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Business Profile

Electric Tools

W.W. Grainger, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

This profile includes complaints for W.W. Grainger, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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W.W. Grainger, Inc. has 10 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase filters for a distributor. While doing online research, I found that on the Grainger website, they are using deceptive advertising on a product. They are advertising a Merv 15 air filter as a Merv 16. In some instances, this would not cause harm, but if in a healthcare setting, it could potentially, not stop the viruses that it is supposed to. In the link below, the item is advertised as a Merv 16, but is a Merv 15 product. The description states Merv 16, but the product number calls out Merv 15, MP215-1010-ZB. The 15 in this item number indicates Merv 15. I often purchase this item from the manufacturer so am familiar with it. I included the literature from the manufacturer on this item. I would like them to advertise it as it truly is. *********************************************************************************************

      Business Response

      Date: 06/10/2025

      Please see attached letter in response to BBB Complaint ID #********. 

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/19/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on 5/15/2025. I needed to confirm that I was able to pick up this order with either a worker or a courier. I confirmed with two different people that was allowed, I would call as they were about to arrive and it would be okay. I was told it would arrive on 5/16/******* did not arrive on 5/16/2025.On 5/19/2025 I have now spent hours on the phone. The order has now been canceled, then flagged for fraud, then delayed, then they don't know where it is. I have spoken to 7 different people but none of them are at the store that I need it picked up at and I am told it is impossible for me to speak with someone there. I am now told the only way to pick up the order is to have my own ID and show up in person. I am on the other side of the country and explicitly confirmed with 2 people prior to ordering, so that I would ensure this did not happen. I have had now 3 extra days of down time due to your delays and now I am completely unable to even pick up the item. I need to have the item picked up or have the delivery compensated. I was told then by another support person that my credit card denied the charge. I spoke to my credit card and they said that is not true at all, they have not denied any charges. I have been on the phone for over 3 hours today being transferred around and on hold. The last woman I spoke with I was on the phone with for an hour. She finally helped me completely cancel the past order and just get a new one sent as delivery. I gave her payment on phone and she said everything was good and it would not be canceled. I again asked her to speak with the store in question to make sure that this will be allowed. After ending the phone call I then received another email that that order was canceled again. Then called back, transferred around, said there is nothing they can do to help me. This is an absolutely terrible experience and I will go out of my way in the future to avoid Grainger even if means spending more money elsewhere.

      Business Response

      Date: 05/30/2025

      Please see attached response to BBB Complaint ID ********. 

    • Initial Complaint

      Date:02/10/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had inquired about an Air curtain and was speaking to a representative about the components and they had confirmed with us we were getting the correct air curtain (which cost about ***** with shipping and handling ) they had confirmed multiple times that the part was interchangeable and correct, we received the air curtain and it is not the same. On Friday we called them and asked them to rectify this issue and also send an email of them stating that they had made a mistake and we were told they would do so as were working on a huge client project right now and this could seriously impact future work for them. They had stated they were going to send over an email saying they were at fault nut they sent over something stating we were at fault and then we proceeded to follow up with them today and they stated they were not going to send an email over which was mutually agreed upon.

      Business Response

      Date: 02/21/2025

      Please see the attached letter in response to BBB Complaint #********. 

    • Initial Complaint

      Date:12/20/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business account with ********************** under ******* One Hour Heating & A/C (*********). in February of 2020 we were delivered a Wall Heater, item number 36FK05. The sales order number is **********. Fast forward to this past week. We get called by our customer the unit is not working and set up a service call. We arrive and figure out the issue. WE call ******** the manufacturer directly and give the serial number to them. Come to find out the unit was manufactured in 2009. The part is no longer under warranty. So, I call Grainger explain to them on the phone. They only offer us to buy a new unit which now is around $950 which is more than the $784.71 price tag we originally bought the unit for. To me they sold me a unit that was already out of the 10 year manufacture warranty for the product. Now our customer knowing the warranties that the unit stats is unwilling to spend the money on the part or new unit. I am looking for the unit to be covered under the specified warranty and be sent the replacement part or unit to us a $0.

