Reviews
This profile includes reviews for Trustmark Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 38 Customer Reviews
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Review fromSts F
Date: 08/28/2023
1 starProfit over patients. Same for *****. I have been in excruciating pain while I wait for my procedures then the day before they are denied despite the fact that the doctor had concerns about moving forward with the insurances required method. They want me to wait 9 months (until next year when my out of pocket will not have been reached). Medications? Forget it! I had to go directly through the the company to get my medicine because they wanted me to pay $8000.00 PER MONTH! They refused my migraine medicine, unless I took Botox every four months which does not appear to be helping! Theyre slimy and I would HIGHLY disssuade any company or small business from using this medical insurance. Absolutely shameful.Review fromCathy G
Date: 08/21/2023
1 starCathy G
Date: 08/21/2023
signed up for Trustmark in **** thru my employer took payments out weekly like clock work. retired in 2020 had auto payment pulled out thru bank like clock work. just received a policy increase 59$ to 165$ quarterly out of the blue suddenly after 25 years it got soo much more? was told when i signed up payment was fixed as long as it was constant, I never missed a payment. ****'s liar's pants on fire . I suggest you put you TRUST in another company because after 25 years ( on a 14grand policy) they want you to pay more or lose the policy with no benefits to you. also they are so sorry but there is no one but receptionist to talk to. thinking class action is in order
Trustmark Companies
Date: 08/22/2023
Hello *****, our records show that you were able to connect with our customer care team. If you require further assistance please don't hesitate to reach out to *************** ************* Customercare@@trustmarkbenefits.com. Thanks!Review fromAlexander F
Date: 08/14/2023
1 starTrustmark was referred via my employer. I signed up and file no claims for a year. When I went to cancel they respond much later with a PDF. It was a PDF form so I filled it out and submitted it.They continued to bill me. When I called they said the form was 'unsigned' even though I had filled out the signature. I didn't even need to sign to start the policy. They refused to refund either the premiums after I requested cancellation or after I submitted their form. Won't ever do business with them again.Review fromPoppy W
Date: 08/08/2023
1 starHealthcare providers beware - DO NOT accept Trustmark plans. This company paid a claim and the check bounced. The bank debited the amount from our account. ********************** says, We show you deposited the check. We have made repeated attempts to contact someone at Trustmark and they are refusing to address the issue. Youll go through automated h*** to get a warm body, ******* has zero authority to make a decision, when you ask for a supervisor, they refuse to put you through. If you are an employer/HR department considering Trustmark - RUN. This company is bordering on insolvency and you will risk good employees because you are giving them worthless coverage.Review fromDaryl L
Date: 07/21/2023
1 starThis is the absolute worst life insurance company out there hands downs . I will be happy to tell you I told you so after they take you money for years and then rip you off.Review fromCarolina M
Date: 07/15/2023
1 starI have one doctor that I file a claim for ever 3 months. That is my only claim. Each time, they never respond within the time allotted and they fight me on reimbursing me every time. Its the same dang doctor for the same weekly treatment. Would also give them a zero. They need to be shut down .Review fromStephen C
Date: 07/14/2023
1 starStephen C
Date: 07/14/2023
Excessive fees for having an account, and now charging fees to be able to look at your account, not a good bank for the current economyTrustmark Companies
Date: 07/17/2023
Hello *******, sorry to hear you're unhappy, but we're actual a different company than Trustmark Bank. We're an insurance company that is unaffiliated with the bank. Happens all the time! Would you remind taking down your review?Review fromSamantha R
Date: 07/07/2023
1 starIf I could give them a 0 I would. Their customer service system always hangs up on me when Im hold. I have never had this many issues with an insurance company and claims.Review fromKimberly S
Date: 05/23/2023
1 starTrustmark is a scam. NOT WORTH ONE STAR. I signed up for this through my company and called to cancel with a respresenative. She informed me that I could cancel by the end of the month on my first month of signing up and send an email. She gave me the email address and so I emailed them to cancel. They not only ignored the email but they charged me another month totaling over $400.00. Now when I call they say they don't accept email cancellations. Very upsetting that I am unable to pay for groceries for my family due to them keeping over $400.00 out of my income for nothing at all in return. BEWARE AND DONT SIGN UP THROUGH YOUR EMPLOYER.Review fromJerriene R
Date: 04/14/2023
1 starThis company committed fraud To get out of a claim.My Dr. **** an extra step and wrote a back up letter and even then they made up things, tried to change their understanding of a contract. The claims representative, ****************** me, discriminated against me because of a cognitive delay, made fun of me. The company took advantage of me. Accused me of fraud because I was trying to use the insurance I paid for, How dare I? How dare you Trustmark. Shame on you. I want to make sure you are held accountable
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