Complaints

This profile includes complaints for Claire's Accessories's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Claire's Accessories

  2400 W Central Rd Hoffman Estates, IL 60192-1930

• 

  Claires

  230 Montgomery Mall North Wales, PA 19454-3904

• 

  Claire's Stores Inc

  2700 State St Bismarck, ND 58503

• 

  Claire's Stores, Inc.

  14545 Sw 5th St Pembroke Pines, FL 33027-1453

• 

  Claire's Stores, Inc.

  3 SW 129th Ave Pembroke Pines, FL 33027-1775

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13, 2023 I took my daughter to get her ears pierced at Claire's. Claire's offers "free earrings for a year" with your piercing. It was explained to me that "free earrings for a year" means that on the 1st of every month, we will receive an email coupon for a free pair of earrings valued at up to $17. I understood the offer and we completed our piercing and registration for the offer. The first week of October we still had not received our coupon and went into the store to inquire. They told us that it should come within the next week and to be patient, so we were. Another week passed, no coupon. We returned again and were told to call 1-800-Claires. After calling I was told we would see the coupon within 24 hours. 2 days later (October 19th). A coupon came, however it was valued at $10. November came around and I found myself in the same situation. Finally, on Nov 30th we received the coupon, however, it would be expiring that same day. I have been calling and emailing and am not being offered a solution. I have been told that they have glitches with their system and that the program will be extended so I get the full 12 months of earrings, but I do not trust that to happen and am simply tired of fighting to get them to fulfill their offer. I have informed them that I am very dissatisfied and that I will be filing a complaint with the BBB. At this point, I would accept one of 2 options: (1) a full refund for our original purchase amount and to no longer do business with Claire's. Or (2) If they wish to keep our business, I would like a gift card for the equivalent of 12 months of earrings valued at $17 each for a total of $204.

  Business Response

  Date: 09/13/2024

  The customer issued 12 months worth of reward points towards the free pair of earrings on 1/25/2024.
  
  An email was sent to the customer advising of the resolution. 
  
  We have not heard back from the customer and consider this complaint satisfactory and closed. 
  
  Kind Regards,
  *******
  

  
  

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER NUMBER: ********* I placed an order for store pick up for 9/20/23. There were multiple items unable to fullfill. I asked them to just cancel the order and refund my giftcards. They said they would. I went to purchase something last month and the money was not on the cards. I called the customer service number and gave my 3 giftcard numbers/pins to a person. They said they'd read back to me by email. No response. I emailed again last week and no response. I do not know where the money went but I would like it back? It is probably $25. I can see the order on my account but everything is $0.

  Business Response

  Date: 12/01/2023

  Hello ********, 

  Thank you for contacting Claire's customer service. Your gift cards have been refunded. Please allow 2-3  business days to reflect. 

  Thank you,

  Kenya K

  Claire's Customer Service

  Customer Answer

  Date: 12/08/2023

   
  Better Business Bureau:
  
  Im satisfied.  Sorry could not find how to access to respond.  My gift cards were refunded.

  
  

  *****************************
  

   

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I am put me in like a point about this order number013929636 for my purchase at Claire's I had another order also but right now it's about the purchase of lightning bolt clip on earrings they gave me my money back which was $3.95 but I had to call the urgent care doctor out here to see my daughter and it feels a space or somewhere I can provide pictures I will of what happened to my daughter's ears but the earrings made one of her ears ****** and both ears front and back were damaged the doctors ended up prescribing her hydrocortisone cream and another cream that has an antibiotic in it. ****** did not say anything about compensating for her being hurts and harmed by their product nor anything about paying her doctor **** if she have any kind of coinsurance or copay I have spoke to them I have an email them about paying if a bill comes about and also compensate my daughter for her distress as a young child. And then I also the rings the rings about some of the rings inside the store and the other rings are also on I believe this order number but I put it at the top they turn her fingers green the doctor said it was harmless but yet that's a waste of my money all together I spent with hair accessories what was done that order like about $25 but hair accessories has nothing to do with this. Claire's they are selling product s that are not hypoallergenic that are not real metal the doctor said and they should have it on their website that this is not hypoallergenic jewelry and it's not made out of real silver or any good kind of metal whatever it is made out of I forgot what the doctor said it could be made out of but if not good for a child's skin. I will leave pictures of her fingers and her ears and also another issue that just came about today which is November 10th 2023 the bracelet I think it's on this order number also just broke it's a butterfly bracelet necklace or anklet in a ring came together and it broke today cheap products.

