Complaints

This profile includes complaints for Claire's Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Claire's Accessories has 28 locations, listed below.

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• 

  Claire's Accessories

  2400 W Central Rd Hoffman Estates, IL 60192-1930

• 

  Claire's Stores, Inc.

  14545 Sw 5th St Pembroke Pines, FL 33027-1453

• 

  Claire's Stores, Inc.

  3 SW 129th Ave Pembroke Pines, FL 33027-1775

• 

  Claire's Stores, Inc.

  6200 20th St STE 536 Vero Beach, FL 32966-1086

• 

  Claire's Boutiques

  70 Worcester Providence Millbury, MA 01527

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a qualifying purchase of $30 to their website with the advertising stating i would receive ten dollars in rewards as im a rewards member. Rewards never showed in my account and never got any email. Tried contacting them by email and got no response. Not happy. The only reason i spent $30 was for the savings of the $10.

  Business Response

  Date: 09/13/2023

  We apologize for the inconvenience. 

  
  

  We have added the points to your Loyalty account. 

  
  

  These points will be available for use within the next 36 hours. 

  
  

  We have also added an additional $5 reward for the inconvenience. 

  
  

  Thank you,

  
  

  Claire's Team

  
  

  
  

  Kind Regards,

  
  

  ***************************

  Ecomm Sr. ********** Manager

  

  Customer Answer

  Date: 09/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7/23 I got my ears pierced at Claire's in **************. I was told to apply the cleansing solution to the area 3 times a day for 3 weeks-- which I proceeded to do. Three weeks after I removed my earrings, which again I was told to do after 3 weeks. I wanted to replace them with a new set I bought. I could not put my new earring through the holes. The piercings were too painful and started to bleed. This was two weeks ago and every time I try to put new earrings in my ears became extremely irritated and bleed. I paid $88 and it was worthless! I tried calling your customer service and a rude man told me I could not be helped because I should have called in the first week. How would I have knows my ears would react like this after 3 weeks. Isn't that how long I was told to keep the earrings in. He couldn't care less about the experience!

  Business Response

  Date: 07/11/2023

  Hello ******, 

  Thank you for contacting Claire's customer service. We are sorry to hear about your ear piercing experience. Unfortunately, the registry you signed before you received your ear piercing states that you understand that infections are a possible side effect from ear piercing services. I have attached our ear piercing registry for your convenience. 

  Thank you, 

  ********** 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20279847
  
  I am rejecting this response because:

  Its not just an infection I cant wear any earrings. The whole point of the service was to have openings for earrings and the person who pierced my ears didnt ****** them well. Earrings are not going through the holes. I paid for a service that was not provided. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/17/2023

  Hello ******,

  Unfortunately, we can not approve a refund due to your ear piercing getting infected which is the reason why your holes have closed. Once again, you signed the registry acknowledging infections are a possible side effect.

   We could provide you with a $10 Claire's gift card for your inconvenience if you would like to provide your mailing address. 

  ********** 

  Claire's Customer Service

   

   

   

   

   

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store on a Saturday May 20th to have a bracelet soldered on. The associate put it on and it was really cute until it fell apart less than two hours later. I went back the next day on May 21st and was told by another associate that it was not done correctly and I could still see the open space in the jump ring that was not soldered properly. The assistant manager tried for an hour to fix it after the younger associate in the store outright Refused to do it because of a lack of training on the procedure. The assistant manager then told me that the machine just broke in the middle of the process and threw up her hands saying that it was giving her anxiety and it was her last day working there anyway. I never got my bracelet back, and the store is saying they cant find it (conveniently) so Im out of 200 dollars and a bracelet. It seems like the company rolled this program out to make money without properly training their workers. I contacted the the corporate today May 22nd and while the man I spoke to was way nicer than the people in the store, they still were not able to either give me back my money or give me a new bracelet. I am active duty and I am on my way to another area for work, and trying to handle all of this in the airport is awful and very inconvenient.

  Business Response

  Date: 06/23/2023

  Hello ******, 

  As we discussed, we offered to provide you with a refund or to repair the bracelet for $10.00. I asked you if you had the bracelet and you advised me you didn't have the bracelet and you believed you left the bracelet at the ******** location out of frustration.

