Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this company on February 29, 2024. The engine light came on the next day. I told them and they said go to AutoZone to put on computer,so I did. It said basically the car needed reprogram. The mechanic said bring it in on the 12 and they need to keep for 1 no more than 2 days. It is March 22, 2024 and they still haven't given me my car. I have been given many excuses also ignored. They said they took my car to ****** dealer and it doesn't start anymore. It started when I took it to them. Now they want another payment of 350 today 3/22/24 or I can lose my money and car. They have had my car in their possession more than in mine. I also made a payment of 350 on March 9, 2024 of 350. These payments are supposed to be the rest of down payment. I gave them ***** dollars total and I have nothing and now they want to keep the car and my money if I don't make another payment of 350 by 7:00pm today on 3/22/2024. Please help.

  Business Response

  Date: 03/28/2024

  Regarding complaint number ******* for *********************, we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. ************** is upset by the mechanical issues..
  ********************* purchased a 2013 ****** Altima on February 29, 2024 from the Byrider location on ********* Street in Joliet, ********. The vehicle is covered by a 36-month, 36,000-mile service contract. 
  
  While it is understandable that dealing with service issues can be frustrating, a pre-owned vehicle, similar to any mechanical device, requires proper maintenance and occasional repairs to ensure performance and longevity. 
  Shortly after purchase, the vehicle was brought in for a check Engine Light. The vehicle, according to a ***************** Bulletin, required a reflash or reprogramming of the ***.  The reflash failed and the vehicle was sent to a ****** dealership for a specialized repair. ****** found the *** to have failed and a new *** was ordered. 
  The replacement part  arrived  on 3/19/24. ****** promptly began the replacement and found that the replacement part was defective and expedited an order of a second replacement ***, which was received late in the afternoon on  3/ 22/24. The part was installed; however, it did not resolve the issue. 
   Byrider could not have foreseen this unexpected repair and the delays with the replacement part. As a gesture of goodwill, Byrider  has made the decision to put ************** into another vehicle. 
  Customer satisfaction is our top priority. We sincerely apologize for any inconvenience you have experienced due to the issues. We highly value ************** as a  customer. We look forward to our continued relationship. 
  
  

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I regret ever purchasing a car from Byrider, they constantly call over and over on the day my car note is due this past Friday 1/19/24 they called me 4 times and texted me the day wasnt over yet this is harassment and its not okay, this isnt the first time

  Business Response

  Date: 02/06/2024

  In the case of *********************, Complaint Number: 21180263, we have investigated this matter with the full cooperation of the franchise-owned Byrider.   **************** is dissatisfied by the frequency at which she is contacted regarding her account.  
  
  **************** purchased a 2013 **** Escape on July 30, 2021 the franchise-owned Byrider location on ********* Street in Joliet, ********.  
  ****************** account is currently past due, and Byrider is attempting to contact her regarding the account default. 
  Byrider has written policies and procedures in place that govern the collection process and ensure adherence to all federal, state, and local regulations.  
  At Byrider, we strive to achieve the highest level of satisfaction with every customer.  We apologize for any inconvenience Byriders contact frequency caused ****************, and we value her as a customer.  We look forward to our continued relationship.    

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************. Account number is ********. My car was repossessed today because they said that I was 2 payments behind. I get to your ******** office on e state street. And they told me that my insurance lasped and that my payment for ******* was due, so that is why they repossessed my car. I have had nothing but trouble since day 1. ***** in the ******** office told me this. She told me that she has been sending me emails all month but the last email she sent was on October 13th. So she lied about that. They know I am a disabled veteran and only get paid once a month.First, my insurance was renewed on December 28th. And due to the holiday season, I haven't received my check. She said she called me numerous times. She only called once and I was in ******* at the VA hospital. When I called back she was gone for the day. And that's just the latest. I asked for a copy of my contract and my signature has been forged on these documents. Also they sold me a car with 3 catalytic conveters was damaged and they wanted me to pay for them. It was 3 of them. So I got a hold of someone and the next day they gave me a loaner and fixed that problem. They had my truck for 3 weeks. Then I go have my oil changed there at cnac on e state street. They say they changed it and the filter. A few weeks ago it's time to change oil and I go to grease monkey. Do you know that the filter has never been changed. Not since cnac had the car. Yet I paid for it when I was getting my oil changed at your establishment. And I have a picture to prove it.I would like to get my truck back and I need to talk to someone about these forged documents. If I don't hear anything by the end of the week, I'll be forced to contact the news stations here in ********. Regards,************************* *****************************************************************

  Business Response

  Date: 01/18/2024

  Please note this not a customer of the ******* ***** *********** location. This customer purchased in ******** **. The complaint should be forwarded to that location. Byrider is individually owned and operated and should not be logged to the ******* location.