  Business Response

  Date: 09/12/2024

  Hello,
  
  Regarding the above complaint, we have issued a full refund for the customer's order on 11/21/2023 in the amount of $23.30. 
  
  We have not heard back from the customer and consider the complaint to be satisfactory and closed. 
  
  If the customer is seeking additional compensation, she can contact our *************** to discuss further. 
  
  ***************************************

  ************
  
  Kind Regards,
  Heather
  

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 20856468
  
  I am rejecting this response because:I am rejecting this response because: I feel like they should have done more yes they return my money for the product that was damaging to my daughter but the reality of it is they don't have any disclaimers warning signs about what problem is made with what elements. I didn't know my daughter was allergic to that stuff and I don't even know where they jewelry is made out of because they don't really tell you they might say it's made out of silver on something and it's not made out of silver and the others that I bought her didn't say what it was made out of period I'm assuming it was fine because it's geared towards children but it's not. They at least could have paid her medical expenses her transportation expenses and gave her some type of compensation for her pain and suffering but they didn't do that and I already spoke for somebody in their what did they say and they risk ********************* I think that's what it said I already spoke to someone and she denied that I spoke to denied giving my daughter anything any kind of compensation for her pain and suffering you ought to see I took pictures that I sent those pictures I believe well her ears they damaged her ears she still has scars on her ears from clip-on earrings from Claire's. That's all I have to say thanks and have a blessed and wonderful day ??????

  
  

  Sincerely,

  
  

  ***************************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2024

  Hello Valencia, 

  We sincerly apologize for the inconvenience that this has caused you and your daughter. 

  We have issued a full refund for your order. 
  

  Please reach out to our *************** team for further discussion.

  The information is provided below. 

  ***************************************

  Thank you,

  Claire's Team

   

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 20856468
  
  I am rejecting this response because: I don't know how many times I have to say this I have already spoken to someone in your risk management department if I had the time I can go back in my note and my notebooks I have plenty of them where I keep documentation of things and give you the lady's name that I spoke with but I'm not going to do all that that's two times consuming at this point in time but I spoke to you while it was in 2023 wasn't it I know it's been a while but yes I have spoken to risk management department and like I said previously you are declined to compensate my daughter for her pain and suffering and I should not have to reach out once again better yet you all need to be reaching out to me why do I have to chase you all down I didn't have to chase you down to buy your product my email address is on here if you don't if you want to reach out to compensate my daughter you could do it through the *** leave me a message through the *** if you don't have my email address but I should not have to *********************** risk management department now but I have already talked for someone from your management department and you all declined the compensate my daughter for her pain and suffering already so why should I call you back that's just ridiculous. So BBB no I am not happy about the results they just don't care like a lot of other companies thank you have a blessed day. And let me not forget about the rings turning her fingers green.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a order on claire's website. The order arrived and one item was broken. I threw the item away and forgot about it until I got a email to review my order from claire's via email. I said that the item was broken and Id repurchase but there are no items in stock local to me. I immediately got a message via email to contact claire's. I emailed them saying hello you have asked me to email you, Rep **** asked what happened with the order and I told them. They then asked for photos. I told them its been several weeks. The item was a hazard as it was glass. Rep **** emailed back they needed photos. I again told them but they asked me to contact them. I now and dealing with **** who insisted i send photos. Again I have no photos because the item was a hazard and its weeks. I would like to deal with someone higher than customer service reps. ******* who can tell me why I was ordered to contact claires but then offered no resolution. I would like ***** for the item that was broken

  Business Response

  Date: 11/17/2023

  Hello *****, 

  We apologize for the inconvienence. 

