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Business Profile

Credit Union

NuMark Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called on 5/23/24 at 11:30am CST. I spoke with a lady names *****. I called and told her I need my Numark Credit Union member number so I can register my car loan and make additional payments to them. ***** then proceeded to ask me all verification questions. I was asked my name, full social security number, my date of birth, my address and i was even send a text to my phone to verify my number and identity. I gave ***** all the information and was also asked to verify my mother's maiden name which I gave that information as well. ***** then states I am not ****** because my voice does not match my profile which ***** then proceeded to ask to speak with ****** and I told ***** this is ******. ***** placed me on hold for over five minutes and came back to the line and asked for my driver's license number. I told ***** i will not provide that information because I provided everything else that was requested of me. I told Gabby I am being treated unfair and I will be reporting this company to the BBB. After i mention this to *****, the representative on the line hung up on me. I am completely disgusted with this company and how this matter was handled! All i wanted was my member number so i can send them money for the car loan i have with them. I was also asked to verify the date i took out the loan and I did. ***** continued assuming i was not the owner of this account.

    Business Response

    Date: 05/29/2024

    Hello,

    Attached you will find our response to Online Complaint #********.

    Thank you,

    NuMark Credit Union

  • Initial Complaint

    Date:07/17/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I finished paying off my truck and been trying to get the title for my vehicle. They they keep saying they mailed it. It's been over 3 weeks already and I live in the same state as Numark. I will never deal with Numark again.

    Business Response

    Date: 07/20/2023

    In order to protect our members privacy, we are not able to comment publicly, so we are providing a private response.

    Customer Answer

    Date: 07/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a consumer by law and my information was misused and now I have some false not 100% ***************** on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

    Business Response

    Date: 11/21/2022

    Per regulatory requirements, we need to respond privately to protect our member's confidentiality. Please find our response attached.

NuMark Credit Union is BBB Accredited.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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