Reviews
This profile includes reviews for Trustmark Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 38 Customer Reviews
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Review fromShawna F
Date: 06/03/2025
1 starIf I could leave a half star I would. This company is terrible to cancel policies with! Let me rephrase that They canceled right away but continue to pull the money out of our account every single month for the last SIX months! And I spend hours on the phone trying to make sure that they will not pull again the following month. Reassured every single month that they fixed it and we would not have to worry about an ACH withdrawal any longer. As I write this I am, yet again, on the phone with them trying to get reimbursed for my time and the Stop Payment we just had to pay for! The customer service people are nice, but, they are just not getting the job done. Beyond frustrated at this point! And at this point I am ready to contact an attorney if they figure out how to take another payment from us.Review fromTodd T
Date: 04/29/2025
1 starDon't waste your money on this scam service. I have paid 3 bucks every week for 13 years and when I need it?????? Guess what, nothing paid and when I give them every piece of info I have, my response over text is send it again. THIS IS A COMPLETE SCAM AND DO NOT DO AS I DID!!!!!!!!Review fromJanae M
Date: 11/18/2024
2 starsIf you file claims when you are sick they try not to pay you because ypu are using the services too often! They hold up your claims for months.Review fromDana D
Date: 09/14/2024
1 starI was forced to use this company that contracted with my employer for life insurance. The website is garbage, I can't see statements or how much I've paid to them over the last 3 years. The lack of transparency is alarming, as I have not idea what is happening with my money - is it invested? is it just in a bucket?Review fromTom M
Date: 06/07/2024
1 starAs POA, I have been working in good faith to apply for a ************** benefit for 3 months for my brother in law. Trustmark responded by sending a letter to the insureds personal physician that the insured was deceased. At that point all medical record ****************** stopped cooperating and Trustmark suspended the case. I persisted and finally got the case reinstated, and now that all of his medical documents were in place with Trustmark. They denied the claim because they used an evaluation from 3 years ago.Trustmark has done very little to honor their commitment of paying for a benefit that he clearly needs based on the evaluation from 3 years ago. Even though I provided a current evaluation, 2/24/2024, at the time I filed the original claim.I would not recommend this company to anyone.********Review fromFrank K
Date: 05/29/2024
1 starI have been receiving calls from Trustmark for the past few months and I have notified them each time they call that I do not have insurance with them. Today I received a bill so I called and they would not discuss the account with me unless I verified my birthdate which I do not plan on providing. I have never signed up for insurance with Trustmark and I have had Insurance with United health care For the past 19 years of my employment. And though Ive been unemployed for seven months now, I still go through United health care via state insurance. I dont know how Trustmark got my information or how they are allowed to create an account without someones authorization. And I certainly wont be providing them with any of my personal information. Seems like a scam to me.Review fromM D A
Date: 01/11/2024
1 starTrustmark has failed for 5 weeks to remit our completed and paid for ***** enrollment to our health insurance carrier. After multiple instances on the phone with their representatives listening to them blame our health insurance carrier, confirm again and again that they submitted our information and that our coverage should be effective, they finally admitted to failing to submit the necessary forms. We've had to stay on them every single day for a week to make sure they submitted the paperwork as our son has gone weeks without his prescriptions. Even though they have admitted to their error, they have showed absolutely no concern for prioritizing correction of their mistake, failing to send over the paperwork to the health carrier in a timely manner, leaving us still without the coverage we paid for over a month ago. Having **************** at the employer level for over 20 years, including 10 years at a health insurance company, I can confidently say I've never encountered such horrendous service. It is criminal how they have handled our situation, and any employer should think twice before engaging in operations with them.Review fromLindsay S
Date: 10/12/2023
1 starLindsay S
Date: 10/12/2023
0 stars. I had to chose a star to leave this review I signed up for their service when ********** required us to have long term care insurance. They cant do anything over the phone after making you hold for ******************************************************************************************************************************************************** my favorite they wont email you or send you anything for months then suddenly tell you your plan has been terminated due to non premium met I said s**** it and now I am signing up with someone else. This company is a joke. They are *********.
Trustmark Companies
Date: 10/23/2023
Hello *******, unfortunately our records indicate that we did not receive a response to any of our attempts to contact you about missing payments which lead to your policy lapsing. If you have further questions, you can reach out to your ************* team: **************Review fromLori L
Date: 10/12/2023
1 starLori L
Date: 10/12/2023
had my policies for over 15 years with no issues when it was coming out of my paycheck every pay. Now that i am self pay it is nothing but issues! Each time i call the CSR's are clueless. I have been trying to get a reconcilliation of what was paid and how it was applied. I have contacted them thru the contact us on the website and they informed me i have to call for it because they can't email it. I called and NOW they can email it? They don't apply the self pay payments to all accounts unless it is paid in full. And even though mysecurebill shows recent payments, they don't see it!!Trustmark Companies
Date: 10/19/2023
Hello ****, Ive been in touch with our ************* team who was able to confirm that we have a request from you for information related to your payment history and correction for a misapplied payment. We value your time and were working to get those both taken care of - if you have further questions, please reach out to your ************* representative. **************Review fromBethan W
Date: 10/09/2023
1 starBethan W
Date: 10/09/2023
Lets all take them to court together. My email is paperbirds78(at gmail).com They are awful and need to be held accountable.Trustmark Companies
Date: 10/13/2023
Hello ******, weve contacted our customer service team to reach out and try to resolve your concerns.
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