  We issued a refund to the original payment method via (PayPal) on 10/30/2023 for the damaged item. 

  Please let us know if there is anything else that we can assist you with.

  Thank you,

   

  Claire's Customer Support Team

   

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday Oct 15th, an associate at Claire's peirced the ears of my underage, under 18 year old, daughter. There was no adult there to give consent for my daughter. When I called Monday Oct 16th to see why that happened the "store manager" refused to give me her name and told me to call someone else. I called and have left voicemails but they have been unanswered. I just need to understand why this business is not following **************** law and I need to know who is taking responsibility if my child's ears get infected from this.

  Business Response

  Date: 10/27/2023

  Hello *******,

  I spoke with the district manager, and she informed me that you have already spoken with her and did not wish to speak with her again. May I ask what kind of resolution you are seeking?

   

  Kenya K. 

  Customer Service | North America
  **************************************************************************************
  (p): ************** | (e): ****************************************
  Hours: Monday - Friday 8:30 am - 6 pm, CST
  

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20739058
  
  I am rejecting this response because: No one from *****'s had reached out to me with a satisfactory answers about why this happened, who becomes responsible if an infection sets in, and what Claire's is doing in the future so children don't illegally have holes punched in them. 

  One claires associate spoke with me on 10/26 and found proof my child had been pierced against company policy and against the law of ****************. He stated I would hear from someone before the weekend. As of Monday 10/30 I have not heard back, I have called the 1800claires number but again, got no answers.

  Sincerely,
  
  ***************************

  Business Response

  Date: 11/10/2023

  Hello *******, 

  I received an email from the District Manager stating, we did not actually provide ear piercing services for your daughter. She was allowed to purchase the piercing kit to qualify for our free set of earrings for $12 months promotion when you purchase a ear piercing package.  

  ********** 

  Claire's Customer Service

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20739058
  
  I am rejecting this response because:

  My child's ears were pierced in the store. The documentation wasn't done on it because my child said she left her ID at home and the woman who peirced her ears said that's OK, we won't fill that out. Then she poked holes in my child's ears. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/17/2023

  Hello *******, 

  The associate who was working was new and did not know she was supposed to discharge the earrings from the cartridge before selling to our customers. We perform over **** piercings a day in the U.S. and ****** and this situation has never happened in the three years I have been working for Claire's. We have policies in place to prevent situations such as this one from happening. Unfortunately, the training for this employee was not up to par and we sincerely apologize.

  Thank you, 

  Kenya K. 

  Customer Service | North America

  **************************************************************************************
  (p): ************** | (e): ****************************************
  Hours: Monday - Friday 8:30 am - 6 pm, CST
  

   

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20739058
  
  I am rejecting this response because: while I appreciate the apology for your negligence in properly training your employees. I still need to know who is responsible if an infection or other complication begins because of the negligence. If I had taking my child and allowed her to get peirced that would fall on me. But since Claire's removed me from the situation, is Claire's going to take responsibility? 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/25/2023

  Hello *******, 

  I will provide you with the number to our ************************** if an infection occurs within the healing period. 

   

  Thank you, 

  Kenya K.