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.   
  
  ****************** purchased a 2010 Cadillac SRX on March 21, 2022 from our Byrider location on State Street in ********, ********.****************** purchase is secured by a retail contract signed by ******************. **** has documented policies and procedures surrounding the sales and underwriting process.  Upon receipt of the complaint, CNAC investigated the claim of forgery. Ms. ************* signed all documents in closing.
  
  ****************** defaulted on her retail agreement when she did not pay the December 1, 2023 scheduled payment. CNAC attempted to work with ****************** on her pay date issue by amending the due date but ****************** did not keep arrangements. . All required documentation was sent to ******************* 
  
  

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21087217
  
  I am rejecting this response because:
  They are lying.  All payments are due on the first. I'm a disabled veteran and my money came late. In my documents, I have 7 to 15 days to pay. I have never been late and always have insurance. They are upset because I caught the forging my signature on a different contract the one I  signed.
  Sincerely,
  
  *************************

  Business Response

  Date: 01/22/2024

  Please note this not a customer of the ******* ***** *********** location. This customer purchased in ******** **. The complaint should be forwarded to that location. Byrider is individually owned and operated and should not be logged to the ******* location.
  We stand by our original response. ****************** defaulted on her retail agreement when she did not pay the December 1, 2023 scheduled payment. CNAC attempted to work with ****************** on her pay date issue by amending the due date but ****************** did not keep arrangements. . All required documentation was sent to ******************. ********************** retail agreement states her payment must be paid on or before the due date described in the promise to pay section of the agreement. 
  

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21087217
  
  I am rejecting this response because:

  I am forwarding the emails sent to me. 

  
  Sincerely, 
  
  *************************

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2010 **** Taurus on Sept 9, 2021, from JD Byrider in *********** ** in June 2023 the vehicle broke down and was unable to be driven. I had to spend money to provide transportation for myself and my children. I was unable to make the car payments. I spoke with numerous people from CNAC the finance company when they called me to get payment. I spoke with ************************** and I believe she said her name was **** hard to hear her. I told them I was not going to pay for a car that was broken down and even though I had a warranty I was unable to get a service appointment, and no one was trying to help me. Numerous times i was told they will get service to return my call and schedule getting the vehicle in to be serviced (that never happened). After many threats of repossession, I told the rep to just come get the vehicle (this too never happened) just kept with the countless harassing phone calls texts and emails. finally on **** the last rude individual said she was going to schedule what she called a voluntary repossession. I said fine that is what I want. This company is a predatory lender preying on people giving them high interest rates even though I qualified for a much lower rate and charged much more then the vehicle was worth and would never disclose what the balance was. This company should be shut down and I want this removed from my credit report.

  Business Response

  Date: 08/21/2023

  In the case of *************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the company-owned Byrider/CNAC. ************** is aggrieved by the mechanical difficulties and the handling of his account.

  
  ************** purchased a 2010 **** Taurus September 9, 2021 from the company-owned Byrider location on *************************************** in ***********, **. The vehicle is covered by a 48-month, ****** mile service contract, whichever occurs first.The purchase was secured by a retail agreement.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.

  
  ************** stated he wanted to voluntarily surrender his vehicle claiming to have service issues. However, service records indicate in May 2022 the vehicle was in for a check engine light, catalytic converter repair, oil gasket leak, and transmission, but he never returned to have the repairs completed. If Mr. ****** vehicle is having mechanical issues, HE MUST CONTACT THE service department at ************ to schedule an appointment for diagnostic testing, and eligible repairs would be covered under the service agreement, assuming he has not exceeded the mileage in his agreement. 

  
  Currently ************** is in default of his retail agreement, having not paid since June 21,2023. At CNAC, we strive to achieve the highest level of satisfaction with every customer. While we sympathize with Mr. ****** predicament, CNAC is required by the Fair Credit Reporting Act, as a data furnisher, to provide accurate credit reporting. We cannot adhere to his request to have this removed from his credit report.

  
  Byrider/CNAC strives to achieve the satisfaction of every customer. ********************** will continue to stand behind the *************** Contract. We apologize for any inconvenience the mechanical issues have caused, and we value ************** as a customer. We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byrider sold me a ***** equinox with ****** miles on it , 36 hours into having truck I have to take it back to the lot , they refuse to fix it so it's still going out slowly while they packing up stuff. They had my truck 3 times for fixing yet its not fixable. I'm paying car insurance they don't cover anything on the vehicle which was not made clear to me untill months of having the car. But I pay them 90 a month for coverage on the truck, the engine lights stays on. It's on now and it's up for emissions which it won't pass if they can't fix. The truck has a warranty where I pay a CO-pay for them to fix something they knew was broken already . I get an oil change and have to put 3-4 personal 1qts bottles if oil in the truck before next change. Car is bad period. Parts that need fixing are on the warranty. New engine needed .