  Unfortunately, we are not responsible for any items or bags left in the store by our customers. 

  ***** K.

  Customer Service Representative

   ************ Option 2 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my daughter to Claire's in ******* to get her ears pierced and did what told yo me by the staff member and the holes in my daughter ears closed, and when I contacted Claire's corporate office they told me to bad about what happen but they will fix the situation. I spoke with ****** and ****** about the situation and both were very uncaring about failing the fix the situation.

  Business Response

  Date: 06/06/2023

  Hello *********,

  Our customer service records indicate that we have already spoken with you regarding this matter. The earrings were removed by you and the ears were left without earrings overnight. This is the reason the your daughter's holes closed. The aftercare instructions you received state you that post-type earrings must be worn at all times for the first six months to a year. Although you may change the earrings after 3 or 6 weeks, those new earrings must be inserted immediately to ensure the integrity of the piercing remains. 

  The aftercare instructions provided by Claire's were not followed and therefore resulted in the issues you reported.

  With this information, Claire's is unable to provide a refund or replacement.

   

  Sincerely,

  Claire's Customer Care

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20148338
  
  I am rejecting this response because:
  
  Sincerely,
  
  S Blades

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20148338
  
  I am rejecting this response because:I do not accepted the outcome of this situation or do I accept the answer from the company when paid for something I didn't actually get.

  
  

  
  

  
  Sincerely,
  
  S Blades

  Business Response

  Date: 06/22/2023

  Hello *********-

  Thank you for your follow up message. As mentioned to you on several occasions, the aftercare instructions that were provided to you by Claire's were not followed. Failure by the customer to abide and carefully follow the aftercare instructions that were given to you resulted in the issues you stated. The services you paid for were in-fact received and regrettably, Claire's is not liable for what occurred as the customer did not follow proper aftercare instructions.

  Once again if a new piercing is required, it will be an out of pocket cost to you.

  At this time and given these circumstances, Claire's considers this matter closed.

   

  Sincerely,

  Claire's Customer Care

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20148338
  
  I am rejecting this response because:
  
  Sincerely,
  
  S Blades

• Initial Complaint

  Date:05/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ***** Ive had a bad experience to get my ears pierced at St. *************** on 04/29. The lady didn't advise that even though the earrings are 14k gold, the backing is just stainless steel. The result was a bad infection and both piercings closed after 2 days. I've been trying unsuccessfully to get a solution by email. The response from Claires is just that their menu board shows the backings material and that I SHOULD BUY another set of earring, which is absurd. Im just asking to get my ears pierced again with my own gold earrings because I've already paid $80 for the first set.

  Business Response

  Date: 05/23/2023

  Hello ********-

  Thank you for contacting us! Upon further review of your case, we have already advised you that the information regarding the material of our earrings was available on the earring board where you selected your earrings. We also mentioned to you that due to sanitary and hygienic purposes, we cannot use earrings brought in by a customer or anyone else as it can cause further issues for you. We recommended to purchase a pair of titanium earrings as both the earrings and backings contain no nickel and they are an excellent fit for people who suffer from sensitive ears. However, given the circumstances, we are able to approve a free complimentary re-****** with a pair of Titanium earrings to avoid your mental sensitivity. 

  Please note that a metal sensitivity does not cause infections. Infections are caused by organisms such as bacteria, viruses, fungi or parasites. Our earrings come in a highly sterilized package directly from the manufacturer.

   

  Sincerely, 

  Claire's Customer Care

   