  Customer Service | North America
  **************************************************************************************
  (p): ************** | (e): ****************************************
  Hours: Monday - Friday 8:30 am - 6 pm, CST
  

   

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a horrible experience this afternoon when I went to visit this location. I brought my daughter in to get her nose pierced and the associate ended up calling mall security followed by an **************** officer. We simply walked into the store, I informed the associate I was there to get my daughter nose pierced, she looked my daughter up and down and asked what's her age. I informed her my daughter was 17 she asked for her government ID or a passport. I told her my child had neither of those however I could produce my identification. The associate said I don't know how old she is you can be telling me anything and besides we just changed our policy but we haven't put it up yet, so anyone above 16 has to have a passport or government issued ID. I asked to see the policy in which the one she showed me said anyone over 13 only needed to be accompanied with a parent or legal guardian whom had government identification. I asked to speak with her manager in which she advised she wasn't there. She called her manager whom told me to go look it up on the website. I asked for corporate number in which she gave me customer service number. I dialed the number and walked to the front of the store and spoke with them. After being on the phone with them 10 minutes into the conversation 2 mall security officers walk into the store. I tell customer service that she has called security on me and the representative asked me for what. He says you haven't done anything wrong and since we have been on the phone you haven't said anything to the associate. He said you aren't yelling or screaming so I'm curious as to why, and I said me as well. The security officers walk out and one stands by the door. I inform the customer service rep of this and he ask me to ask the security officers why they were called there. I walk up to the security officer and ask and he said they received a call about an irrate customer whom was yelling and screaming and causing a scene. The customer service rep said you haven't done any of that since you have been on the phone with me maybe the associate is scared or feels some type of way. I ended the call with the customer service representative and I did not re-enter the store.

  Business Response

  Date: 08/25/2023

  Hello Showne, 

  We truly are sorry you had this type of experience while visiting one of our Claire's locations. I attempted to call you earlier today to discuss this matter further. I did leave a message. Please call me at your earliest convenience. 

  Kenya K. 

  Customer Service Department

  ************ Option "2"

   

  Customer Answer

  Date: 08/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Showne *****

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of earrings back on 6/18/23. They broke after 2 days. I have reached out to Claires on numerous occasions now. I have sent them photos of the earrings, along with my receipt,, as requested by them. They will not refund me what I paid. They are only offering me a 20% off coupon via mail. The earrings are no longer available either, so a replacement cannot be obtained. I just want to be reimbursed for what I paid.

  Business Response

  Date: 08/25/2023

  Hello *******, 

  We are sorry to hear you are having this experience. I just left a voice message justy a few minutes ago. Unfortunately, we are unable to provide a refund without you returning the merchandise to the store. However, I did just notice you emailed recently requesting a store credit. We are going to be mailing you a gift card for the cost of the broken earrings from the receipt you provided. 

  Thank you, 

  Kenya K. 

  ************ Option "2"

   

  Customer Answer

  Date: 08/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got my Daughters ears pierced twice in July (16 & 29) 2023. They have a special that you get free earrings every month month for a year with the purchase of an ear piercing. The first one is fine and the second one they should have informed us to use my daughters loyalty account or had my husband use one, but instead just said to use my loyalty number and email and I will still qualify for both earring coupons which isnt the case. It can only be one per loyalty account which was incorrect info given by your employee who was also the manager I believe of that location.

  Business Response

  Date: 08/18/2023

  **************-

  Thank you for your message. If both piercings are itemized in one receipt, regrettably we cannot retroactively provide you with a secondary coupon. The promotion guidelines state that a customer receives a free earring coupon per account regardless of how many piercings are purchased. This cannot be adjusted or modified at this time.

  We do sincerely apologize for any misunderstanding that *** have occurred.

   

  Thank you,

  Claires Customer Service

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20483778
  
  I am rejecting this response because:
  

  If you read my original complaint or looked at the receipts provided to you in the original complaint they were 2 different piercings, 2 different dates, & 2 different locations in 2 different states. 
  

  Coming from this response that you gave to my complaint, it seems as if you arent paying attention to the details as well as your employees and managers dont pay attention to your promotions or such either and give incorrect information to customers. Do Better! 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/23/2023

  **************,

  Thank you for your follow up message. Regardless if the purchases were made on different days with different receipts, the promotion only applies once per account and it does not take into consideration how many piercings are purchased or when. This cannot be modified or changed.