  Business Response

  Date: 07/18/2023

  In the case of *****************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise owned Byrider.  ****************** states she is upset by the mechanical difficulties she is experiencing with the vehicle.  
  ***************************** purchased a 2012 Chevrolet Equinox on October 24, 2020 from the franchise-owned Byrider location on ********* Street in Joliet, ********.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first.  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Service records indicate ****************** has not been in service since November of 2022. To date, her out of pocket expenses were $199.77.
  Byrider has reached out to ****************** to advise her to make an appointment with service. We must have the opportunity to diagnose the vehicle and see what options are available. 
  
  

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20287644
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  The truck is a 2011. They called only after I requested service to pass emissions. ***** professionals told me the timing chain is bad , they won't accept outside diagnosis.  Byrider doesn't offer any help as they can have your car up to 2weeks ,which you need a rental. On top of them still wanting a car payment, then have to pay for service with them . They can't seem to fix the car .the engine light stays on.  ************* the light is back on a week to 3weeks later. I'm asking that this car be fixed at no cost to me ,as it should have been fixed before now if it's fixable. I can't afford to drop my car off without knowing when I will get it back I work full time and can't afford my car note ,service payment plus a rental car . Please Byrider have consideration. Thank you.  

  Business Response

  Date: 07/20/2023

  We stand behind our initial response. We need to have the opportunity to evaluate and diagnose the vehicle. Please contact the service department to make an appointment.

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20287644
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  I will contact for appointment..but I do not agree with what you all are saying. So I won't agree with you until you all fix my truck. I will not be satisfied . 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.6/09/2012 Jeep Patriot purchased @ 26,000$ with financing. 2. Vehicle check engine light on 6/10/2023. Byrider offers to bring it in at my expense. 60$ plus any repairs.3. Have spoken several times to Byrider with no avail.4. 07/06/23 vehicle is now showing a throttle code and will not drive even two blocks without turning off.5. 07/06/23 spoke to "Corporate 2xs, Called all the stores to speak with General Manager (was not at any store) called to ask purchasing store to please trade the car for one that works.6. Byrider accepts no responsibility for ****** cars they know will fail, because they make an obscene amount of money on repairs they should be doing before saving the vehicles in the first place. 7. Byrider keeps saying that the car was sold as is, yet offered warranty, extended warranty as well as assurance that the vehicle is in good working condition.With purchasing a vehicle for 26k, I do not expect to fix that vehicle every month. Byrider needs to remedy the situation 1 of 3 ways.1. Give me the consumer a vehicle that works for fair market value. And take this one back.2. Take the vehicle back altogether, and refund my down-payment.3. Service the vehicle, fixing all issues on the vehicle. And returning the vehicle in good working condition.

  Business Response

  Date: 07/17/2023

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************** is aggrieved by the mechanical difficulties she is experiencing with the vehicle.  
  
  ************** purchased a 2012 Jeep Patriot on June 6, 2023 from the franchise-owned Byrider location on ********* Street in Joliet, ********.  The vehicle was covered by a 36-month, ****** mile service contract, however, on June 16, 2023 ************** called in to cancel and be refunded the cost of the service warranty.  
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  ************** has contacted twice regarding service issues she believes to have with her vehicle. ************** has declined to bring the vehicle in for a proper diagnosis. She has expressed she only wants to be placed into a new vehicle.  We would encourage her to contact our service department at ************ to schedule an appointment so we can assess the vehicle and determine the best course of action. 
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused, and we value ************** as a customer.  We look forward to our continued relationship.
  
  Customer Service @ **********************

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20284088

  Iam rejecting your response because:

  Due to the fact at the time of purchase my vehicle was inspected by certified auto body mechanics. Which means they knew the muffler system was faulty.  Because Byrider failed to disclose any issues with the vehicle. You have failed to comply with the consumer codes of ********.

  I would still like to be placed in a vehicle that is mechanically sound, seeing that Byrider has full auto body service built in its service/customer guarantee this is not that difficult. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/18/2023

  We stand behind our initial response. ************** must contact our service department at ************ to schedule an appointment so we can assess the vehicle and determine the best course of action. 
  