      Customer Answer

      Date: 12/23/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      **** *******

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were resolute in our desire to break free from 'subsistence economies' and looked for collaboration if our Secretary of State had his way. He has shared his contact information and received 14's as an indicator of success. One of the indicators they encountered was intense discussions. They experienced significant frustration that commitments were on the verge of being broken, which led them to feel that their outcome implied leaving their homeland with sorrow and a sense of substitutionary or vicarious redemption. Most banks reportedly provide more intelligent financing & offer userfriendly services like direct deposit, getting paychecks up to two days in advance, waiving monthly fees, or overdrafts without charges, among other things. Continue reading for a summary of bank ****************** operating times. Bank & federal holidays are acknowledged. Direct deposits cannot be processed by banking partners. Bank holidays may cause delays in deposit credit. Mobile banking bypasses accessibility experts. Direct deposit payments are processed Monday through Friday; check for delays. We will not allow slumlords to control how twenty trillion dollars are allocated. $36,683,685,582 is the total earnings generated by 1 billion presented by real estate agents in ******. Fact-checkers do not agree with this twenty trillion dollar workingfamily figure. We find it regrettable to continually raise alarms when they have been ineffective. You were welcome not to rely on our statements over circumstantial evidence. **** ********* among other things will not see his identity politics diluted & duplicated if workingfamilies like him had their preference.

      Business Response

      Date: 12/23/2024

      Please see attached response to Complaint ID #********. 

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over 3 years you've been sending your catalogues to a non-existent person! "******** *******" has NEVER existed at ********************************************!IMMEDIATELY cease and desist sending catalogues for her to this address!

      Business Response

      Date: 10/14/2024

      Please see attached response to Complaint #********. 

    • Initial Complaint

      Date:09/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called ************************* on two different occasions to see availability, sizing, and minimum order on some boxes from my number ***********). Both times I found boxes that worked. I mentioned to the **** over the phone that online it says the minimum order is 25 boxes. The **** assured me that the minimum order is a single box. Upon arriving to the store I was greeted by a nice person at the counter with no name tag who was somewhat helpful. She helped find the stuff but told me the boxes had a minimum order of 25. She brought in her associate ******** who was extremely rude and condensing. ******** questioned me as if I was lying. He also indicated as if I was trying to get something for free. I specifically stated I want to pay for them I just want to buy the quantity I was promised over the phone. This is after ******* made a mistake wasting nearly hours of my time. ******** had a nasty attitude and was of zero help. I ended up leaving empty handed. No boxes, no tape, no bubble wrap. Afterwards I called the ******* line again this time I explain the situation happening at the store. They tell me the minimum order is 25. I am then escalated to a manager ***** who tells me his solution is for me to order 25 boxes then return 21. I dont see how that is a solution whatsoever. He explains I could wait over a week and he could possible get a acceptation. This is completely pathetic to do this to customers.

      Business Response

      Date: 09/25/2024

      Please see attached response to Complaint # ********.  

    • Initial Complaint

      Date:09/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/27/2022 ******* They stand behind their products. Warranty No they have not tried to make anything right .

      Business Response

      Date: 09/16/2024

      ***** see attached response to Complaint #*******.  

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      july 8, ********************************************************** the parking spaces to check in. RARELY does anyone get through, so many customers wait until one of the workers delivers groceries to another person and then asks the employee to please check us in via their smart phone. On this day, i was not able to get through to the ************ number to say i have arrived for my pickup. a gentleman in the parking lot was just as frustrated because he could not get through either. a worker, ********, came out w/some groceries for someone and both myself and the gentleman asked her to check us in. she was obviously not trained, because she was unable to check either of us in. we were told that we had to call someone at our homes to get on the computer to check us in. she said unless we had a smart phone (which i do not, i am 77 yrs old and not tech savvy), we were not able to order on line anymore. i need a PROFESSIONAL from this store to call me and tell me that what i was told is NOT ACCURATE. In the meantime, i had to go home without my groceries and had to cancel my order. I care give for my 99-yr old mom and i really counted on ******* all these years to help me out by having my and my mom's groceries ready for pickup. PLEASE HELP ME UNDERSTAND.

      Business Response

      Date: 07/12/2024

      W.W. Grainger, Inc. (Grainger) is the nations leading distributor of maintenance, repair, and operation products,with its corporate headquarters in ***********, *********  According to the complaint, this issue relates to a grocery order involving ********  Grainger is not affiliated with ******** Moreover, Grainger does not provide grocery pickup services.  As such, Grainger respectfully requests that **************** withdraw her complaint, as Grainger is not the correct company to handle this issue.      

      Customer Answer

      Date: 07/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three cases of lambs damaged during shipping .Grainger refused to exchange them . I just wanted them to exchange them for another shipment of the exact same items . They said if I returned them it would be at my expense. They did not hold Oak Harbor Freight accountable for breaking the lamps.Order #********** Order Confirmation # WEB2479183909 Date Ordered: 12/29/2023

      Business Response

      Date: 01/15/2024

      Please see attached letter in response to BBB Complaint ID ********.

      Customer Answer

      Date: 01/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    W.W. Grainger, Inc. is NOT a BBB Accredited Business.

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