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Business Profile

Event Center

Bengtson's Pumpkin Farm

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10.17.23 I purchased two tickets to go to this farm on 10.25.23 however my daughter was sick and It was a very cold day therefore couldnt go. I requested refund but theyre saying we have no refund policy and I dont think this is right. I called and emailed for my refund but theyre not refunding my money. I do not think that this is right.

    Business Response

    Date: 12/04/2023

    We received the complaint of not refunding the money for tickets bought by *******. We have a very strict policy of no refunds once online tickets are purchased which is clearly stated on multiple platforms associated with our business. When a customer calls to say they cannot attend the day they originally chose, we allow them to choose a different day to attend the fall festival for that season and make them aware that we have a no refund policy. The customer complains they did not come due to cold weather and their child feeling sick. I checked the temperature of the day in question (10/25/23) of the complaint and the high was 67 and the low was 60. That is very pleasant temperatures for the end of October in Illinois. If the child was not feeling well, they still had 6 days to choose to come a different day of the season. We were not closed as I stated previously the weather was perfect for a fall day. So there was no reason to issue a refund because our business was open and operating like any other day.

    This link will bring you to the weather of that day from accuweather.com: **********************************************************************

    Customer Answer

    Date: 12/06/2023

     
    Complaint: 20808507

    I am rejecting this response because:
    Besides my daughter being sick on that day it was windy. We also live 1 hour away and Wednesday is the only day we could have come because other days i had to work and farm closed for the season few days after. How about they give me tickets for next season. 


    Sincerely,

    *****************************

    Business Response

    Date: 01/02/2024

    This is in regards to complaint number ********. *************** again to the customers new complaint that now it was too windy to come. Once again checking the weather history of our hours of operation which is 11am-8:30pm on 10/25/2023 in *******************, ** the *** wind speed of the day was 4mph and the lowest wind speed of the day was 0mph. There was one wind gust of the day at 12:14pm which 6.9mph. We are a completely outdoor venue so we are not a climate-controlled building we are a pumpkin farm. With hardly any wind speeds and mid 60-degree weather it was a beautiful fall day. Once again, we have a very strict no refund policy for any reason once tickets are purchased and our venue was open and functioning like normal so there is no need to refund nonrefundable tickets. It is also not a requirement to purchase tickets online and we say if you can't fully commit to coming on a certain day to purchase tickets at the door. We have the same policy as concert venues, professional sports venues, even all other farms in the area. She could have even rescheduled to come another day if her child was not feeling well. 

Bengtson's Pumpkin Farm is NOT a BBB Accredited Business.

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