email for December 2023, January 2024 or February 2024,  despite my efforts to call monthly and carefully check email (including junk mail).

  Claire's may have a record on their end of issuing a code, but was the code actually emailed? Further, were the codes for the above named months redeemed in store? NO, (and I am sure Claire's can confirm this) thus further proof that I have not received the codes. 

  I can see from the BBB website and online reviews on other websites, that many consumers have been having the same exact problem as me. Note that I have filed a complaint with the *** Attorney General for consumer fraud. I believe this is a scam and gross consumer fraud.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/28/2024

  Hello ****************,

  We appreciate your feedback. 

  We understand your frustration.

  Upon further review we do have records of the emails that were sent to the email address that is on your account for the months of December, January, and February.

  The codes that were sent to you for the months of September, October, and November have been redeemed. 

  As an appeasement for the invonvenience we have issued you rewards to your Loyalty account in the of $60 that can be used to receive the three pairs of earrings that you have not received. Please allow up to five business days for the reward points to appear on your account. 

  We apologize for the inconvenience. 

  Thank you,

  Claire's Team

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21343033
  
  I am rejecting this response because:

  There is no information on the website that explains how the 1200 rewards points (value of $60) that are now in my account can be redeemed for 3 pairs of earrings. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/05/2024

  Hello ****************,

  The reward points are good for $5 each. 

  They can be used at the store for a purchase. 

  There is not a limit on the rewards, so you are able to use four codes in store to purchase a pair of earrings. 

  You can either use the $5 rewards for one pair of earrings or you can use all of them at one time to receive your free three pairs. 

  As stated before this is an appeasement since you did not receive the email for three months. 

  Thank you, 

  Claires Team

   

  Customer Answer

  Date: 03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/18/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my ears pierced and also my daughter's ears pierced today 02/15/2024 ******* ****. Before for the piercing I was told "with the piercings $39.99 each you would get free solution and a free pair of earrings each month for a year for both of you". After piercing left earring is clamped too tight. Also charged for two bottles of solution. I ask first why is left earring so tight. Response is "I may have clamped that one too much. When you clean it pull apart some". I then ask if I was charged for solution because total was more than it should be. Response "yes". I paid $20.00 more for solution that I did not ask for and was said to be included with piercings before service started and charged after. Left earring too tight in ear. Is there anything that can be done about this situation? I am very unsatisfied with this experience. Thank you.

  Business Response

  Date: 02/19/2024

  Hello ********,

  We apologize for your daughter's recent Ear Piercing experience. To try and assist you better, could you please provide a copy of your receipt? Or with the name of the mall and the last 4 digits of the card you used?

  Thank you

  *************************

  Claire's **************** | North America
  

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21310147
  
  I am rejecting this response because:
  To show receipts requested. They are attached.
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/20/2024

  Hello ********,

  Thank you for providing the pictures of your receipts. We apologize for the miscommunication during your piercing visit. Unfortunately, the solution is an additional cost with the piercings and you only receive free monthly earrings for a year when you sign up for the promotion and you will start receiving the coupon bar code through your email starting the month after. However, we would like to send you a $20 gift card for the inconvenience if you could please provide us with your mailing address.

   

  Thank you

  *************************
  Customer Service Representative
  office:************

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21310147
  
  I am rejecting this response because:
  I would like a full refund sent back to my card. The piercing had to be taken out and that was a total lost for me. As I stated in the complaint, the solution was said to be free before piercing. The staff offered the information that it was free. I did not ask until I was charged for it. A $20 gift card  is not acceptable. I paid more than $100 for horrible service. 
  Sincerely,
  
  *******************************