Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23406255
  

  I am rejecting the businesss response because it does not accurately reflect the facts of the sale.

  At the time of purchase on November 19, 2024, the salesperson explicitly stated that the 2018 ******* Elantra I was buying was still covered under ******** original 100,000-mile powertrain warranty. This verbal representation was a key factor in my decision to move forward with the purchase.
  I have since discovered that, as the second owner, that coverage had already expired at ****** miles, and no such manufacturer protection applied to me. The vehicle now needs over $16,000 in repairs, including a full engine replacement, less than 6 months and ***** miles after the purchase. This is not routine maintenance it is a catastrophic mechanical failure that, had I been properly informed, would have significantly affected my decision.
  The dealerships response fails to acknowledge that their staff misrepresented the vehicles warranty coverage, which I relied upon in good faith. This is a clear case of misrepresentation or deception, and I am continuing to pursue legal remedies as well as complaints through the Illinois Attorney General and other consumer protection channels.
  I request the BBB to keep this case open and to reflect that the issue is unresolved.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/07/2025

  Unfortunately, the customer declined additional warranty coverage at the time of sale. Maintenance and repairs are the customer's responsibility.

  

  Business Response

  Date: 06/20/2025

  The customer was presented with a Buyers Guide at the time of sale as well as signing declination of warranty coverage.

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23406255
  
  I am rejecting this response because:

  The business response is not satisfactory. While I understand that I signed a Buyers Guide and declined an extended warranty, the dealership Hawk Chevrolet of Joliet explicitly told me the vehicle was still covered under *******'s 100,000-mile powertrain warranty at the time of sale. This claim was further supported by the ****** report provided by the dealership, which stated the vehicle was under ******* warranty.
  Had I been informed that the ******* warranty did not transfer because the vehicle was not purchased as a certified pre-owned unit, I would have made a different decision either negotiating further, purchasing extended coverage, or not buying the car at all.
  Additionally, after the engine failed and I returned to the dealership, Manager **** ****** initially claimed he would contact ******* to help resolve the issue. However, he failed to follow through, never returned my calls or emails, and my car sat for nearly a month without resolution. After I filed this BBB complaint, he changed his position and stated they were not responsible due to lack of extended warranty coverage despite being aware that I relied on their ******* warranty claim when purchasing the vehicle.
  This response does not address the core issue: the dealership misrepresented the vehicles warranty status at time of sale, and then refused to take accountability after the mechanical failure. I am seeking either coverage of the engine repair or reimbursement for damages resulting from this misrepresentation.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/22/2025 I came to the hawk dealership to get a compression test done on my vehicle. I got a call telling me that test was performed along with other test which I didn't approve or had any prior knowledge of I was also informed that work was done on the car that I never authorized as well so the dealership took my drivable, properly functioning car for a compression test, and afterward returned it with a broken ECM (Engine Control Module) and now wants me to replace it for $985.00

  

  Business Response

  Date: 06/17/2025

  All work performed on this vehicle was approved by either the customer or her mother. Total charges were $219.95 (cost of the original, approved diagnosis). Vehicle left operating normally. No other work was required. If that is not the case we'd be happy to look at the car again.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a landscaping business. I purchased a 2024 Chevrolet Silverado 3500 from Hawk Chevrolet in Joliet for my business on October 30, 2023. In the fall of 2024 the truck broke down. Upon starting it it could be driven a short distance and would die. The vehicle displayed a message that the exhaust filter was dirty. It was taken to ********* on November 1, 2024 as it was and is still under warranty. It has been sitting at ********* since November 1, 2024, unfixed. All inquiries as to when our truck will be ready have been met with promises of "the part will be here in a week" and "the part will be here soon". Their response today was to tell us that they don't know when the part will be in and that they have six other trucks sitting there waiting for the same part from Chevrolet.

  

  Business Response

  Date: 01/14/2025

  We are in communication with the customer. Unfortunately the part required for this repair is on national back order. ** is working on getting parts out as quickly as they can. As soon as we receive them, we will complete repairs.

• Initial Complaint

  Date:07/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and took delivery of a vehicle on April 27, 2024. I have not received the vehicle license plates. I have been in contact with my salesperson, ********************* and general manager, ***********************, as well as the third party that handles the deal after sale. I have not gotten a resolution. I just want the vehicle plates shipped overnight. My temporary plate is about to expire. Along with having the license plates expedited, I'm seeking compensation for time I had to take off work and gas mileage to go to the *** to obtain another temporary license plate. Had the deal been completed in time I would not have had to do that. The amount I'm seeking is $100.00.

  

  Business Response

  Date: 08/10/2024

  We show the customer received their license plates on July 30th.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21894592
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  They DIDNOT offer me ********* Equinox I came in to purchased the Equinox and he told me that it was too much, I never bought no car that do  not AWD, They NEVER told me anything about  the trax was not an  AWD. I came in the

  there place of business stating that I wanted AWD...... That why I came back 5 days later to give the car back because it did not have AWD......