  You are already receiving the free earring promotion monthly according to the terms and conditions of the program. The coupon can be shared within your family if you wish.

  We apologize once again for any inconvenience.

   

  Sincerely,

  Claire's Customer Care

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20483778
  
  I am rejecting this response because:

  Again, I was not told the correct information by your associates and manager at your locations and would have provided my Daughters or husbands account information for the 2nd piercing for the credit, however I was told that I didnt need to. I have never seen a company especially such a large one with such a lack of knowledge for their own companies policies and a company with such horrible customer service to make a situation right especially when it was a clear mistake on their employees/ managers part. I really hope that the BBB takes action against you guys for this. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my daughter to get ear piercing. Something went wrong with the first ear and the worker said OMG I am sorry and walked away as my 8yr old teared up and became upset. She came back to do the second ear and the gun did not get hung up as it did on 1st ear. We checked out and left the store after getting instructions, didnt stick around to get 20% off purchase. Ears appear to be healing fine. Claire's now emails me constantly since they have my email address about an ear piercing promo, 1 free pair of ear rings a month for next 12 months upto *****. My date of service 7/22/23 @ 2:14pm store ****, ticket *****. My email is also on the receipt along with my daughter name. I have called the store to see how to apply this promo to my account. I don't hear back, I have emailed company from their website 2x in past 3 weeks no response. I called into **** Claire's and was told by a rude rep that it had to be done at time of piercing. She didn't even look at my account or try to help. She also tried to say the promo was already over when we spoke 8/5. I didn't realize it at time but promo doesn't end per all their emails until 8/13. I got off the phone with 800claires and called store to talk to manager. She said she would get back to me by 8/9 after talking to her district manager and I have not heard back. We watched a teenager get her ear pierced right before my daughter's, this family was not told about the promo either. As we heard all the care instructions 2x listening the this girl's speal also. This company truly needs to work on their customer care and empower an employee on how to correct a simple issue or point customer in correct direction. I am impressed they are still in business with the lack service every rep I have spoken to about this simple matter. Check a box on my claires account on your backend system and apply the promotion after verifying my receipt/ eligibility.

  Business Response

  Date: 08/14/2023

  Hello **************, 

  Thank you for contacting Claire's customer service. We are sorry to hear about your recent shopping experience at Claire's. If you signed up for our Claire's reward program and verified your account before ******************, you should be eligible for the free earrings for 12 month promotion and receive your coupon code the first every month. 

  Please call me on my direct line.

  ************

  ***** K. 

  Customer Service 

   

   

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** was able to assist in getting this matter fixed.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, August 8th at approximately 7:00 p.m. my daughter, who is an 18 year old adult entered Claire's in the ********, ** mall to shop for earrings when she was approached by ***** who asked how old she was, When my daughter answered that she was in fact 18 years old, ***** told her that she had to be 19 years old to shop in their store. The mall has a policy that on Saturday's after 4 p.m., person's who are 17 years and younger must be escorted by an adult 21 years or older. There is no other store in the mall that has such a policy. So I returned to the store and asked how old must a person be to work in the store, ***** replied 16 years. I asked how old for an ear piercing without a parent, ***** replied 18 years. So I asked then why must a person be **************************** the store to which ***** replied "do you see all of these kids running around tearing up things? I said, my daughter is a legal adult, she is not a little kid. She was by herself. ***** profiled my daughter and to prohibit an 18 year old access to a retail store that does not sell cigarettes, alcohol or adult content that you have to be a certain age to have access to is not right. I have reached out to corporate who has yet to follow-up on this issue.

  Business Response

  Date: 08/10/2023

  Hello-

  Thank you for contacting us through the Better Business Bureau. Our customer service records indicate that we have already spoken with you regarding this matter, several times. Our team is still investigating this matter as we explained to you on the phone. Our customer service team will continue to follow up with you via the contact method that you provided.

   

  Thank you,

  Claire's Customer Care