  

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My Name is *********************** . I Am writing in regards because of the car Dealership **** Byryder . I purchased a car from them well financing a vehicle from them. My car broke down for two months no rental car and I had to provide my own towing services. As this process went on I lost my Job due to my car being down. Wasnt given a loaner or anything. Long story short the repo my vehicle 5-27-2023 telling me Im 83 days late on payment havent payed my note or nothing. They invaded my privacy. Lost wages etc.

  Business Response

  Date: 06/13/2023

  In the case of ***********************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  **************** is aggrieved at the handling of the repossession of the vehicle.   
  **************** purchased a 2011 Dodge Avenger Mainstreet on June 23, 2022  from the franchise-owned Byrider location on ********* Street in Joliet, ********.  The vehicle is covered by a 36-month, ****** mile service contract, whichever occurs first. 
  **************** brought his vehicle in for service on February 22, 2023 for transmission repairs. The service center works by appointment and the service time included sourcing the parts and delivery as well as communication delays with ****************. The vehicle was picked up by **************** on March 27, 2023.
  **************** defaulted on his retail contract, and his vehicle was subsequently repossessed on May 27, 2023.  Byrider has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations.  All the necessary forms and letters were sent to the address on file for *****************  We have been in contact with **************** to help him redeem his vehicle, he has made a payment and is currently in good standing with our finance department.
  At Byrider we strive for the highest level of satisfaction for every customer.  While we sympathize with ****************** predicament, he did default on their retail contract.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2018 I financed a car from JD byryder in ********* ********. ( Acct# ******* ) In April of 2022 I made my final payment to fully pay off the loan . Since then I have not received my title. I have called several times and spoken with several people who could not find my account! When my account was finally found, I was told that my title was mailed to my previous address and that I will be sent another to my current address in a week. After two weeks had passed I called to inquire about the status and when then told that the delivery was cancelled and that I had to go to the *** to request a new title. Upon going to the *** I was told that it was still a lien on the title. I am requesting a copy of the corrected title and/a lien release statement.

  Business Response

  Date: 06/12/2023

  In the case of *************************, we have investigated this matter with the full cooperation of the now closed franchise-owned Byrider.  
  ******************** purchased a 2009 **** Focus from a franchise owned Byrider location in **********, ** on March 23, 2018. Ms. ********* payments were set up on auto pay. Account records show ******************** called the location servicing the account in July 2022 regarding the payoff and title. The title with lien release was sent to ******************** on July 26, 2022. It was sent to ********************************************************************* 
  Attached is a lien release statement. ******************** can visit the ********** of ***** Vehicles to  transfer the title to her name. 
  
  

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  happened January of 2022 after i purchased a vehicle from them. I tried to pay $800 and then the other $200 later that day to which the woman refused payment. I didnt even have the car 2 weeks before i find some man with a pry bar trying to get into the window when i came out he came at me with no paperwork nothing. i had to call police to handle this man when he tried to push me and tried to not let me get my stuff out the car and he lied about who he was on the phone with at that time to which i called myself and was told that they had nothing for a repo that they could see. No warning no paperwork sent and refused to let me get the car fixed for an oil leak so bad it almost blew the engine up . The women who run the place wouldnt even abide by their own rules. I was refused payment even though it stated i could pay that and get an extension i only needed until the end of the day and after they took the car they tried to hit my account!!. The woman was rude on the phone and it was only two days after my payment was due i wasnt even given a chance to pay!!!

  Business Response

  Date: 02/14/2023

  In the case of *******************************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise owned Byrider.  *******************************, is disputing the validity of his account and requesting the removal of the account from his credit report.
  *******************************,purchased a 2012 Chevrolet Cruze on December 17, 2021  from the franchise-owned Byrider location on ********* Street in Joliet, ********.  
  *******************************,defaulted on her retail contract, and his vehicle was subsequently repossessed on December 31, 2021.  The vehicle was retained, and all necessary documentation was mailed to ****************** at the address on file.
  Upon Receipt of this complaint, Byrider thoroughly investigated the tradeline and determined it to be reporting accurately.  
  
  

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19390115
  
  I am rejecting this response because:
  Nothing was mailed at my address until officers had to get involved to which they did not adhere to their terms in contract including vehicle issues retained by this business 
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/20/2023

  We stand by our original response. *******************************,defaulted on her retail contract, and his vehicle was subsequently repossessed on December 31, 2021.  Byrider has written policies and procedures that govern the repossession process to ensure that every repossession adheres to federal and state regulations.
  
  

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been at the service center for over one month for a covered warranty repair, which I was told would take 3-4 weeks to repair. When I call to check the status of the vehicle they tell me the part has not come in and I have another 3-4 week before they start the repair. I have been without my vehicle for a month. I cannot afford to rent a car and still maintain car and insurance payments. I had to quit my 2nd job because I'm unable to get to work.