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 11 month old granddaughter to have her ears pierced and wanting the best earring for my Granddaughter, I asked for gold ***** and was shown the earrings and I liked them but was not ! Told the earrings were not made for babies but adult earrings . The procedure took place and as it took place I noticed that the tool used for piercing stuck and had to be twisted to remove from the ear after piercing . I had taken my kids to have their ears pierced and never had I seen that happen but was glad it was over. I paid for the procedure and was given cleaning supplies for the ear and left the store . ******* did look like it had not completely fastened but I was praying that it had. needless to say my instinct was correct and that night the earring came out and I was devastated. I returned to the store asked for a manager and was greeted by a decent employee but the one that had pierced the her ears was excepting no blame or issuing an apology . I told the young lady that she should not be piecing ears without the proper training of using the piercing tool and tell any customers that certain earrings are not designed for infants because of the longer post on the earring, that is dangerous and uncomfortable for the infant. I called the main company owners about between 10 and 20 emails before I actually got a response and when I did it was to come back to the store bring the earrings and cleaner and get reimbursed for for the earrings only . I feel as though I need a formal apology as well as a refund of what I paid for there and what I had to pay for to fix the problem and that was to take her to an experienced ear piecing place to have the one earring removed that was not lost! I had to wait the weekend and basically have her ears done again , This time the piecing tool did not get hung and was done in a speedy fashion as not to cause discomfort to a child or a grown up. This young lady should not be allowed to use a tool she has not been properly trained to use.

  Business Response

  Date: 05/18/2023

  Complaint ID: ********

  Customer: *************************

   

  Hi ******- thank you for your message. Our customer service records indicate that we have already spoken with you regarding this matter and approved a full refund for the piercing services for your granddaughter on March 3rd. We advised you that you would need to return to the store with your receipt, solution, and earrings for the refund to be processed. Our piercing services are non-refundable, as stated in our Terms of Service; however, an exception was made in your case. Claires does not reimburse piercing services obtained from a third-party provider. You will need to contact that merchant directly if you wish to receive reimbursement for those services.

   

  We apologize for any inconvenience.

   

   

  Sincerely,

  Claires Customer Care

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't had a experience like this before I went to a Claire's store and they have employees committing crimes manually changing the system prices on products for certain people of color then once someone speaks up to report the incident the corporation then trys to cover their tracks by saying you signed a form before services were received that says no refunds could you imagine what I've experienced I went to this store in hopes to have a great experience instead it was a nightmare I can't believe they have this type of stuff going on makes you wonder if the products are completely new and or sanitized you can't change prices that the business is promising customer they would pay just to pocket cash and drive up the sales taxes it's a shame I've been doing nothing but reaching out to them and it's been months and no one looked into this matter how can people get away with this type of criminal activity I should have called the police it's a shame I have to start taking pictures of the prices on the menus just to make sure am being charged correctly they also gave me a tainted bottle of ear solution it cause extreme redness and swelling everytime I used it I had to throw it out I thought afterwards that employee for no reason at all tried to get me to have a infection in my ears respectfully ******

  Business Response

  Date: 03/06/2023

  Hello,

   

  Customer already submitted this same complaint through the Better Business Bureau. Complaint ID # ********. This is a duplicate submission. 

   

   

  Claire's Customer Service

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently placed an order on October 12th, 2022 from their website. When I received my package, I realized that I did not need as many of the items that I ordered. I checked the stores return policy and it stated that we could bring the items to the store for return and if we wanted to mail it back we would be responsible for the shipping charges. So yesterday, I drove 15 minutes to the Claire's store at ************* in Hicksville to return the 5 items from my 10 item order. When I got to the register, the woman told me that I could not return "big items" to the store. I was confused since my items were not physically big. Then she clarified that they just changed their policy and that stores were not allowed to take back big orders. I told her that it was only 5 items, and she continued to tell me the same thing. So I left and decided to call the company and figure out how I could make my return. I spoke to customer service and she told me that ********************** were not supposed to return more than $50 worth of merchandise. I asked her where on the website was that stated and or on the receipt. As a business, that should be put out there. So then I asked if shipping back would be a free label and she told me no. Which I find very straining for a customer. I should not have to pay for shipment back when I was turned away for an in person return. My total for the 5 items was only $61 and there was solution offered for my issue.

  Customer Answer

  Date: 11/01/2022

  It seems like they deleted my order info on my Claire's account. However, this is the email they sent me after I had called customer service. No where in the email does it state that a customer may not return more than $50 worth of merchandise. If you look on their website, you can see the same information under their policy. 

  Business Response

  Date: 05/16/2023

  Complaint ID: ********

  Customer: ***************************

   

  Hello *******- thank you for your message. Our customer service records indicate that your issue was resolved. Should you still have further questions, please dont hesitate to contact ** at **************, option 2.

   

   

  Sincerely,

  Claires Customer Care