  I am afraid that this car will be in a very bad accident if something is not done. I will never buy a Chevrolet ever in life/ I have been email the head of Chevrolet and the general manager of Hawk Chevrolet in Joliet .You are my last results , please help me.

  

  Business Response

  Date: 06/26/2024

  According to the customer, they have never been to our shop for warranty repairs. Due to a nationwide CDK outage, we cannot verify of the customer has ever returned to our store for service. We have previously attempted to trade this customer out of their Trax and into an Equinox (Feb 2024). In regards to the customer's claims of AWD, the ******************** Trax does not offer an AWD option or configuration, they are all FWD, this was disclosed at at the time of sale, and is represented on the Monroney label of the vehicle. We would be more than happy to address any outstanding service issues in our service department. She can contact us at ************ to schedule an appointment, or visit us online at hawkchevy.com to schedule.

  

  Business Response

  Date: 07/01/2024

  I would like to reiterate our desire to fix this customers issues to the best of our ability and under the terms of their new car warranty. She can contact us at ************ to schedule a service appointment.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle the radio and back up camera stop working days after the purchase. It was covered under warranty, here we is now 9months later Im still having the same problems. Which now they had my car for 2months waiting on repairs. Im the one doing the calling waiting on updates.

  

  Business Response

  Date: 06/25/2024

  This customer's issues have been resolved.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put $3000 down on a car & was giving 10 year old car that gas been giving me problems since 2 weeks into having the car. Told them I wanted something else I keep getting lied to. How can a finance company approve to leases out a trash car as such. Im only 19 years old havent had a chance to enjoy the car while understanding it is a used ******** has some issues but I should not have to put money into the car fresh off the ******** payin a **** near $500 monthly payment. I feel dooped as a young lady who does know a lot about car & was just excited about getting my first car not knowing any better. Car is currently in the shop for the 2 nd time in 2 months time. Im very hurt & frustrated

  

  Business Response

  Date: 01/16/2023

  We have had this car in three times to our shop, once sending it to a VW dealership to diagnose the problem.  We have been unable to duplicate her complaint.

• Initial Complaint

  Date:11/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sold me a lemon it's a **************************************************** November the fuel injector are no good had to take it to dealer to fix

  

  Business Response

  Date: 12/08/2022

  Injectors were fixed under warranty. To our knowledge, there isn't a history of repair to justify a lemon law claim. The customer would have to initiate that under the law with GM and not the dealership.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 ***** Traverse from this dealership on January 27th 2022. I paid cash for the difference on my trade. The sales manager *** offered me $33,000 for my van that I was trading which was more than I paid for it in 2019 (3 years later). It seemed strange that I would get so much for my trade, but I didn't want a car payment and that got me into a smaller vehicle for a small difference in price I paid in cash. I bought the 2018 Traverse after my sales associate showed me the clear CarFax report on her computer and assured me there were no accidents on the vehicle. I was adamant about not buying a vehicle that had been in an accident. The car had given me nothing but problems from day one. The transmission was rode rough, the exhaust filled the cabin with carbon emissions from the exhaust. There was a high pitch whistle coming from the drivers window that no one could fix and the tie rod on the drivers side went out after just a few months. The repairs were going to cost $3,000 so I decided to try to trade it back in to **********. I paid around $34,000 for the 2018 Traverse and the sales person offered me $26,000 just 7 months after my original purchase! I decided to go to another dealer after they didn't have a vehicle I wanted to trade for (and was upset at the change in value over just 7 short months of owning it) and the new dealership I went to appraised my car at $24,000 due to the fact that it had been in a moderate accident in 2017 (would have definitely been on the CarFax report). I NEVER would have purchased this vehicle knowing the damage and repairs that had been done on this vehicle (all for the same thing) if the sales manager and associate had been honest about the condition of the vehicle and represented it accordingly as having been in an accident. I was adamant about not buying a car that had been in a collision. I traded a paid off vehicle for an SUV that was never worth what I paid due to misrepresentation and I believe, fraud.

  

  Business Response

  Date: 09/23/2022

  We attempted to trade ****************** out of her vehicle, going so far as to tell her we will do whatever we can to make her happy. She subsequently traded her vehicle in to another dealership. As she states in her complaint we did provide her with a vehicle history report (autocheck) that shows no accidents (and still does not as of 10/31 AM this morning). In fact the Carfax, also shows no accidents (ie police reports, tow, airbag deployment, frame damage etc) only damage. A damaged vehicle is not necessarily one that was in an accident. Since we made our best effort to help *****************, and she subsequently decided that the best way for her to move forward was to trade in her vehicle to a different dealer, we do not see a way forward here. I cannot "refund" or help with something I did not sell.